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This paper examines the use of in-store customers as delivery couriers in a centralized crowd-shipping system, targeting the growing need for efficient last-mile delivery in urban areas. We consider a brick-and-mortar retail setting where…
We consider a meal delivery service fulfilling dynamic customer requests given a set of couriers over the course of a day. A courier's duty is to pick-up an order from a restaurant and deliver it to a customer. We model this service as a…
We study a common delivery problem encountered in nowadays online food-ordering platforms: Customers order dishes online, and the restaurant delivers the food after receiving the order. Specifically, we study a problem where $k$ vehicles of…
Coordinating the charging scheduling of electric vehicles for dynamic dial-a-ride services is challenging considering charging queuing delays and stochastic customer demand. We propose a new two-stage solution approach to handle dynamic…
With the recent prevalence of reinforcement learning (RL), there have been tremendous interests in utilizing RL for ads allocation in recommendation platforms (e.g., e-commerce and news feed sites). To achieve better allocation, the input…
The boom in the meal delivery industry brings growing concern about the labor rights of riders. Current dispatch policies of meal-delivery platforms focus mainly on satisfying consumers or minimizing the number of riders for cost savings.…
To achieve high service quality and profitability, meal delivery platforms like Uber Eats and Grubhub must strategically operate their fleets to ensure timely deliveries for current orders while mitigating the consequential impacts of…
Online resource allocation under budget constraints critically depends on proper modeling of user arrival dynamics. Classical approaches employ stochastic user arrival models to derive near-optimal solutions through fractional matching…
We consider assortment and inventory planning problems with dynamic stockout-based substitution effects, and without replenishment, in two different settings: (1) Customers can see all available products when they arrive, a typical scenario…
Motivated primarily by applications in cloud computing, we study a simple, yet powerful, online allocation problem in which jobs of varying durations arrive over continuous time and must be assigned immediately and irrevocably to one of the…
Online food ordering marketplaces are multi-stakeholder systems where recommendations impact the experience and growth of each participant in the system. A recommender system in this setting has to encapsulate the objectives and constraints…
This paper introduces and analyzes a novel transshipment strategy for meal delivery. In this approach, the service area is partitioned into smaller sub-areas, with deliverers assigned to operate exclusively within these sub-areas.…
We study a general model on reusable resource allocation under model uncertainty. A heterogeneous population of customers arrive at the decision maker's (DM's) platform sequentially. Upon observing a customer's type, the DM selects an…
This paper investigates the trade-off between short-term revenue generation and long-term social welfare optimization in online food delivery platforms. We first develop a static model that captures the equilibrium interactions among…
In this paper, we study the cooperative operation problem between the fleet operator and incentive-aware customers in an on-demand delivery system. Specifically, the fleet operator offers discounts on transportation costs in exchange of the…
We study a two-stage online reusable resource allocation problem over T days involving advance reservations and walk-ins. Each day begins with a reservation stage (Stage I), where reservation requests arrive sequentially. When service…
Although unmanned vehicle fleets offer efficiency in transportation, logistics and inspection, their susceptibility to failures poses a significant challenge to mission continuity. We study the Multi-Depot Rural Postman Problem with…
The intelligent upgrading of metropolitan rail transit systems has made it feasible to implement demand-side management policies that integrate multiple operational strategies in practical operations. However, the tight interdependence…
In many domains such as transportation and logistics, search and rescue, or cooperative surveillance, tasks are pending to be allocated with the consideration of possible execution uncertainties. Existing task coordination algorithms either…
Due to the rapid development of online food ordering platforms and rocketing growth of demand, the market is about to saturate soon, and the future trend is to seek efficient utilization of resources. Specifically speaking, food company…