Related papers: Conversational Analysis of Daily Dialog Data using…
Many socio-linguistic cues are used in the conversational analysis, such as emotion, sentiment, and dialogue acts. One of the fundamental social cues is politeness, which linguistically possesses properties useful in conversational…
The notion of face described by Brown and Levinson (1987) has been studied in great detail, but a critical aspect of the framework, that which focuses on how intentions mediate the planning of turns which impose upon face, has received far…
Speech is the most common way humans express their feelings, and sentiment analysis is the use of tools such as natural language processing and computational algorithms to identify the polarity of these feelings. Even though this field has…
Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…
Discourse signals are often implicit, leaving it up to the interpreter to draw the required inferences. At the same time, discourse is embedded in a social context, meaning that interpreters apply their own assumptions and beliefs when…
We propose a computational framework for identifying linguistic aspects of politeness. Our starting point is a new corpus of requests annotated for politeness, which we use to evaluate aspects of politeness theory and to uncover new…
Modeling politeness across cultures helps to improve intercultural communication by uncovering what is considered appropriate and polite. We study the linguistic features associated with politeness across US English and Mandarin Chinese.…
We investigate the impact of politeness levels in prompts on the performance of large language models (LLMs). Polite language in human communications often garners more compliance and effectiveness, while rudeness can cause aversion,…
The wording of natural language prompts has been shown to influence the performance of large language models (LLMs), yet the role of politeness and tone remains underexplored. In this study, we investigate how varying levels of prompt…
Politeness is a core dimension of human communication, yet its role in human-AI information seeking remains underexplored. We investigate how user politeness behaviour shapes conversational outcomes in a cooking-assistance setting. First,…
In this paper, we present an analysis of more than 500K comments from open-source repositories of software systems. Our aim is to empirically determine how developers interact with each other under certain psychological conditions generated…
Argumentative dialogues across political divides can reduce polarization, yet opportunities for citizens to engage with opposing views in accessible and structured ways remain limited. AI dialogue partners offer a scalable framework for…
Conversational interfaces increasingly rely on human-like dialogue to offer a natural experience. However, relying on dialogue involving multiple exchanges for even simple tasks can overburden users, particularly older adults. In this…
Technologies increasingly mimic human-like social behaviours. Beyond prototypical conversational agents like chatbots, this also applies to basic automated systems like app notifications or self-checkout machines that address or 'talk to'…
We propose a framework for analyzing discourse by combining two interdependent concepts from sociolinguistic theory: face acts and politeness. While politeness has robust existing tools and data, face acts are less resourced. We introduce a…
In this paper, we analyze the interplay between the use of offensive language and mental health. We acquired publicly available datasets created for offensive language identification and depression detection and we train computational…
Conversations emerge as the primary media for exchanging ideas and conceptions. From the listener's perspective, identifying various affective qualities, such as sarcasm, humour, and emotions, is paramount for comprehending the true…
There are many settings where it is useful to predict and explain the success or failure of a dialogue. Circumplex theory from psychology models the social orientations (e.g., Warm-Agreeable, Arrogant-Calculating) of conversation…
Computational approach to politeness is the task of automatically predicting and generating politeness in text. This is a pivotal task for conversational analysis, given the ubiquity and challenges of politeness in interactions. The…
Voice-based artificial intelligence is increasingly expected to adhere to human social conventions, but can it learn implicit cues that are not explicitly programmed? This study investigates whether state-of-the-art text-to-speech systems…