Related papers: Empathy-Centric Design At Scale
Artificial agents capable of understanding and aligning with others' intentions are essential for safe and socially robust artificial intelligence. We introduce a computational framework for empathy in active inference agents, grounded in…
The perspectives of affective interaction in built environments are largely overlooked and instead dominated by affective computing approaches that view emotions as "static", computable states to be detected and regulated. To address this…
This paper proposes a design tool to investigate the properties and emergent behaviours of a special class of Ambient Assisted Living systems, namely mutual assistance communities where the dwellers contribute to each other's well being.…
Emotional Support Conversation (ESC) aims to provide empathetic and effective emotional assistance through dialogue, addressing the growing demand for mental health support. This paper presents our solution for the NLPCC 2025 Task 8 ESC…
Expressing empathy is important in everyday conversations, and exploring how empathy arises is crucial in automatic response generation. Most previous approaches consider only a single factor that affects empathy. However, in practice,…
Community-based design efforts rightly seek to reduce the power differences between researchers and community participants by aligning with community values and furthering their priorities. However, what should designers do when key…
Designing and evaluating personalized and proactive assistant agents remains challenging due to the time, cost, and ethical concerns associated with human-in-the-loop experimentation. Existing Human-Computer Interaction (HCI) methods often…
Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…
Current evaluations of agents remain centered around one-shot task completion, failing to account for the inherently iterative and collaborative nature of many real-world problems, where human goals are often underspecified and evolve. We…
Academic well-being is deeply influenced by peer-support networks, yet they remain informal, inequitable, and unsustainable, often relying on personal connections and social capital rather than structured, inclusive systems. Additionally,…
Use of artificial intelligence (AI) in human contexts calls for ethical considerations for the design and development of AI-based systems. However, little knowledge currently exists on how to provide useful and tangible tools that could…
The involvement of the ecosystem or social environment of the disabled user is considered as very useful and even essential for the human-centered design of assistive technologies. In the era of model-based approaches, the modeling of the…
Emotional design has been well recognized in the domain of human factors and ergonomics. In this chapter, we reviewed related models and methods of emotional design. We are motivated to encourage emotional designers to take multiple…
My research centers on the development of context-adaptive AI systems to improve end-user adoption through the integration of technical methods. I deploy these AI systems across various interaction modalities, including user interfaces and…
In the never-ending quest for tools that enable an ISP to smooth troubleshooting and improve awareness of network behavior, very much effort has been devoted in the collection of data by active and passive measurement at the data plane and…
Empathy plays a crucial role in software engineering (SE), influencing collaboration, communication, and decision-making. While prior research has highlighted the importance of empathy in SE, there is limited understanding of how empathy…
Interactive intelligent systems, i.e., interactive systems that employ AI technologies, are currently present in many parts of our social, public and political life. An issue reoccurring often in the development of these systems is the…
Over the past few decades, ubiquitous sensors and systems have been an integral part of humans' everyday life. They augment human capabilities and provide personalized experiences across diverse contexts such as healthcare, education, and…
This paper investigates interaction among residential electricity users and utility company in a distribution network with the capability of two-way communication provided by smart grid. The energy consumption scheduling of electricity…
We introduce Needs-Conscious Design, a human-centered framework for AI-mediated communication that builds on the principles of Nonviolent Communication (NVC). We conducted an interview study with N=14 certified NVC trainers and a diary…