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Conversational recommender systems (CRSs) imitate human advisors to assist users in finding items through conversations and have recently gained increasing attention in domains such as media and e-commerce. Like in human communication,…

Human-Computer Interaction · Computer Science 2022-03-25 Wanling Cai , Yucheng Jin , Li Chen

Recommender systems (RSs) aim to help users to effectively retrieve items of their interests from a large catalogue. For a quite long period of time, researchers and practitioners have been focusing on developing accurate RSs. Recent years…

Information Retrieval · Computer Science 2023-11-20 Shoujin Wang , Xiuzhen Zhang , Yan Wang , Huan Liu , Francesco Ricci

Growing interests have been attracted in Conversational Recommender Systems (CRS), which explore user preference through conversational interactions in order to make appropriate recommendation. However, there is still a lack of ability in…

Computation and Language · Computer Science 2021-09-06 Wenchang Ma , Ryuichi Takanobu , Minlie Huang

Explainable recommendation systems (RSs) are designed to explicitly uncover the rationale of each recommendation, thereby enhancing the transparency and credibility of RSs. Previous methods often jointly predicted ratings and generated…

Information Retrieval · Computer Science 2026-04-08 Xiangchen Pan , Wei Wei

Conversational recommender systems (CRSs) enhance recommendation quality by engaging users in multi-turn dialogues, capturing nuanced preferences through natural language interactions. However, these systems often face the false negative…

Information Retrieval · Computer Science 2025-08-11 Haozhe Xu , Xiaohua Wang , Changze Lv , Xiaoqing Zheng

Traditional recommender systems primarily rely on a single type of user-item interaction, such as item purchases or ratings, to predict user preferences. However, in real-world scenarios, users engage in a variety of behaviors, such as…

Information Retrieval · Computer Science 2025-03-11 Kyungho Kim , Sunwoo Kim , Geon Lee , Jinhong Jung , Kijung Shin

Recommender systems are one of the most successful applications of machine learning and data science. They are successful in a wide variety of application domains, including e-commerce, media streaming content, email marketing, and…

Information Retrieval · Computer Science 2023-04-04 Juan Pablo Equihua , Maged Ali , Henrik Nordmark , Berthold Lausen

Recently, recommender system (RS) based on causal inference has gained much attention in the industrial community, as well as the states of the art performance in many prediction and debiasing tasks. Nevertheless, a unified causal analysis…

Information Retrieval · Computer Science 2022-05-19 Peng Wu , Haoxuan Li , Yuhao Deng , Wenjie Hu , Quanyu Dai , Zhenhua Dong , Jie Sun , Rui Zhang , Xiao-Hua Zhou

Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…

Information Retrieval · Computer Science 2020-06-17 Shuo Zhang , Krisztian Balog

Conversational recommender system (CRS) interacts with users through multi-turn dialogues in natural language, which aims to provide high-quality recommendations for user's instant information need. Although great efforts have been made to…

Information Retrieval · Computer Science 2023-10-27 Chenzhan Shang , Yupeng Hou , Wayne Xin Zhao , Yaliang Li , Jing Zhang

Recommender Systems (RS) often rely on representations of users and items in a joint embedding space and on a similarity metric to compute relevance scores. In modern RS, the modules to obtain user and item representations consist of two…

Information Retrieval · Computer Science 2025-08-06 Marta Moscati , Shah Nawaz , Markus Schedl

Recommender systems are tools that support online users by pointing them to potential items of interest in situations of information overload. In recent years, the class of session-based recommendation algorithms received more attention in…

Information Retrieval · Computer Science 2020-09-29 Malte Ludewig , Noemi Mauro , Sara Latifi , Dietmar Jannach

Recommender systems trained on offline historical user behaviors are embracing conversational techniques to online query user preference. Unlike prior conversational recommendation approaches that systemically combine conversational and…

Information Retrieval · Computer Science 2023-10-09 Jiarui Jin , Xianyu Chen , Fanghua Ye , Mengyue Yang , Yue Feng , Weinan Zhang , Yong Yu , Jun Wang

One of the main challenges in recommender systems is data sparsity which leads to high variance. Several attempts have been made to improve the bias-variance trade-off using auxiliary information. In particular, document modeling-based…

Information Retrieval · Computer Science 2021-09-14 Meysam Varasteh , Mehdi Soleiman Nejad , Hadi Moradi , Mohammad Amin Sadeghi , Ahmad Kalhor

Conversational recommender systems (CRS) increasingly rely on user simulators for automated evaluation of sales agents. A key requirement for such simulators is the ability to model human decision-making. However, most existing simulation…

Information Retrieval · Computer Science 2026-05-08 Yuan-Chi Li , Li-Chi Chen , Sung-Yi Wu , Yu-Che Tsai , Shou-De Lin

Many modern online services feature personalized recommendations. A central challenge when providing such recommendations is that the reason why an individual user accesses the service may change from visit to visit or even during an…

Information Retrieval · Computer Science 2024-10-22 Dietmar Jannach , Markus Zanker

Conversational Recommender Systems (CRSs) are receiving growing research attention across domains, yet their user experience (UX) evaluation remains limited. Existing reviews largely overlook empirical UX studies, particularly in adaptive…

Information Retrieval · Computer Science 2025-08-07 Raj Mahmud , Yufeng Wu , Abdullah Bin Sawad , Shlomo Berkovsky , Mukesh Prasad , A. Baki Kocaballi

Knowledge-based recommendation models effectively alleviate the data sparsity issue leveraging the side information in the knowledge graph, and have achieved considerable performance. Nevertheless, the knowledge graphs used in previous…

Information Retrieval · Computer Science 2024-03-28 Shenghao Yang , Weizhi Ma , Peijie Sun , Min Zhang , Qingyao Ai , Yiqun Liu , Mingchen Cai

Though recent end-to-end neural models have shown promising progress on Conversational Recommender System (CRS), two key challenges still remain. First, the recommended items cannot be always incorporated into the generated replies…

Computation and Language · Computer Science 2021-09-28 Zujie Liang , Huang Hu , Can Xu , Jian Miao , Yingying He , Yining Chen , Xiubo Geng , Fan Liang , Daxin Jiang

Recommender systems (RSs) have become an essential tool for mitigating information overload in a range of real-world applications. Recent trends in RSs have revealed a major paradigm shift, moving the spotlight from model-centric…

Information Retrieval · Computer Science 2024-05-29 Riwei Lai , Rui Chen , Chi Zhang