Related papers: SmartSales: Sales Script Extraction and Analysis f…
Continuous prompts, or "soft prompts", are a widely-adopted parameter-efficient tuning strategy for large language models, but are often less favorable due to their opaque nature. Prior attempts to interpret continuous prompts relied on…
Software logs play an essential role in ensuring the reliability and maintainability of large-scale software systems, as they are often the sole source of runtime information. Log parsing, which converts raw log messages into structured…
Automating benefit verification phone calls saves time in healthcare and helps patients receive treatment faster. It is critical to obtain highly accurate information in these phone calls, as it can affect a patient's healthcare journey.…
Some complex problems, such as image tagging and natural language processing, are very challenging for computers, where even state-of-the-art technology is yet able to provide satisfactory accuracy. Therefore, rather than relying solely on…
End-point monitoring solutions are widely deployed in today's enterprise environments to support advanced attack detection and investigation. These monitors continuously record system-level activities as audit logs and provide deep…
Since perception tests are highly time-consuming, there is a need to automate as many operations as possible, such as stimulus generation, procedure control, perception testing, and data analysis. The computer-driven system we are…
One of the most challenging problems facing NLP today is evaluation. Some of the most pressing issues pertain to benchmark saturation, data contamination, and diversity in the quality of test examples. To address these concerns, we propose…
In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…
This article describes a novel approach to expand in run-time the knowledge base of an Artificial Conversational Agent. A technique for automatic knowledge extraction from the user's sentence and four methods to insert the new acquired…
The prevalence of software systems has become an integral part of modern-day living. Software usage has increased significantly, leading to its growth in both size and complexity. Consequently, software development is becoming a more…
Smart space management can be done in many ways. On one hand, there are conversational assistants such as the Google Assistant or Amazon Alexa that enable users to comfortably interact with smart spaces with only their voice, but these have…
User willingness is a crucial element in the sales talk process that affects the achievement of the salesperson's or sales system's objectives. Despite the importance of user willingness, to the best of our knowledge, no previous study has…
This paper provides results of evaluating some text summarisation techniques for the purpose of producing call summaries for contact centre solutions. We specifically focus on extractive summarisation methods, as they do not require any…
Effective customer support requires not only accurate problem solving but also structured and empathetic communication aligned with professional standards. However, existing dialogue datasets often lack strategic guidance, and real-world…
Logical specifications play a key role in the formal analysis of behavioural models. Automating the derivation of such specifications is particularly valuable in complex systems, where manual construction is time-consuming and error-prone.…
A fundamental trade-off between effectiveness and efficiency needs to be balanced when designing an online question answering system. Effectiveness comes from sophisticated functions such as extractive machine reading comprehension (MRC),…
Communicating one's sensemaking during a complex analysis session to explain thought processes is hard, yet most intelligence occurs in collaborative settings. Team members require a deeper understanding of the work being completed by their…
Sales forecast is an essential task in E-commerce and has a crucial impact on making informed business decisions. It can help us to manage the workforce, cash flow and resources such as optimizing the supply chain of manufacturers etc.…
Voice assistants have sharply risen in popularity in recent years, but their use has been limited mostly to simple applications like music, hands-free search, or control of internet-of-things devices. What would it take for voice assistants…
The rapid growth of blockchain technology has driven the widespread adoption of smart contracts. However, their inherent vulnerabilities have led to significant financial losses. Traditional auditing methods, while essential, struggle to…