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Online reviews are an important source of feedback for understanding customers. In this study, we follow novel approaches that target this absence of actionable insights by classifying reviews as defect reports and requests for improvement.…

Computation and Language · Computer Science 2020-04-21 Gino V. H. Mangnoesing , Maria Mihaela Trusca , Flavius Frasincar

Many people use Yelp to find a good restaurant. Nonetheless, with only an overall rating for each restaurant, Yelp offers not enough information for independently judging its various aspects such as environment, service or flavor. In this…

Computation and Language · Computer Science 2017-09-27 Boya Yu , Jiaxu Zhou , Yi Zhang , Yunong Cao

The development of an automatic way to extract user opinions about products, movies, and foods from online social network (OSN) interactions is among the main interests of sentiment analysis and opinion mining studies. Existing approaches…

Social and Information Networks · Computer Science 2021-05-14 Amin Mahmoudi

In this paper, we address customer review understanding problems by using supervised machine learning approaches, in order to achieve a fully automatic review aspects categorisation and sentiment analysis. In general, such supervised…

Computation and Language · Computer Science 2019-11-05 Yanwei Cui , Xavier Illy

To identify and classify toxic online commentary, the modern tools of data science transform raw text into key features from which either thresholding or learning algorithms can make predictions for monitoring offensive conversations. We…

Machine Learning · Computer Science 2018-10-05 David Noever

Social reviews are indispensable resources for modern consumers' decision making. For financial gain, companies pay fraudsters preferably in groups to demote or promote products and services since consumers are more likely to be misled by a…

Machine Learning · Computer Science 2021-11-19 Saeedreza Shehnepoor , Roberto Togneri , Wei Liu , Mohammed Bennamoun

The proliferation of fake news and its propagation on social media has become a major concern due to its ability to create devastating impacts. Different machine learning approaches have been suggested to detect fake news. However, most of…

Computation and Language · Computer Science 2021-04-14 Junaed Younus Khan , Md. Tawkat Islam Khondaker , Sadia Afroz , Gias Uddin , Anindya Iqbal

In many industrial applications, obtaining labeled observations is not straightforward as it often requires the intervention of human experts or the use of expensive testing equipment. In these circumstances, active learning can be highly…

Machine Learning · Statistics 2023-07-19 Davide Cacciarelli , Murat Kulahci , John Sølve Tyssedal

Applications that learn from opinionated documents, like tweets or product reviews, face two challenges. First, the opinionated documents constitute an evolving stream, where both the author's attitude and the vocabulary itself may change.…

Information Retrieval · Computer Science 2015-09-07 Max Zimmermann , Eirini Ntoutsi , Myra Spiliopoulou

The spread of unwanted or malicious content through social media has become a major challenge. Traditional examples of this include social network spam, but an important new concern is the propagation of fake news through social media. A…

Multiagent Systems · Computer Science 2018-01-26 Sixie Yu , Yevgeniy Vorobeychik , Scott Alfeld

The whole world is changed rapidly and using the current technologies Internet becomes an essential need for everyone. Web is used in every field. Most of the people use web for a common purpose like online shopping, chatting etc. During an…

Information Retrieval · Computer Science 2014-08-19 Richa Sharma , Shweta Nigam , Rekha Jain

Several messages express opinions about events, products, and services, political views or even their author's emotional state and mood. Sentiment analysis has been used in several applications including analysis of the repercussions of…

Computation and Language · Computer Science 2014-06-03 Pollyanna Gonçalves , Matheus Araújo , Fabrício Benevenuto , Meeyoung Cha

The current research is focusing on the area of Opinion Mining also called as sentiment analysis due to sheer volume of opinion rich web resources such as discussion forums, review sites and blogs are available in digital form. One…

Computation and Language · Computer Science 2013-07-15 Arti Buche , Dr. M. B. Chandak , Akshay Zadgaonkar

Semi-supervised learning is a powerful technique for leveraging unlabeled data to improve machine learning models, but it can be affected by the presence of ``informative'' labels, which occur when some classes are more likely to be labeled…

Machine Learning · Statistics 2023-02-16 Aude Sportisse , Hugo Schmutz , Olivier Humbert , Charles Bouveyron , Pierre-Alexandre Mattei

With surge in online platforms, there has been an upsurge in the user engagement on these platforms via comments and reactions. A large portion of such textual comments are abusive, rude and offensive to the audience. With machine learning…

Computation and Language · Computer Science 2021-08-17 Ayush Kumar , Pratik Kumar

In many online platforms, customers' decisions are substantially influenced by product rankings as most customers only examine a few top-ranked products. Concurrently, such platforms also use the same data corresponding to customers'…

Machine Learning · Computer Science 2020-09-14 Negin Golrezaei , Vahideh Manshadi , Jon Schneider , Shreyas Sekar

Deep learning has revolutionized email filtering, which is critical to protect users from cyber threats such as spam, malware, and phishing. However, the increasing sophistication of adversarial attacks poses a significant challenge to the…

Cryptography and Security · Computer Science 2025-05-08 Esra Hotoğlu , Sevil Sen , Burcu Can

Classification algorithms aim to predict an unknown label (e.g., a quality class) for a new instance (e.g., a product). Therefore, training samples (instances and labels) are used to deduct classification hypotheses. Often, it is relatively…

Machine Learning · Computer Science 2019-01-30 Daniel Kottke , Jim Schellinger , Denis Huseljic , Bernhard Sick

The advent of Web 2.0 has led to an increase in the amount of sentimental content available in the Web. Such content is often found in social media web sites in the form of movie or product reviews, user comments, testimonials, messages in…

Information Retrieval · Computer Science 2016-11-01 Lopamudra Dey , Sanjay Chakraborty , Anuraag Biswas , Beepa Bose , Sweta Tiwari

Emails and SMSs are the most popular tools in today communications, and as the increase of emails and SMSs users are increase, the number of spams is also increases. Spam is any kind of unwanted, unsolicited digital communication that gets…

Cryptography and Security · Computer Science 2024-09-02 Thaer Sahmoud , Mohammad Mikki