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People are frequently required to send documents, forms, or other materials containing sensitive data (e.g., personal information, medical records, financial data) to remote parties, sometimes without a formal procedure to do so securely.…
Thoughtfully designing services and rigorously testing software to support personal information management (PIM) requires understanding the relevant collections, but relatively little is known about what people keep in their file…
Computer-based information systems feature in almost every aspect of our lives, and yet most of us receive handwritten prescriptions when we visit our doctors and rely on paper-based medical records in our healthcare. Although electronic…
We conducted a preliminary field study to understand the current state of personal digital archiving in practice. Our aim is to design a service for the long-term storage, preservation, and access of digital belongings by examining how…
The COVID-19 pandemic has prompted countries around the world to introduce smartphone apps to support disease control efforts. Their purposes range from digital contact tracing to quarantine enforcement to vaccination passports, and their…
Internet-based personal digital belongings present different vulnerabilities than locally stored materials. We use responses to a survey of people who have recovered lost websites, in combination with supplementary interviews, to paint a…
Since December 2019, the COVID-19 pandemic has caused people around the world to exercise social distancing, which has led to an abrupt rise in the adoption of remote communications for working, socializing, and learning from home. As…
The COVID-19 pandemic has forced many employees to work from home. Organizational bulk emails now play a critical role to reach employees with central information in this work-from-home environment. However, we know from our own recent work…
This work is inspired by the outbreak of COVID-19, and some of the challenges we have observed with gathering data about the disease. To this end, we aim to help collect data about citizens and the disease without risking the privacy of…
Managing finances is crucial for older adults who are retired and may rely on savings to ensure their life quality. As digital banking platforms (e.g., mobile apps, electronic payment) gradually replace physical ones, it is critical to…
This paper addresses critical questions surrounding the security of government-issued identity documents and their potential misuse, with an emphasis on understanding the perspectives of ordinary citizens across Europe and the United States…
Personal health record (PHR) management is under new scrutiny as private companies move into the market and government agencies actively address perceived health care distribution inequalities and inefficiencies. Current systems are…
Digital tools play an important role in fighting the current global COVID-19 pandemic. We conducted a representative online study in Germany on a sample of 599 participants to evaluate the user perception of vaccination certificates. We…
Electronic health records (EHR's) are only a first step in capturing and utilizing health-related data - the problem is turning that data into useful information. Models produced via data mining and predictive analysis profile inherited…
Electronic medical records (EMR) contain sensitive personal information. For example, they may include details about infectious diseases, such as human immunodeficiency virus (HIV), or they may contain information about a mental illness.…
Remote healthcare technology can help tackle societal issues by improving access to quality healthcare services and enhancing diagnoses through in-place monitoring. These services can be implemented through a combination of mobile devices,…
When most patients visit physicians in a clinic or a hospital, they are asked about their medical history and related medical tests' results which might not exist or might simply have been lost over time. In emergency situations, many…
Digital technologies such as smartphones are transforming the way scientists conduct biomedical research using real-world data. Several remotely-conducted studies have recruited thousands of participants over a span of a few months.…
Preliminary research indicated that an increasing number of young adults end up in debt collection. Yet, debt collection agencies (DCAs) are still lacking knowledge on how to approach these consumers. A large-scale mixed-methods survey of…
Digital contact tracing can limit the spread of infectious diseases. Nevertheless, there remain barriers to attaining sufficient adoption. In this study, we investigate how willingness to participate in contact tracing is affected by two…