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To meet the demands of content moderation, online platforms have resorted to automated systems. Newer forms of real-time engagement($\textit{e.g.}$, users commenting on live streams) on platforms like Twitch exert additional pressures on…
We study the impact of content moderation policies in online communities. In our theoretical model, a platform chooses a content moderation policy and individuals choose whether or not to participate in the community according to the…
We present CommentWatcher, an open source tool aimed at analyzing discussions on web forums. Constructed as a web platform, CommentWatcher features automatic mass fetching of user posts from forum on multiple sites, extracting topics,…
People form judgments and make decisions based on the information that they observe. A growing portion of that information is not only provided, but carefully curated by social media platforms. Although lawmakers largely agree that…
The rapid development of the Internet has profoundly changed human life. Humans are increasingly expressing themselves and interacting with others on social media platforms. However, although artificial intelligence technology has been…
We are at the beginning of a shift in how content is created and exchanged over the web. While content was previously created primarily by a small set of entities, today, individual users -- empowered by devices like digital cameras and…
Personalized recommendation algorithms deliver content to the user on most major social media platforms. While these algorithms are crucial for helping users find relevant content, users lack meaningful control over them. This reduces…
The rise of a trending topic on Twitter or Facebook leads to the temporal emergence of a set of users currently interested in that topic. Given the temporary nature of the links between these users, being able to dynamically identify…
As an integral part of source code files, code comments help improve program readability and comprehension. However, developers sometimes do not comment on their program code adequately due to the incurred extra efforts, lack of relevant…
User-generated content (UGC) on social media platforms is vulnerable to incitements and manipulations, necessitating effective regulations. To address these challenges, those platforms often deploy automated content moderators tasked with…
Past research shows that users benefit from systems that support them in their writing and exploration tasks. The autosuggestion feature of Web search engines is an example of such a system: It helps users in formulating their queries by…
Today, social media platforms are significant sources of news and political communication, but their role in spreading misinformation has raised significant concerns. In response, these platforms have implemented various content moderation…
Content moderation is a widely used strategy to prevent the dissemination of irregular information on social media platforms. Despite extensive research on developing automated models to support decision-making in content moderation, there…
One of the most expensive parts of maintaining a modern information-sharing platform (e.g., web search, social network) is the task of content-moderation-at-scale. Content moderation is the binary task of determining whether or not a given…
Generative AI is altering how we work, learn, communicate, and participate in online communities. How might online communities be changed by generative AI? To start addressing this question, we focused on online community moderators'…
Hate speech remains a pressing challenge on social media, where platform moderation often fails to protect targeted users. Personal moderation tools that let users decide how content is filtered can address some of these shortcomings.…
Platforms are increasingly relying on algorithms to curate the content within users' social media feeds. However, the growing prominence of proprietary, algorithmically curated feeds has concealed what factors influence the presentation of…
Comments play an important role within online creative communities because they make it possible to foster the production and improvement of authors' artifacts. We investigate how comment-based communication help shape members' behavior…
As a YouTube channel grows, each video can potentially collect enormous amounts of comments that provide direct feedback from the viewers. These comments are a major means of understanding viewer expectations and improving channel…
Moderation of reader comments is a significant problem for online news platforms. Here, we experiment with models for automatic moderation, using a dataset of comments from a popular Croatian newspaper. Our analysis shows that while…