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The internet has become a central medium through which `networked publics' express their opinions and engage in debate. Offensive comments and personal attacks can inhibit participation in these spaces. Automated content moderation aims to…
Ever since social activity on the Internet began migrating from the wilds of the open web to the walled gardens erected by so-called platforms, debates have raged about the responsibilities that these platforms ought to bear. And yet,…
We present a holistic approach to building a robust and useful natural language classification system for real-world content moderation. The success of such a system relies on a chain of carefully designed and executed steps, including the…
Autonomous mechanisms have been proposed to regulate certain aspects of society and are already being used to regulate business organisations. We take seriously recent proposals for algorithmic regulation of society, and we identify the…
Social platforms connect billions of people, yet their engagement-first algorithms often work on users rather than with them, amplifying stress, misinformation, and a loss of control. We propose Human-Layer AI (HL-AI)--user-owned,…
Social media platforms connect billions, but their business models often amplify societal harm through misinformation, which is linked to polarization, violence, and declining mental health. Current governance frameworks, such as the U.S.…
Technology development practices in industry are often primarily focused on business results, which risks creating unbalanced power relations between corporate interests and the needs or concerns of people who are affected by technology…
Social media platforms have traditionally relied on internal moderation teams and partnerships with independent fact-checking organizations to identify and flag misleading content. Recently, however, platforms including X (formerly Twitter)…
Online participatory media platforms that enable one-to-many communication among users, see a significant amount of user generated content and consequently face a problem of being able to recommend a subset of this content to its users. We…
Intelligent dialogue systems are increasingly deployed in emotionally and ethically sensitive settings, where failures in either emotional attunement or ethical judgment can cause significant harm. Existing dialogue models typically address…
Organisations generate vast amounts of information, which has resulted in a long-term research effort into knowledge access systems for enterprise settings. Recent developments in artificial intelligence, in relation to large language…
AI alignment considers how we can encode AI systems in a way that is compatible with human values. The normative side of this problem asks what moral values or principles, if any, we should encode in AI. To this end, we present a framework…
This article explores a critical gap in Mixed Reality (MR) technology: while advances have been made, MR still struggles to authentically replicate human embodiment and socio-motor interaction. For MR to enable truly meaningful social…
Online LGBTQ+ communities face a persistent tension: remaining visible to welcome newcomers while protecting members from harassment. This challenge is particularly acute for lesbian communities on Reddit, which operate not as isolated…
Many real incidents demonstrate that users of Online Social Networks need mechanisms that help them manage their interactions by increasing the awareness of the different contexts that coexist in Online Social Networks and preventing them…
Participation on social media platforms has many benefits but also poses substantial threats. Users often face an unintended loss of privacy, are bombarded with mis-/disinformation, or are trapped in filter bubbles due to over-personalized…
Moderation and blocking behavior, both closely related to the mitigation of abuse and misinformation on social platforms, are fundamental mechanisms for maintaining healthy online communities. However, while centralized platforms typically…
Online discourse takes place in corporate-controlled spaces thought by users to be public realms. These platforms in name enable free speech but in practice implement varying degrees of censorship either by government edict or by uneven and…
There is a diversity of models explaining organizational culture and how these complex aspects can be addressed in connection to organizational change efforts. This workshop paper claims that models already exist for dealing with the…
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work…