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Novel intent class detection is an important problem in real world scenario for conversational agents for continuous interaction. Several research works have been done to detect novel intents in a mono-lingual (primarily English) texts and…

Computation and Language · Computer Science 2023-04-24 Ankan Mullick

New intent discovery is of great value to natural language processing, allowing for a better understanding of user needs and providing friendly services. However, most existing methods struggle to capture the complicated semantics of…

Computation and Language · Computer Science 2023-12-14 Hanlei Zhang , Hua Xu , Xin Wang , Fei Long , Kai Gao

New intent discovery (NID) seeks to recognize both new and known intents from unlabeled user utterances, which finds prevalent use in practical dialogue systems. Existing works towards NID mainly adopt a cascaded architecture, wherein the…

Computation and Language · Computer Science 2025-11-11 Hongtao Wang , Renchi Yang , Wenqing Lin

Conversational systems are of primary interest in the AI community. Chatbots are increasingly being deployed to provide round-the-clock support and to increase customer engagement. Many of the commercial bot building frameworks follow a…

Computation and Language · Computer Science 2021-01-19 Ajay Chatterjee , Shubhashis Sengupta

Voice-controlled dialog systems have become immensely popular due to their ability to perform a wide range of actions in response to diverse user queries. These agents possess a predefined set of skills or intents to fulfill specific user…

Computation and Language · Computer Science 2026-03-17 Ankan Mullick , Sukannya Purkayastha , Saransh Sharma , Pawan Goyal , Niloy Ganguly

Discovering new intents is a crucial task in dialogue systems. Most existing methods are limited in transferring the prior knowledge from known intents to new intents. They also have difficulties in providing high-quality supervised signals…

Computation and Language · Computer Science 2023-04-24 Hanlei Zhang , Hua Xu , Ting-En Lin , Rui Lyu

Intent detection aims to identify user intents from natural language inputs, where supervised methods rely heavily on labeled in-domain (IND) data and struggle with out-of-domain (OOD) intents, limiting their practical applicability.…

Computation and Language · Computer Science 2025-06-11 Xiao Wei , Xiaobao Wang , Ning Zhuang , Chenyang Wang , Longbiao Wang , Jianwu dang

One of the primary tasks in Natural Language Understanding (NLU) is to recognize the intents as well as domains of users' spoken and written language utterances. Most existing research formulates this as a supervised classification problem…

Computation and Language · Computer Science 2020-06-03 Nikhita Vedula , Rahul Gupta , Aman Alok , Mukund Sridhar

Novel intent discovery automates the process of grouping similar messages (questions) to identify previously unknown intents. However, current research focuses on publicly available datasets which have only the question field and…

Computation and Language · Computer Science 2023-05-10 Aleksandra Chrabrowa , Tsimur Hadeliya , Dariusz Kajtoch , Robert Mroczkowski , Piotr Rybak

In task-oriented dialogue systems, intent detection is crucial for interpreting user queries and providing appropriate responses. Existing research primarily addresses simple queries with a single intent, lacking effective systems for…

Computation and Language · Computer Science 2024-10-31 Ankan Mullick , Sombit Bose , Abhilash Nandy , Gajula Sai Chaitanya , Pawan Goyal

New intent discovery aims to uncover novel intent categories from user utterances to expand the set of supported intent classes. It is a critical task for the development and service expansion of a practical dialogue system. Despite its…

Computation and Language · Computer Science 2025-04-08 Yuwei Zhang , Haode Zhang , Li-Ming Zhan , Albert Y. S. Lam , Xiao-Ming Wu

Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express…

Computation and Language · Computer Science 2024-03-28 Yejin Yoon , Jungyeon Lee , Kangsan Kim , Chanhee Park , Taeuk Kim

Identifying new user intents is an essential task in the dialogue system. However, it is hard to get satisfying clustering results since the definition of intents is strongly guided by prior knowledge. Existing methods incorporate prior…

Computation and Language · Computer Science 2019-11-21 Ting-En Lin , Hua Xu , Hanlei Zhang

In task-oriented dialogue systems, spoken language understanding (SLU) is a critical component, which consists of two sub-tasks, intent detection and slot filling. Most existing methods focus on the single-intent SLU, where each utterance…

Computation and Language · Computer Science 2026-02-13 Liz Li , Wei Zhu

Complex natural language understanding modules in dialog systems have a richer understanding of user utterances, and thus are critical in providing a better user experience. However, these models are often created from scratch, for specific…

Computation and Language · Computer Science 2021-04-22 Brian Lester , Sagnik Ray Choudhury , Rashmi Prasad , Srinivas Bangalore

Detecting and identifying user intent from text, both written and spoken, plays an important role in modelling and understand dialogs. Existing research for intent discovery model it as a classification task with a predefined set of known…

Information Retrieval · Computer Science 2019-04-19 Nikhita Vedula , Nedim Lipka , Pranav Maneriker , Srinivasan Parthasarathy

Task-oriented Dialogue Systems (TODS) often face the challenge of encountering new intents. New Intent Discovery (NID) is a crucial task that aims to identify these novel intents while maintaining the capability to recognize existing ones.…

Computation and Language · Computer Science 2025-04-01 Lu Fan , Jiashu Pu , Rongsheng Zhang , Xiao-Ming Wu

Intent discovery is the task of inferring latent intents from a set of unlabeled utterances, and is a useful step towards the efficient creation of new conversational agents. We show that recent competitive methods in intent discovery can…

Computation and Language · Computer Science 2023-06-01 Maarten De Raedt , Fréderic Godin , Thomas Demeester , Chris Develder

Intent detection is a crucial component of modern conversational systems, since accurately identifying user intent at the beginning of a conversation is essential for generating effective responses. Recent efforts have focused on studying…

Computation and Language · Computer Science 2025-09-09 Liang Zhang , Yuan Li , Shijie Zhang , Zheng Zhang , Xitong Li

The focus of this work is to investigate unsupervised approaches to overcome quintessential challenges in designing task-oriented dialog schema: assigning intent labels to each dialog turn (intent clustering) and generating a set of intents…

Computation and Language · Computer Science 2024-06-06 Jeiyoon Park , Yoonna Jang , Chanhee Lee , Heuiseok Lim
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