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Root Cause Analysis (RCA) is a crucial aspect of incident management in large-scale cloud services. While the term root cause analysis or RCA has been widely used, different studies formulate the task differently. This is because the term…

Software Engineering · Computer Science 2025-10-23 Aoyang Fang , Haowen Yang , Haoze Dong , Qisheng Lu , Junjielong Xu , Pinjia He

Root Cause Analysis (RCA) plays a pivotal role in the incident diagnosis process for cloud services, requiring on-call engineers to identify the primary issues and implement corrective actions to prevent future recurrences. Improving the…

Computation and Language · Computer Science 2024-01-26 Xuchao Zhang , Supriyo Ghosh , Chetan Bansal , Rujia Wang , Minghua Ma , Yu Kang , Saravan Rajmohan

Ensuring the reliability and availability of cloud services necessitates efficient root cause analysis (RCA) for cloud incidents. Traditional RCA methods, which rely on manual investigations of data sources such as logs and traces, are…

Business intelligence (BI) is any knowledge derived from existing data that may be strategically applied within a business. Data mining is a technique or method for extracting BI from data using statistical data modeling. Finding…

Artificial Intelligence · Computer Science 2022-11-15 Shubham Thakar , Dhananjay Kalbande

Fault diagnosis is critical in many domains, as faults may lead to safety threats or economic losses. In the field of online service systems, operators rely on enormous monitoring data to detect and mitigate failures. Quickly recognizing a…

Software Engineering · Computer Science 2022-06-14 Mingjie Li , Zeyan Li , Kanglin Yin , Xiaohui Nie , Wenchi Zhang , Kaixin Sui , Dan Pei

Root cause analysis (RCA) for incidents in large-scale cloud systems is a complex, knowledge-intensive task that often requires significant manual effort from on-call engineers (OCEs). Improving RCA is vital for accelerating the incident…

Runtime failures are commonplace in modern distributed systems. When such issues arise, users often turn to platforms such as Github or JIRA to report them and request assistance. Automatically identifying the root cause of these failures…

Software Engineering · Computer Science 2025-04-01 Yichen Li , Yulun Wu , Jinyang Liu , Zhihan Jiang , Zhuangbin Chen , Guangba Yu , Michael R. Lyu

Root cause analysis (RCA) is essential for diagnosing failures within complex software systems to ensure system reliability. The highly distributed and interdependent nature of modern cloud-based systems often complicates RCA efforts,…

Software Engineering · Computer Science 2026-02-02 Evelien Riddell , James Riddell , Gengyi Sun , Michał Antkiewicz , Krzysztof Czarnecki

To assist IT service developers and operators in managing their increasingly complex service landscapes, there is a growing effort to leverage artificial intelligence in operations. To speed up troubleshooting, log anomaly detection has…

Machine Learning · Computer Science 2024-05-24 Thorsten Wittkopp , Philipp Wiesner , Odej Kao

The dynamics and complexity of cloud-native systems present significant challenges for Root Cause Analysis (RCA). While causality-based RCA methods have shown significant progress in recent years, their practical adoption is fundamentally…

Software Engineering · Computer Science 2026-03-03 Shuai Liang , Pengfei Chen , Bozhe Tian , Gou Tan , Maohong Xu , Youjun Qu , Yahui Zhao , Yiduo Shang , Chongkang Tan

As business of Alibaba expands across the world among various industries, higher standards are imposed on the service quality and reliability of big data cloud computing platforms which constitute the infrastructure of Alibaba Cloud.…

Distributed, Parallel, and Cluster Computing · Computer Science 2021-11-09 Yingying Zhang , Zhengxiong Guan , Huajie Qian , Leili Xu , Hengbo Liu , Qingsong Wen , Liang Sun , Junwei Jiang , Lunting Fan , Min Ke

The growing complexity of cloud based software systems has resulted in incident management becoming an integral part of the software development lifecycle. Root cause analysis (RCA), a critical part of the incident management process, is a…

Software Engineering · Computer Science 2024-03-08 Devjeet Roy , Xuchao Zhang , Rashi Bhave , Chetan Bansal , Pedro Las-Casas , Rodrigo Fonseca , Saravan Rajmohan

Root Cause Analysis (RCA) in the manufacturing of electric vehicles is the process of identifying fault causes. Traditionally, the RCA is conducted manually, relying on process expert knowledge. Meanwhile, sensor networks collect…

Artificial Intelligence · Computer Science 2024-02-02 Christoph Wehner , Maximilian Kertel , Judith Wewerka

Root cause analysis (RCA) is crucial for enhancing the reliability and performance of complex systems. However, progress in this field has been hindered by the lack of large-scale, open-source datasets tailored for RCA. To bridge this gap,…

Artificial Intelligence · Computer Science 2025-05-20 Lecheng Zheng , Zhengzhang Chen , Dongjie Wang , Chengyuan Deng , Reon Matsuoka , Haifeng Chen

Effectively localizing root causes of performance anomalies is crucial to enabling the rapid recovery and loss mitigation of microservice applications in the cloud. Depending on the granularity of the causes that can be localized, a service…

Distributed, Parallel, and Cluster Computing · Computer Science 2023-05-09 Ruyue Xin , Peng Chen , Zhiming Zhao

The complex dependencies and propagative faults inherent in microservices, characterized by a dense network of interconnected services, pose significant challenges in identifying the underlying causes of issues. Prompt identification and…

Software Engineering · Computer Science 2024-08-05 Tingting Wang , Guilin Qi

We introduce PyRCA, an open-source Python machine learning library of Root Cause Analysis (RCA) for Artificial Intelligence for IT Operations (AIOps). It provides a holistic framework to uncover the complicated metric causal dependencies…

Artificial Intelligence · Computer Science 2023-06-21 Chenghao Liu , Wenzhuo Yang , Himanshu Mittal , Manpreet Singh , Doyen Sahoo , Steven C. H. Hoi

Root Cause Analysis (RCA) is a quality management method that aims to systematically investigate and identify the cause-and-effect relationships of problems and their underlying causes. Traditional methods are based on the analysis of…

Machine Learning · Computer Science 2024-07-24 Lucas Possner , Lukas Bahr , Leonard Roehl , Christoph Wehner , Sophie Groeger

Communications networks now form the backbone of our digital world, with fast and reliable connectivity. However, even with appropriate redundancy and failover mechanisms, it is difficult to guarantee "five 9s" (99.999 %) reliability,…

Computation and Language · Computer Science 2026-04-29 Nguyen Phuc Tran , Brigitte Jaumard , Oscar Delgado , Tristan Glatard , Karthikeyan Premkumar , Kun Ni

Root Cause Analysis (RCA) aims at identifying the underlying causes of system faults by uncovering and analyzing the causal structure from complex systems. It has been widely used in many application domains. Reliable diagnostic conclusions…

Artificial Intelligence · Computer Science 2024-07-15 Chang Gong , Di Yao , Jin Wang , Wenbin Li , Lanting Fang , Yongtao Xie , Kaiyu Feng , Peng Han , Jingping Bi
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