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A major bottleneck for building statistical spoken dialogue systems for new domains and applications is the need for large amounts of training data. To address this problem, we adopt the multi-dimensional approach to dialogue management and…
AI agents negotiate and transact in natural language with unfamiliar counterparts: a buyer bot facing an unknown seller, or a procurement assistant negotiating with a supplier. In such interactions, the counterpart's LLM, prompts, control…
Neural network-based dialog systems are attracting increasing attention in both academia and industry. Recently, researchers have begun to realize the importance of speaker modeling in neural dialog systems, but there lacks established…
Mental models play an important role in whether user interaction with intelligent systems, such as dialog systems is successful or not. Adaptive dialog systems present the opportunity to align a dialog agent's behavior with heterogeneous…
A key challenge of dialog systems research is to effectively and efficiently adapt to new domains. A scalable paradigm for adaptation necessitates the development of generalizable models that perform well in few-shot settings. In this…
We propose a novel preference alignment framework for improving spoken dialogue models on real-time conversations from user interactions. Current preference learning methods primarily focus on text-based language models, and are not…
We present a joint modeling approach to identify salient discussion points in spoken meetings as well as to label the discourse relations between speaker turns. A variation of our model is also discussed when discourse relations are treated…
A discourse planner for (task-oriented) dialogue must be able to make choices about whether relevant, but optional information (for example, the "satellites" in an RST-based planner) should be communicated. We claim that effective text…
Neural conversational models require substantial amounts of dialogue data for their parameter estimation and are therefore usually learned on large corpora such as chat forums or movie subtitles. These corpora are, however, often…
Task oriented language understanding in dialog systems is often modeled using intents (task of a query) and slots (parameters for that task). Intent detection and slot tagging are, in turn, modeled using sentence classification and word…
We propose and solve a negotiation model of multiple players facing many alternative solutions. The model can be generalized to many relevant circumstances where stakeholders' interests partially overlap and partially oppose. We also show…
In recent years, large pretrained models have been used in dialogue systems to improve successful task completion rates. However, lack of reasoning capabilities of dialogue platforms make it difficult to provide relevant and fluent…
Language models like BERT and SpanBERT pretrained on open-domain data have obtained impressive gains on various NLP tasks. In this paper, we probe the effectiveness of domain-adaptive pretraining objectives on downstream tasks. In…
Investigating cooperativity of interlocutors is central in studying pragmatics of dialogue. Models of conversation that only assume cooperative agents fail to explain the dynamics of strategic conversations. Thus, we investigate the ability…
Reinforcement learning is well suited for optimizing policies of recommender systems. Current solutions mostly focus on model-free approaches, which require frequent interactions with the real environment, and thus are expensive in model…
We present two categories of model-agnostic adversarial strategies that reveal the weaknesses of several generative, task-oriented dialogue models: Should-Not-Change strategies that evaluate over-sensitivity to small and…
While multi-party conversations are often less structured than monologues and documents, they are implicitly organized by semantic level correlations across the interactive turns, and dialogue discourse analysis can be applied to predict…
Multi-party dialogues are more difficult for models to understand than one-to-one two-party dialogues, since they involve multiple interlocutors, resulting in interweaving reply-to relations and information flows. To step over these…
Multi-agent systems exhibit complex behaviors that emanate from the interactions of multiple agents in a shared environment. In this work, we are interested in controlling one agent in a multi-agent system and successfully learn to interact…
Large language models (LLMs) are susceptible to persuasion, which can pose risks when models are faced with an adversarial interlocutor. We take a first step towards defending models against persuasion while also arguing that defense…