Related papers: Understanding Questions that Arise When Working wi…
The role of conversational assistants has become more prevalent in helping people increase their productivity. Document-centered assistance, for example to help an individual quickly review a document, has seen less significant progress,…
Digital Assistants (DAs) can support workers in the workplace and beyond. However, target user needs are not fully understood, and the functions that workers would ideally want a DA to support require further study. A richer understanding…
About 32% of a software practitioners' day involves seeking and using information to support task completion. Although the information needs of software practitioners have been studied extensively, the impact of AI-assisted tools on their…
Writing is a complex non-linear process that begins with a mental model of intent, and progresses through an outline of ideas, to words on paper (and their subsequent refinement). Despite past research in understanding writing, Web-scale…
Working with documents is a key part of almost any knowledge work, from contextualizing research in a literature review to reviewing legal precedent. Recently, as their capabilities have expanded, primarily text-based NLP systems have often…
Legal professionals spend significant time reading, writing, and interpreting complex documents, yet research has not fully captured how they approach these tasks or what they expect from skimming and writing-support tools. To examine…
Document AI, or Document Intelligence, is a relatively new research topic that refers to the techniques for automatically reading, understanding, and analyzing business documents. It is an important research direction for natural language…
A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents that customer care agents can use to facilitate users' needs.…
AI models and services are used in a growing number of highstakes areas, resulting in a need for increased transparency. Consistent with this, several proposals for higher quality and more consistent documentation of AI data, models, and…
Context: User assistance is generally defined as the guided assistance to a user of a software system in order to help accomplish tasks and enhance user experience. Automated user assistance systems are equipped with online help system that…
Machine-learning based generation of process models from natural language text process descriptions provides a solution for the time-intensive and expensive process discovery phase. Many organizations have to carry out this phase, before…
Documents serve as a crucial and indispensable medium for everyday workplace tasks. However, understanding, interacting and creating such documents on today's planar interfaces without any intelligent support are challenging due to our…
AI is promising in assisting UX evaluators with analyzing usability tests, but its judgments are typically presented as non-interactive visualizations. Evaluators may have questions about test recordings, but have no way of asking them.…
Artificial intelligence (AI) presents new challenges for the user experience (UX) of products and services. Recently, practitioner-facing resources and design guidelines have become available to ease some of these challenges. However,…
Machine Learning software documentation is different from most of the documentations that were studied in software engineering research. Often, the users of these documentations are not software experts. The increasing interest in using…
Almost no modern software system is written from scratch, and developers are required to effectively learn to use third-party libraries or software services. Thus, many practitioners and researchers have looked for ways to create effective…
This paper surveys the current state of the art in document automation (DA). The objective of DA is to reduce the manual effort during the generation of documents by automatically integrating input from different sources and assembling…
To-do lists are a popular medium for personal information management. As to-do tasks are increasingly tracked in electronic form with mobile and desktop organizers, so does the potential for software support for the corresponding tasks by…
Interactive Artificial Intelligent(AI) assistant systems are designed to offer timely guidance to help human users to complete a variety tasks. One of the remaining challenges is to understand user's mental states during the task for more…
The introduction of large language models ignited great retooling and rethinking of the software development models. The ensuing response of software engineering research yielded a massive body of tools and approaches. In this paper, we…