Related papers: Mismatch between Multi-turn Dialogue and its Evalu…
Dialog state tracking (DST) is a core component in task-oriented dialog systems. Existing approaches for DST mainly fall into one of two categories, namely, ontology-based and ontology-free methods. An ontology-based method selects a value…
Existing approaches to Dialogue State Tracking (DST) rely on turn level dialogue state annotations, which are expensive to acquire in large scale. In call centers, for tasks like managing bookings or subscriptions, the user goal can be…
Dialogue systems are frequently updated to accommodate new services, but naively updating them by continually training with data for new services in diminishing performance on previously learnt services. Motivated by the insight that…
The performance of task-oriented dialogue models is strongly tied to how well they track dialogue states, which records and updates user information across multi-turn interactions. However, current multi-domain DST encounters two key…
Tracking the state of the conversation is a central component in task-oriented spoken dialogue systems. One such approach for tracking the dialogue state is slot carryover, where a model makes a binary decision if a slot from the context is…
We tackle the Dialogue Belief State Tracking(DST) problem of task-oriented conversational systems. Recent approaches to this problem leveraging Transformer-based models have yielded great results. However, training these models is…
This paper introduces a novel approach to Dialogue State Tracking (DST) that leverages Large Language Models (LLMs) to generate natural language descriptions of dialogue states, moving beyond traditional slot-value representations.…
Augmentation of task-oriented dialogues has followed standard methods used for plain-text such as back-translation, word-level manipulation, and paraphrasing despite its richly annotated structure. In this work, we introduce an augmentation…
While communicating with a user, a task-oriented dialogue system has to track the user's needs at each turn according to the conversation history. This process called dialogue state tracking (DST) is crucial because it directly informs the…
Dialogue state trackers have made significant progress on benchmark datasets, but their generalization capability to novel and realistic scenarios beyond the held-out conversations is less understood. We propose controllable counterfactuals…
Task-oriented dialogue systems often employ a Dialogue State Tracker (DST) to successfully complete conversations. Recent state-of-the-art DST implementations rely on schemata of diverse services to improve model robustness and handle…
Task-oriented dialog systems rely on dialog state tracking (DST) to monitor the user's goal during the course of an interaction. Multi-domain and open-vocabulary settings complicate the task considerably and demand scalable solutions. In…
Previous zero-shot dialogue state tracking (DST) methods only apply transfer learning, ignoring unlabelled data in the target domain. We transform zero-shot DST into few-shot DST by utilising such unlabelled data via joint and self-training…
In task-oriented multi-turn dialogue systems, dialogue state refers to a compact representation of the user goal in the context of dialogue history. Dialogue state tracking (DST) is to estimate the dialogue state at each turn. Due to the…
Although there have been remarkable advances in dialogue systems through the dialogue systems technology competition (DSTC), it remains one of the key challenges to building a robust task-oriented dialogue system with a speech interface.…
The ability to accurately track what happens during a conversation is essential for the performance of a dialogue system. Current state-of-the-art multi-domain dialogue state trackers achieve just over 55% accuracy on the current go-to…
Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries…
This paper proposes an improvement to the existing data-driven Neural Belief Tracking (NBT) framework for Dialogue State Tracking (DST). The existing NBT model uses a hand-crafted belief state update mechanism which involves an expensive…
Dialogue State Tracking (DST), a crucial component of task-oriented dialogue (ToD) systems, keeps track of all important information pertaining to dialogue history: filling slots with the most probable values throughout the conversation.…
Zero-shot cross-domain dialogue state tracking (DST) enables us to handle task-oriented dialogue in unseen domains without the expense of collecting in-domain data. In this paper, we propose a slot description enhanced generative approach…