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Although pre-trained language models have remarkably enhanced the generation ability of dialogue systems, open-domain Chinese dialogue systems are still limited by the dialogue data and the model size compared with English ones. In this…

Computation and Language · Computer Science 2021-08-04 Hao Zhou , Pei Ke , Zheng Zhang , Yuxian Gu , Yinhe Zheng , Chujie Zheng , Yida Wang , Chen Henry Wu , Hao Sun , Xiaocong Yang , Bosi Wen , Xiaoyan Zhu , Minlie Huang , Jie Tang

Despite recent advances in deep learning-based language modelling, many natural language processing (NLP) tasks in the financial domain remain challenging due to the paucity of appropriately labelled data. Other issues that can limit task…

Computation and Language · Computer Science 2020-10-19 Tim Nugent , Nicole Stelea , Jochen L. Leidner

In this paper, we present Speak Ease: an augmentative and alternative communication (AAC) system to support users' expressivity by integrating multimodal input, including text, voice, and contextual cues (conversational partner and…

Human-Computer Interaction · Computer Science 2025-03-25 Yiwen Xu , Monideep Chakraborti , Tianyi Zhang , Katelyn Eng , Aanchan Mohan , Mirjana Prpa

Developing conversational agents to interact with patients and provide primary clinical advice has attracted increasing attention due to its huge application potential, especially in the time of COVID-19 Pandemic. However, the training of…

Computation and Language · Computer Science 2022-08-02 Wenge Liu , Jianheng Tang , Yi Cheng , Wenjie Li , Yefeng Zheng , Xiaodan Liang

Recent advances in commonsense reasoning depend on large-scale human-annotated training data to achieve peak performance. However, manual curation of training examples is expensive and has been shown to introduce annotation artifacts that…

Large Language Models have demonstrated remarkable capabilities in open-domain dialogues. However, current methods exhibit suboptimal performance in service dialogues, as they rely on noisy, low-quality human conversation data. This…

Computation and Language · Computer Science 2026-05-06 Yuqin Dai , Ning Gao , Wei Zhang , Jie Wang , Zichen Luo , Jinpeng Wang , Yujie Wang , Ruiyuan Wu , Chaozheng Wang

Recently, a more challenging state tracking task, Audio-Video Scene-Aware Dialogue (AVSD), is catching an increasing amount of attention among researchers. Different from purely text-based dialogue state tracking, the dialogue in AVSD…

Computation and Language · Computer Science 2020-07-21 Xiangyang Mou , Brandyn Sigouin , Ian Steenstra , Hui Su

Emotion Recognition in Conversation is a core component of affective computing, while current resources of sign language emotion datasets primarily focus on isolated sentences and lack conversational context. Models trained exclusively on…

Computation and Language · Computer Science 2026-05-25 Yusong Wang , Keyu Mao , Takao Obi , Minghao Shao , Kotaro Funakoshi

We propose an end-to-end empathetic dialogue speech synthesis (DSS) model that considers both the linguistic and prosodic contexts of dialogue history. Empathy is the active attempt by humans to get inside the interlocutor in dialogue, and…

Open-domain dialogue systems aim to interact with humans through natural language texts in an open-ended fashion. Despite the recent success of super large dialogue systems such as ChatGPT, using medium-to-small-sized dialogue systems…

Computation and Language · Computer Science 2023-03-28 Yuqiao Wen , Yongchang Hao , Yanshuai Cao , Lili Mou

Large language models (LLMs) have made significant progress in Emotional Intelligence (EI) and long-context modeling. However, existing benchmarks often overlook the fact that emotional information processing unfolds as a continuous…

Computation and Language · Computer Science 2026-01-13 Weichu Liu , Jing Xiong , Yuxuan Hu , Zixuan Li , Minghuan Tan , Ningning Mao , Hui Shen , Wendong Xu , Chaofan Tao , Min Yang , Chengming Li , Lingpeng Kong , Ngai Wong

Evaluation is crucial in the development process of task-oriented dialogue systems. As an evaluation method, user simulation allows us to tackle issues such as scalability and cost-efficiency, making it a viable choice for large-scale…

Information Retrieval · Computer Science 2021-05-11 Weiwei Sun , Shuo Zhang , Krisztian Balog , Zhaochun Ren , Pengjie Ren , Zhumin Chen , Maarten de Rijke

The integration of conversational artificial intelligence (AI) into mental health care promises a new horizon for therapist-client interactions, aiming to closely emulate the depth and nuance of human conversations. Despite the potential,…

Multimedia · Computer Science 2024-10-22 Yuqi Chu , Lizi Liao , Zhiyuan Zhou , Chong-Wah Ngo , Richang Hong

Challenges around collecting and processing quality data have hampered progress in data-driven dialogue models. Previous approaches are moving away from costly, resource-intensive lab settings, where collection is slow but where the data is…

Computation and Language · Computer Science 2020-12-08 José Lopes , Francisco J. Chiyah Garcia , Helen Hastie

Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the…

Computation and Language · Computer Science 2023-05-18 Yang Deng , Wenxuan Zhang , Yifei Yuan , Wai Lam

The rapid advancement of conversational search systems revolutionizes how information is accessed by enabling the multi-turn interaction between the user and the system. Existing conversational search systems are usually built with two…

Computation and Language · Computer Science 2025-07-14 Fengran Mo , Yifan Gao , Chuan Meng , Xin Liu , Zhuofeng Wu , Kelong Mao , Zhengyang Wang , Pei Chen , Zheng Li , Xian Li , Bing Yin , Meng Jiang

In this paper, we study the problem of data augmentation for language understanding in task-oriented dialogue system. In contrast to previous work which augments an utterance without considering its relation with other utterances, we…

Computation and Language · Computer Science 2018-07-05 Yutai Hou , Yijia Liu , Wanxiang Che , Ting Liu

Task-oriented dialogue is difficult in part because it involves understanding user intent, collecting information from the user, executing API calls, and generating helpful and fluent responses. However, for complex tasks one must also…

Computation and Language · Computer Science 2023-06-05 Stefania Raimondo , Christopher Pal , Xiaotian Liu , David Vazquez , Hector Palacios

Abstractive speech summarization (SSUM) aims to generate human-like summaries from speech. Given variations in information captured and phrasing, recordings can be summarized in multiple ways. Therefore, it is more reasonable to consider a…

Computation and Language · Computer Science 2024-10-28 Jee-weon Jung , Roshan Sharma , William Chen , Bhiksha Raj , Shinji Watanabe

Existing emotional support conversation (ESC) systems mainly rely on end-to-end response generation or coarse strategy supervision, offering limited interpretability and little support for systematic skill improvement. We propose…

Computation and Language · Computer Science 2026-05-28 Jie Zhu , Huaixia Dou , Shuo Jiang , Junhui Li , Lifan Guo , Feng Chen , Chi Zhang , Fang Kong