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Building effective recommender systems for domains like fashion is challenging due to the high level of subjectivity and the semantic complexity of the features involved (i.e., fashion styles). Recent work has shown that approaches to…
We present a novel summarization framework for reviews of products and services by selecting informative and concise text segments from the reviews. Our method consists of two major steps. First, we identify five frequently occurring…
Customer reviews usually contain much information about one's online shopping experience. While positive reviews are beneficial to the stores, negative ones will largely influence consumers' decision and may lead to a decline in sales.…
LLM-based explainable recommenders can produce fluent explanations that are factually correct, yet still justify items using attributes that conflict with a user's historical preferences. Such preference-inconsistent explanations yield…
Consumers often heavily rely on online product reviews, analyzing both quantitative ratings and textual descriptions to assess product quality. However, existing research hasn't adequately addressed how to systematically encourage the…
Natural language explanations in recommender systems are often framed as a review generation task, leveraging user reviews as ground-truth supervision. While convenient, this approach conflates a user's opinion with the system's reasoning,…
Popularity bias is a long-standing challenge in recommender systems. Such a bias exerts detrimental impact on both users and item providers, and many efforts have been dedicated to studying and solving such a bias. However, most existing…
The continued improvements in the predictive accuracy of machine learning models have allowed for their widespread practical application. Yet, many decisions made with seemingly accurate models still require verification by domain experts.…
Recommender system always suffers from various recommendation biases, seriously hindering its development. In this light, a series of debias methods have been proposed in the recommender system, especially for two most common biases, i.e.,…
Recommender systems trained on implicit feedback data rely on negative sampling to distinguish positive items from negative items for each user. Since the majority of positive interactions come from a small group of active users, negative…
Long texts are ubiquitous on social platforms, yet readers often face information overload and struggle to locate key content. Comments provide valuable external perspectives for understanding, questioning, and complementing the text, but…
Multimodal recommendation systems (MMRS) have received considerable attention from the research community due to their ability to jointly utilize information from user behavior and product images and text. Previous research has two main…
In this paper, we argue for a paradigm shift from the current model of explainable artificial intelligence (XAI), which may be counter-productive to better human decision making. In early decision support systems, we assumed that we could…
This paper introduces Multiple Choice Reasoning via. Process of Elimination using Multi-Modal models, herein referred to as Multi-Modal Process of Elimination (MM-PoE). This novel methodology is engineered to augment the efficacy of…
Reviews contain rich information about product characteristics and user interests and thus are commonly used to boost recommender system performance. Specifically, previous work show that jointly learning to perform review generation…
User-provided multi-aspect evaluations manifest users' detailed feedback on the recommended items and enable fine-grained understanding of their preferences. Extensive studies have shown that modeling such data greatly improves the…
Recommendation models are typically trained on observational user interaction data, but the interactions between latent factors in users' decision-making processes lead to complex and entangled data. Disentangling these latent factors to…
Item recommendation task predicts a personalized ranking over a set of items for each individual user. One paradigm is the rating-based methods that concentrate on explicit feedbacks and hence face the difficulties in collecting them.…
In this paper we present a novel framework for extracting the ratable aspects of objects from online user reviews. Extracting such aspects is an important challenge in automatically mining product opinions from the web and in generating…
Variational autoencoders (VAEs) are latent variable models that can generate complex objects and provide meaningful latent representations. Moreover, they could be further used in downstream tasks such as classification. As previous work…