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Learning goal-oriented dialogues by means of deep reinforcement learning has recently become a popular research topic. However, commonly used policy-based dialogue agents often end up focusing on simple utterances and suboptimal policies.…

Machine Learning · Computer Science 2020-05-26 Rui Zhao , Volker Tresp

End-to-end models for goal-orientated dialogue are challenging to train, because linguistic and strategic aspects are entangled in latent state vectors. We introduce an approach to learning representations of messages in dialogues by…

Computation and Language · Computer Science 2018-06-06 Denis Yarats , Mike Lewis

This work combines information about the dialogue history encoded by pre-trained model with a meaning representation of the current system utterance to realize contextual language generation in task-oriented dialogues. We utilize the…

Computation and Language · Computer Science 2021-11-30 Ye Liu , Wolfgang Maier , Wolfgang Minker , Stefan Ultes

We present a chatbot implementing a novel dialogue management approach based on logical inference. Instead of framing conversation a sequence of response generation tasks, we model conversation as a collaborative inference process in which…

Computation and Language · Computer Science 2021-11-02 Sarah E. Finch , James D. Finch , Daniil Huryn , William Hutsell , Xiaoyuan Huang , Han He , Jinho D. Choi

We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a…

Computation and Language · Computer Science 2017-01-04 Chia-Wei Liu , Ryan Lowe , Iulian V. Serban , Michael Noseworthy , Laurent Charlin , Joelle Pineau

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

Computation and Language · Computer Science 2019-08-30 Hannah Rashkin , Eric Michael Smith , Margaret Li , Y-Lan Boureau

In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. Dialogue systems are increasingly being designed to move beyond just imitating conversation and also…

Computation and Language · Computer Science 2021-11-03 Atharv Singh Patlan , Shiven Tripathi , Shubham Korde

Building dialog agents that can converse naturally with humans is a challenging yet intriguing problem of artificial intelligence. In open-domain human-computer conversation, where the conversational agent is expected to respond to human…

Artificial Intelligence · Computer Science 2018-02-13 Tom Young , Erik Cambria , Iti Chaturvedi , Minlie Huang , Hao Zhou , Subham Biswas

End-to-end neural approaches are becoming increasingly common in conversational scenarios due to their promising performances when provided with sufficient amount of data. In this paper, we present a novel methodology to address the…

Computation and Language · Computer Science 2019-10-17 Sourabh Majumdar , Serra Sinem Tekiroglu , Marco Guerini

In response generation task, proper sentimental expressions can obviously improve the human-like level of the responses. However, for real application in online systems, high QPS (queries per second, an indicator of the flow capacity of…

Computation and Language · Computer Science 2021-03-05 Shuangyong Song , Kexin Wang , Chao Wang , Haiqing Chen , Huan Chen

Algorithms for text-generation in dialogue can be misguided. For example, in task-oriented settings, reinforcement learning that optimizes only task-success can lead to abysmal lexical diversity. We hypothesize this is due to poor…

Computation and Language · Computer Science 2022-10-17 Anthony Sicilia , Malihe Alikhani

While rich, open-domain textual data are generally available and may include interesting phenomena (humor, sarcasm, empathy, etc.) most are designed for language processing tasks, and are usually in a non-conversational format. In this…

Computation and Language · Computer Science 2022-07-26 Yen-Ting Lin , Alexandros Papangelis , Seokhwan Kim , Dilek Hakkani-Tur

Task-oriented dialogue systems help users accomplish tasks such as booking a movie ticket and ordering food via conversation. Generative models parameterized by a deep neural network are widely used for next turn response generation in such…

Computation and Language · Computer Science 2020-10-13 Prasanna Parthasarathi , Arvind Neelakantan , Sharan Narang

This article presents a hybrid approach based on a Grounded Text Generation (GTG) model to building robust task bots at scale. GTG is a hybrid model which uses a large-scale Transformer neural network as its backbone, combined with…

Artificial Intelligence · Computer Science 2020-09-09 Jianfeng Gao , Baolin Peng , Chunyuan Li , Jinchao Li , Shahin Shayandeh , Lars Liden , Heung-Yeung Shum

The natural language generation (NLG) component of a spoken dialogue system (SDS) usually needs a substantial amount of handcrafting or a well-labeled dataset to be trained on. These limitations add significantly to development costs and…

Computation and Language · Computer Science 2015-08-10 Tsung-Hsien Wen , Milica Gasic , Dongho Kim , Nikola Mrksic , Pei-Hao Su , David Vandyke , Steve Young

While previous conversational information-seeking (CIS) research has focused on passage retrieval, reranking, and query rewriting, the challenge of synthesizing retrieved information into coherent responses remains. The proposed research…

Information Retrieval · Computer Science 2024-06-28 Weronika Łajewska

Current works in the generation of personalized dialogue primarily contribute to the agent presenting a consistent personality and driving a more informative response. However, we found that the generated responses from most previous models…

Computation and Language · Computer Science 2022-08-23 Itsugun Cho , Dongyang Wang , Ryota Takahashi , Hiroaki Saito

Knowledge-grounded dialogue systems aim to generate coherent and engaging responses based on the dialogue contexts and selected external knowledge. Previous knowledge selection methods tend to rely too heavily on the dialogue contexts or…

Computation and Language · Computer Science 2024-03-05 Lin Xu , Qixian Zhou , Jinlan Fu , See-Kiong Ng

Dialogue benchmarks are crucial in training and evaluating chatbots engaging in domain-specific conversations. Knowledge graphs (KGs) represent semantically rich and well-organized data spanning various domains, such as DBLP, DBpedia, and…

Computation and Language · Computer Science 2025-01-20 Reham Omar , Omij Mangukiya , Essam Mansour

Goal-Oriented (GO) Dialogue Systems, colloquially known as goal oriented chatbots, help users achieve a predefined goal (e.g. book a movie ticket) within a closed domain. A first step is to understand the user's goal by using natural…

Computation and Language · Computer Science 2018-06-05 Vladimir Ilievski