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The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…

Software Engineering · Computer Science 2021-09-03 Bedilia Estrada-Torres , Adela del-Río-Ortega , Manuel Resinas

With the advancement of chatbots and the growing demand for automatic depression detection, identifying depression in patient conversations has gained more attention. However, prior methods often assess depression in a binary way or only a…

Computation and Language · Computer Science 2024-10-30 Chaebin Lee , Seungyeon Seo , Heejin Do , Gary Geunbae Lee

The development of conversational agents to interact with patients and deliver clinical advice has attracted the interest of many researchers, particularly in light of the COVID-19 pandemic. The training of an end-to-end neural based dialog…

Computation and Language · Computer Science 2022-12-13 Deeksha Varshney , Aizan Zafar , Niranshu Kumar Behra , Asif Ekbal

In recent years, interest has arisen in using machine learning to improve the efficiency of automatic medical consultation and enhance patient experience. In this article, we propose two frameworks to support automatic medical consultation,…

Computation and Language · Computer Science 2022-12-27 Wei Chen , Zhiwei Li , Hongyi Fang , Qianyuan Yao , Cheng Zhong , Jianye Hao , Qi Zhang , Xuanjing Huang , Jiajie Peng , Zhongyu Wei

Practical dialog systems need to deal with various knowledge sources, noisy user expressions, and the shortage of annotated data. To better solve the above problems, we propose CGoDial, new challenging and comprehensive Chinese benchmark…

Computation and Language · Computer Science 2022-11-22 Yinpei Dai , Wanwei He , Bowen Li , Yuchuan Wu , Zheng Cao , Zhongqi An , Jian Sun , Yongbin Li

Depression is a serious mental illness that impacts the way people communicate, especially through their emotions, and, allegedly, the way they interact with others. This work examines depression signals in dialogs, a less studied setting…

Computation and Language · Computer Science 2022-08-23 Chuyuan Li , Chloé Braud , Maxime Amblard

Medication recommendation is a crucial task for intelligent healthcare systems. Previous studies mainly recommend medications with electronic health records (EHRs). However, some details of interactions between doctors and patients may be…

Computation and Language · Computer Science 2022-09-16 Zhenfeng He , Yuqiang Han , Zhenqiu Ouyang , Wei Gao , Hongxu Chen , Guandong Xu , Jian Wu

The increasing demand for mental health services has outpaced the availability of real training data to develop clinical professionals, leading to limited support for the diagnosis of depression. This shortage has motivated the development…

Computation and Language · Computer Science 2025-08-07 Xi Wang , Anxo Perez , Javier Parapar , Fabio Crestani

Psychotherapy reaches only a small fraction of individuals suffering from mental disorders due to social stigma and the limited availability of therapists. Large language models (LLMs), when equipped with professional psychotherapeutic…

Computation and Language · Computer Science 2025-09-04 Yougen Zhou , Ningning Zhou , Qin Chen , Jie Zhou , Aimin Zhou , Liang He

Knowledge based dialogue systems have attracted increasing research interest in diverse applications. However, for disease diagnosis, the widely used knowledge graph is hard to represent the symptom-symptom relations and symptom-disease…

Computation and Language · Computer Science 2020-12-29 Xinyan Zhao , Liangwei Chen , Huanhuan Chen

Data for human-human spoken dialogues for research and development are currently very limited in quantity, variety, and sources; such data are even scarcer in healthcare. In this work, we investigate fast prototyping of a dialogue…

Generating emotionally appropriate responses in conversations with large language models presents a significant challenge due to the complexities of human emotions and cognitive processes, which remain largely underexplored in their…

Computation and Language · Computer Science 2024-10-21 June M. Liu , He Cao , Renliang Sun , Rui Wang , Yu Li , Jiaxing Zhang

We introduce MentalChat16K, an English benchmark dataset combining a synthetic mental health counseling dataset and a dataset of anonymized transcripts from interventions between Behavioral Health Coaches and Caregivers of patients in…

Machine Learning · Computer Science 2025-06-03 Jia Xu , Tianyi Wei , Bojian Hou , Patryk Orzechowski , Shu Yang , Ruochen Jin , Rachael Paulbeck , Joost Wagenaar , George Demiris , Li Shen

Dialogue systems have been widely applied in many scenarios and are now more powerful and ubiquitous than ever before. With large neural models and massive available data, current dialogue systems have access to more knowledge than any…

With the advances in deep learning, tremendous progress has been made with chit-chat dialogue systems and task-oriented dialogue systems. However, these two systems are often tackled separately in current methods. To achieve more natural…

Computation and Language · Computer Science 2021-10-18 Xinyan Zhao , Bin He , Yasheng Wang , Yitong Li , Fei Mi , Yajiao Liu , Xin Jiang , Qun Liu , Huanhuan Chen

The fast growth of digital health systems has led to a need to better comprehend how they interpret and represent patient-reported symptoms. Chatbots have been used in healthcare to provide clinical support and enhance the user experience,…

Machine Learning · Computer Science 2025-12-02 Hamed Razavi

When communicating with elders with cognitive impairment, cognitive stimulation (CS) help to maintain the cognitive health of elders. Data sparsity is the main challenge in building CS-based dialogue systems, particularly in the Chinese…

Computation and Language · Computer Science 2023-05-16 Jiyue Jiang , Sheng Wang , Qintong Li , Lingpeng Kong , Chuan Wu

As sharing images in an instant message is a crucial factor, there has been active research on learning an image-text multi-modal dialogue models. However, training a well-generalized multi-modal dialogue model remains challenging due to…

Computer Vision and Pattern Recognition · Computer Science 2024-04-01 Young-Jun Lee , Byungsoo Ko , Han-Gyu Kim , Jonghwan Hyeon , Ho-Jin Choi

Motivation: Disease diagnosis oriented dialogue system models the interactive consultation procedure as Markov Decision Process and reinforcement learning algorithms are used to solve the problem. Existing approaches usually employ a flat…

Artificial Intelligence · Computer Science 2023-11-08 Cheng Zhong , Kangenbei Liao , Wei Chen , Qianlong Liu , Baolin Peng , Xuanjing Huang , Jiajie Peng , Zhongyu Wei

Mental-illness stigma is a persistent social problem, hampering both treatment-seeking and recovery. Accordingly, there is a pressing need to understand it more clearly, but analyzing the relevant data is highly labor-intensive. Therefore,…

Human-Computer Interaction · Computer Science 2025-02-11 Han Meng , Renwen Zhang , Ganyi Wang , Yitian Yang , Peinuan Qin , Jungup Lee , Yi-Chieh Lee