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Artificial Intelligence (AI) models have reached a very significant level of accuracy. While their superior performance offers considerable benefits, their inherent complexity often decreases human trust, which slows their application in…
Current conversational AI systems often provide generic, one-size-fits-all interactions that overlook individual user characteristics and lack adaptive dialogue management. To address this gap, we introduce \textbf{HumAIne-chatbot}, an…
AI companion chatbots, such as those offered by Replika and CharacterAI, increasingly function as always-available companions that provide empathy, validation, and support. While these systems appear to meet basic needs for connection,…
Conversational agents increasingly mediate everyday digital interactions, yet the effects of their communication style on user experience and task success remain unclear. Addressing this gap, we describe the results of a between-subject…
Accurate and transparent financial information disclosure is essential for market efficiency, investor decision-making, and corporate governance. Chinese stock exchanges' investor interactive platforms provide a widely used channel through…
Conversational practice, while crucial for all language learners, can be challenging to get enough of and very expensive. Chatbots are computer programs developed to engage in conversations with humans. They are designed as software avatars…
Conversational Artificial Intelligence (AI) used in industry settings can be trained to closely mimic human behaviors, including lying and deception. However, lying is often a necessary part of negotiation. To address this, we develop a…
As AI chatbots become integrated in education, students are turning to these systems for guidance, feedback, and information. However, the anthropomorphic characteristics of these chatbots create ambiguity over whether students develop…
Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a key to impact user experience - tones. In this work, we…
Users increasingly rely on consumer-facing generative AI (GenAI) for tasks ranging from everyday needs to sensitive use cases. Yet, it remains unclear whether and how existing security and privacy (S&P) communications in GenAI tools shape…
As financial institutions and professionals increasingly incorporate Large Language Models (LLMs) into their workflows, substantial barriers, including proprietary data and specialized knowledge, persist between the finance sector and the…
Building socialbots that can have deep, engaging open-domain conversations with humans is one of the grand challenges of artificial intelligence (AI). To this end, bots need to be able to leverage world knowledge spanning several domains…
Software development is a complex endeavor that depends on a wide variety of contextual factors involving a large amount of distributed information. This knowledge could include: technology-related tasks, software operating environments and…
Much has been written about privacy in the context of conversational and voice assistants. Yet, there have been remarkably few developments in terms of the actual privacy offered by these devices. But how much of this is due to the…
We present pathways of investigation regarding conversational user interfaces (CUIs) for children in the classroom. We highlight anticipated challenges to be addressed in order to advance knowledge on CUIs for children. Further, we discuss…
Current literature and public discourse on "trust in AI" are often focused on the principles underlying trustworthy AI, with insufficient attention paid to how people develop trust. Given that AI systems differ in their level of…
Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…
Intelligent conversational agents, or chatbots, can take on various identities and are increasingly engaging in more human-centered conversations with persuasive goals. However, little is known about how identities and inquiry strategies…
Generative Artificial Intelligence (GenAI) is rapidly reshaping the global financial landscape, offering unprecedented opportunities to enhance customer engagement, automate complex workflows, and extract actionable insights from vast…
Collaborative robots (cobots) are a core technology of Industry 4.0. Industry 4.0 uses cyber-physical systems, IoT and smart automation to improve efficiency and data-driven decision-making. Cobots, as cyber-physical systems, enable the…