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Moderating content in social media platforms is a formidable challenge due to the unprecedented scale of such systems, which typically handle billions of posts per day. Some of the largest platforms such as Facebook blend machine learning…
Breakthrough technologies increasingly shape social institutions, economic systems, and political futures. Yet models of research excellence associated with such technologies often prioritize technical performance, scalability, and…
When discussing future concerns within socio-technical systems in work contexts, we often find descriptions of missed technology development and integration. The experience of technology that fails whilst being integrated is often rooted in…
Millions of people rely on search functionality to find and explore content on entertainment platforms. Modern search systems use a combination of candidate generation and ranking approaches, with advanced methods leveraging deep learning…
Growing evidence shows that proactive content moderation supported by AI can help improve online discourse. However, we know little about designing these systems, how design impacts efficacy and user experience, and how people perceive…
This paper attempts to synthesize various conceptualizations of the term "context" as found in computing literature. Ten conceptual dimensions of context thus emerge -- location; user, task, and system characteristics; physical, social,…
The proliferation of online social networks has significantly reshaped the way individuals access and engage with information. While these platforms offer unprecedented connectivity, they may foster environments where users are increasingly…
An innovation ecosystem is a multi-stakeholder environment, where different stakeholders interact to solve complex socio-technical challenges. We explored how stakeholders use digital tools, human resources, and their combination to gather…
In the age of information abundance, attention is a coveted resource. Social media platforms vigorously compete for users' engagement, influencing the evolution of their opinions on a variety of topics. With recommendation algorithms often…
Online memes are a powerful yet challenging medium for content moderation, often masking harmful intent behind humor, irony, or cultural symbolism. Conventional moderation systems "especially those relying on explicit text" frequently fail…
Modern digital services have evolved into indispensable tools, driving the present large-scale information systems. Yet, the prevailing platform-centric model, where services are optimized for platform-driven metrics such as engagement and…
Rating a video based on its content is an important step for classifying video age categories. Movie content rating and TV show rating are the two most common rating systems established by professional committees. However, manually…
In recent years, social media companies have grappled with defining and enforcing content moderation policies surrounding political content on their platforms, due in part to concerns about political bias, disinformation, and polarization.…
The new requirement for "collaboration" between multidisciplinary collaborators induces to exchange and share adequate information on the product, processes throughout the products' lifecycle. Thus, effective capture of information, and…
Generative AI models perturb the foundations of effective human communication. They present new challenges to contextual confidence, disrupting participants' ability to identify the authentic context of communication and their ability to…
Recent multimodal large language models have shown promising ability in generating humorous captions for images, yet they still lack stable control over explicit cultural context, making it difficult to jointly maintain image relevance,…
A super-intelligent AI- society should be based on inclusion, so that all members of society can equally benefit from the possibilities new technologies offer in everyday life. At present, the digital society is overwhelming many people, a…
In order to truly understand how social media might shape online discourses or contribute to societal polarization, we need refined models of platform choice, that is: models that help us understand why users prefer one social media…
The ability of Natural Language Processing (NLP) methods to categorize text into multiple classes has motivated their use in online content moderation tasks, such as hate speech and fake news detection. However, there is limited…
Content analysis breaks down complex and unstructured texts into theory-informed numerical categories. Particularly, in social science, this process usually relies on multiple rounds of manual annotation, domain expert discussion, and…