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Decision support systems enhanced by Artificial Intelligence (AI) are increasingly being used in high-stakes scenarios where errors or biased outcomes can have significant consequences. In this work, we explore the conditions under which…

Human-Computer Interaction · Computer Science 2025-05-20 Marina Estévez-Almenzar , Ricardo Baeza-Yates , Carlos Castillo

With the steady growth of the amount of real-time data while drilling, operational decision-making is becoming both better informed and more complex. Therefore, as no human brain has the capacity to interpret and integrate all…

Human-Computer Interaction · Computer Science 2020-11-05 Sergey Alyaev , Reidar Brumer Bratvold , Sofija Ivanova , Andrew Holsaeter , Morten Bendiksen

Automated decision systems (ADS) have become ubiquitous in many high-stakes domains. Those systems typically involve sophisticated yet opaque artificial intelligence (AI) techniques that seldom allow for full comprehension of their inner…

Human-Computer Interaction · Computer Science 2021-09-14 Jakob Schoeffer , Yvette Machowski , Niklas Kuehl

AI-based decision support tools (ADS) are increasingly used to augment human decision-making in high-stakes, social contexts. As public sector agencies begin to adopt ADS, it is critical that we understand workers' experiences with these…

Algorithmic decision support (ADS), using Machine-Learning-based AI, is becoming a major part of many processes. Organizations introduce ADS to improve decision-making and use available data, thereby possibly limiting deviations from the…

Human-Computer Interaction · Computer Science 2024-09-12 Joachim Meyer

The desirable properties of explanations in information systems have fueled the demands for transparency in artificial intelligence (AI) outputs. To address these demands, the field of explainable AI (XAI) has put forth methods that can…

Human-Computer Interaction · Computer Science 2025-04-22 Felix Haag

In the context of AI-based decision support systems, explanations can help users to judge when to trust the AI's suggestion, and when to question it. In this way, human oversight can prevent AI errors and biased decision-making. However,…

Human-Computer Interaction · Computer Science 2025-08-12 Laura Spillner , Rachel Ringe , Robert Porzel , Rainer Malaka

Automated decision systems (ADS) are broadly deployed to inform and support human decision-making across a wide range of consequential settings. However, various context-specific details complicate the goal of establishing meaningful…

Computers and Society · Computer Science 2026-02-05 Inioluwa Deborah Raji , Lydia Liu

As cannabis use has increased in recent years, researchers have come to rely on sophisticated machine learning models to predict cannabis use behavior and its impact on health. However, many artificial intelligence (AI) models lack…

Human-Computer Interaction · Computer Science 2025-03-11 Tongze Zhang , Tammy Chung , Anind Dey , Sang Won Bae

Research in artificial intelligence (AI)-assisted decision-making is experiencing tremendous growth with a constantly rising number of studies evaluating the effect of AI with and without techniques from the field of explainable AI (XAI) on…

Human-Computer Interaction · Computer Science 2022-06-02 Max Schemmer , Patrick Hemmer , Maximilian Nitsche , Niklas Kühl , Michael Vössing

In decision support applications of AI, the AI algorithm's output is framed as a suggestion to a human user. The user may ignore this advice or take it into consideration to modify their decision. With the increasing prevalence of such…

Artificial Intelligence · Computer Science 2022-06-03 Kailas Vodrahalli , Roxana Daneshjou , Tobias Gerstenberg , James Zou

Automated decision systems (ADS) are increasingly used for consequential decision-making. These systems often rely on sophisticated yet opaque machine learning models, which do not allow for understanding how a given decision was arrived…

Human-Computer Interaction · Computer Science 2022-05-13 Jakob Schoeffer , Niklas Kuehl , Yvette Machowski

As AI systems demonstrate increasingly strong predictive performance, their adoption has grown in numerous domains. However, in high-stakes domains such as criminal justice and healthcare, full automation is often not desirable due to…

Artificial Intelligence · Computer Science 2021-12-23 Vivian Lai , Chacha Chen , Q. Vera Liao , Alison Smith-Renner , Chenhao Tan

Human decision-making is strongly influenced by cognitive biases, particularly under conditions of uncertainty and risk. While prior work has examined bias in single-step decisions with immediate outcomes and in human interaction with a…

Human-Computer Interaction · Computer Science 2026-03-25 Teerthaa Parakh , Karen M. Feigh

As reliance on AI systems for decision-making grows, it becomes critical to ensure that human users can appropriately balance trust in AI suggestions with their own judgment, especially in high-stakes domains like healthcare. However, human…

Human-Computer Interaction · Computer Science 2025-01-29 Zichen Chen , Yunhao Luo , Misha Sra

Manual scoring of polysomnography (PSG) is a time intensive task, prone to inter scorer variability that can impact diagnostic reliability. This study investigates the integration of decision support systems (DSS) into PSG scoring…

Whenever an AI model is used to predict a relevant (binary) outcome in AI-assisted decision making, it is widely agreed that, together with each prediction, the model should provide an AI confidence value. However, it has been unclear why…

Artificial Intelligence · Computer Science 2025-01-27 Nina L. Corvelo Benz , Manuel Gomez Rodriguez

With the rapid development of AI-based decision aids, different forms of AI assistance have been increasingly integrated into the human decision making processes. To best support humans in decision making, it is essential to quantitatively…

Human-Computer Interaction · Computer Science 2024-01-12 Zhuoyan Li , Zhuoran Lu , Ming Yin

AI-based systems can increasingly perform work tasks autonomously. In safety-critical tasks, human oversight of these systems is required to mitigate risks and to ensure responsibility in case something goes wrong. Since people often…

Human-Computer Interaction · Computer Science 2026-02-12 Cedric Faas , Richard Uth , Sarah Sterz , Markus Langer , Anna Maria Feit

In the evolving landscape of human-centered AI, fostering a synergistic relationship between humans and AI agents in decision-making processes stands as a paramount challenge. This work considers a problem setup where an intelligent agent…

Artificial Intelligence · Computer Science 2024-09-11 Sören Schleibaum , Lu Feng , Sarit Kraus , Jörg P. Müller
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