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The integration of artificial intelligence into business processes has significantly enhanced decision-making capabilities across various industries such as finance, healthcare, and retail. However, explaining the decisions made by these AI…

Artificial Intelligence · Computer Science 2024-10-29 Arne Grobrugge , Nidhi Mishra , Johannes Jakubik , Gerhard Satzger

The need for systems to explain behavior to users has become more evident with the rise of complex technology like machine learning or self-adaptation. In general, the need for an explanation arises when the behavior of a system does not…

Software Engineering · Computer Science 2021-08-16 Mersedeh Sadeghi , Verena Klös , Andreas Vogelsang

Currently, there is a significant amount of research being conducted in the field of artificial intelligence to improve the explainability and interpretability of deep learning models. It is found that if end-users understand the reason for…

Information Retrieval · Computer Science 2023-06-02 Niloofar Ranjbar , Saeedeh Momtazi , MohammadMehdi Homayounpour

Recommender systems play an important role in supporting the achievement of the United Nations sustainable development goals (SDGs). In recommender systems, explanations can support different goals, such as increasing a user's trust in a…

Information Retrieval · Computer Science 2024-10-01 Thi Ngoc Trang Tran , Seda Polat Erdeniz , Alexander Felfernig , Sebastian Lubos , Merfat El-Mansi , Viet-Man Le

System-provided explanations for recommendations are an important component towards transparent and trustworthy AI. In state-of-the-art research, this is a one-way signal, though, to improve user acceptance. In this paper, we turn the role…

Information Retrieval · Computer Science 2021-05-04 Azin Ghazimatin , Soumajit Pramanik , Rishiraj Saha Roy , Gerhard Weikum

Recommender systems help users navigate information overload by providing personalized recommendations aligned with their preferences. Collaborative Filtering (CF) is a widely adopted approach, but while advanced techniques like graph…

Information Retrieval · Computer Science 2024-09-24 Qiyao Ma , Xubin Ren , Chao Huang

Evaluating competing systems in a comparable way, i.e., benchmarking them, is an undeniable pillar of the scientific method. However, system performance is often summarized via a small number of metrics. The analysis of the evaluation…

Machine Learning · Computer Science 2025-10-24 Quannian Zhang , Michael Röder , Nikit Srivastava , N'Dah Jean Kouagou , Axel-Cyrille Ngonga Ngomo

Recommendation system could help the companies to persuade users to visit or consume at a particular place, which was based on many traditional methods such as the set of collaborative filtering algorithms. Most research discusses the model…

Information Retrieval · Computer Science 2019-01-01 Jionghao Lin , Yiren Liu

Recommender systems attempt to reduce information overload and retain customers by selecting a subset of items from a universal set based on user preferences. While research in recommender systems grew out of information retrieval and…

Information Retrieval · Computer Science 2007-05-23 Saverio Perugini , Marcos Andre Goncalves , Edward A. Fox

The current literature on AI-advised decision making -- involving explainable AI systems advising human decision makers -- presents a series of inconclusive and confounding results. To synthesize these findings, we propose a simple theory…

Artificial Intelligence · Computer Science 2024-02-05 Raymond Fok , Daniel S. Weld

While research on explainable AI (XAI) is booming and explanation techniques have proven promising in many application domains, standardised human-centred evaluation procedures are still missing. In addition, current evaluation procedures…

Human-Computer Interaction · Computer Science 2025-06-18 Ivania Donoso-Guzmán , Jeroen Ooge , Denis Parra , Katrien Verbert

Selecting the best scientific venue (i.e., conference/journal) for the submission of a research article constitutes a multifaceted challenge. Important aspects to consider are the suitability of research topics, a venue's prestige, and the…

Information Retrieval · Computer Science 2021-09-24 Bastian Schäfermeier , Gerd Stumme , Tom Hanika

Conversational recommender systems offer the promise of interactive, engaging ways for users to find items they enjoy. We seek to improve conversational recommendation via three dimensions: 1) We aim to mimic a common mode of human…

Computation and Language · Computer Science 2021-12-13 Shuyang Li , Bodhisattwa Prasad Majumder , Julian McAuley

Designing and implementing explainable systems is seen as the next step towards increasing user trust in, acceptance of and reliance on Artificial Intelligence (AI) systems. While explaining choices made by black-box algorithms such as…

Multiagent Systems · Computer Science 2022-08-23 Sharadhi Alape Suryanarayana , David Sarne , Sarit Kraus

Recommender systems have generated tremendous value for both users and businesses, drawing significant attention from academia and industry alike. However, due to practical constraints, academic research remains largely confined to offline…

Information Retrieval · Computer Science 2025-09-09 Kuan Zou , Aixin Sun

This survey paper conducts a comprehensive analysis of the evolution and contemporary landscape of recommendation systems, which have been extensively incorporated across a myriad of web applications. It delves into the progression of…

Information Retrieval · Computer Science 2024-12-17 Ziyuan Xia , Anchen Sun , Jingyi Xu , Yuanzhe Peng , Rui Ma , Minghui Cheng

Most existing evaluations of explainable machine learning (ML) methods rely on simplifying assumptions or proxies that do not reflect real-world use cases; the handful of more robust evaluations on real-world settings have shortcomings in…

Collaborative filtering is one of the most used approaches for providing recommendations in various online environments. Even though collaborative recommendation methods have been widely utilized due to their simplicity and ease of use,…

Information Retrieval · Computer Science 2018-04-25 Nikolaos Polatidis , Christos K. Georgiadis

As machine learning and algorithmic decision making systems are increasingly being leveraged in high-stakes human-in-the-loop settings, there is a pressing need to understand the rationale of their predictions. Researchers have responded to…

Machine Learning · Computer Science 2020-12-07 Jonathan Dinu , Jeffrey Bigham , J. Zico Kolter

We tackle the problem of building explainable recommendation systems that are based on a per-user decision tree, with decision rules that are based on single attribute values. We build the trees by applying learned regression functions to…

Machine Learning · Computer Science 2019-12-20 Eyal Shulman , Lior Wolf