Related papers: Where is Your App Frustrating Users?
App reviews are crowdsourcing knowledge of user experience with the apps, providing valuable information for app release planning, such as major bugs to fix and important features to add. There exist prior explorations on app review mining…
[Context and motivation.] Extracting features from mobile app reviews is increasingly important for multiple requirements engineering (RE) tasks. However, existing methods struggle to turn noisy, ambiguous feedback into interpretable…
Artificial Intelligence (AI)-powered features have rapidly proliferated across mobile apps in various domains, including productivity, education, entertainment, and creativity. However, how users perceive, evaluate, and critique these AI…
User reviews of mobile apps often contain complaints or suggestions which are valuable for app developers to improve user experience and satisfaction. However, due to the large volume and noisy-nature of those reviews, manually analyzing…
Mobile applications have become indispensable companions in our daily lives. Spanning over the categories from communication and entertainment to healthcare and finance, these applications have been influential in every aspect. Despite…
In the current mobile app development, novel and emerging DevOps practices (e.g., Continuous Delivery, Integration, and user feedback analysis) and tools are becoming more widespread. For instance, the integration of user feedback (provided…
The release of ChatGPT in 2022 triggered a rapid surge in generative artificial intelligence mobile apps (Gen-AI apps). Despite widespread adoption, little is known about how end users perceive and evaluate these Gen-AI functionalities. We…
Context: As mobile applications (Apps) widely spread over our society and life, various personal information is constantly demanded by Apps in exchange for more intelligent and customized functionality. An increasing number of users are…
Opinion mining plays a vital role in analysing user feedback and extracting insights from textual data. While most research focuses on sentiment polarity (e.g., positive, negative, neutral), fine-grained emotion classification in app…
Mobile app users commonly rely on app store ratings and reviews to find apps that suit their needs. However, the sheer volume of reviews available on app stores can lead to information overload, thus impeding users' ability to make informed…
Product review nowadays has become an important source of information, not only for customers to find opinions about products easily and share their reviews with peers, but also for product manufacturers to get feedback on their products.…
Mobile software apps ("apps") are one of the prevailing digital technologies that our modern life heavily depends on. A key issue in the development of apps is how to design gender-inclusive apps. Apps that do not consider gender inclusion,…
Users review about an app is a crucial component for open mobile application market, such as the AppStore and the Google play. Analyzing these reviews can reveal user's sentiment towards a feature in the app. There exist several analytical…
Context and motivation. Online user feedback is a valuable resource for requirements engineering, but its volume and noise make analysis difficult. Existing tools support individual feedback analysis tasks, but their capabilities are rarely…
The exponential growth of the mobile app market underscores the importance of constant innovation and rapid response to user demands. As user satisfaction is paramount to the success of a mobile application (app), developers typically rely…
Recent studies showed that the dialogs between app developers and app users on app stores are important to increase user satisfaction and app's overall ratings. However, the large volume of reviews and the limitation of resources discourage…
In issue-tracking systems, incorporating screenshots significantly enhances the clarity of bug reports, facilitating more efficient communication and expediting issue resolution. However, determining when and what type of visual content to…
Millions of mobile apps are available in app stores, such as Apple's App Store and Google Play. For a mobile app, it would be increasingly challenging to stand out from the enormous competitors and become prevalent among users. Good user…
Text mining approaches are being used increasingly for business analytics. In particular, such approaches are now central to understanding users' feedback regarding systems delivered via online application distribution platforms such as…
Fairness is one of the socio-technical concerns that must be addressed in software systems. Considering the popularity of mobile software applications (apps) among a wide range of individuals worldwide, mobile apps with unfair behaviors and…