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Developers collaboratively discuss, implement, use, and share software entities hosted on software repositories. Proper documentation plays an important role in successful software management and maintenance. Users exploit Issue Tracking…

Software Engineering · Computer Science 2021-09-29 Maliheh Izadi , Kiana Akbari , Abbas Heydarnoori

Users use Issue Tracking Systems to keep track and manage issue reports in their repositories. An issue is a rich source of software information that contains different reports including a problem, a request for new features, or merely a…

Software Engineering · Computer Science 2022-04-01 Maliheh Izadi

Software development projects rely on issue tracking systems at the core of tracking maintenance tasks such as bug reports, and enhancement requests. Incoming issue-reports on these issue tracking systems must be managed in an effective…

Software Engineering · Computer Science 2023-09-01 Anas Nadeem , Muhammad Usman Sarwar , Muhammad Zubair Malik

App reviews reflect various user requirements that can aid in planning maintenance tasks. Recently, proposed approaches for automatically classifying user reviews rely on machine learning algorithms. A previous study demonstrated that…

Software Engineering · Computer Science 2025-07-15 Yasaman Abedini , Abbas Heydarnoori

With the rapid growth of software scale and complexity, a large number of bug reports are submitted to the bug tracking system. In order to speed up defect repair, these reports need to be accurately classified so that they can be sent to…

Software Engineering · Computer Science 2022-08-03 Fanqi Meng , Xuesong Wang , Jingdong Wang , Peifang Wang

More and more users and developers are using Issue Tracking Systems (ITSs) to report issues, including bugs, feature requests, enhancement suggestions, etc. Different information, however, is gathered from users when issues are reported on…

Software Engineering · Computer Science 2019-09-04 Yuxiang Zhu , Minxue Pan , Yu Pei , Tian Zhang

Software maintenance and evolution involves critical activities for the success of software projects. To support such activities and keep code up-to-date and error-free, software communities make use of issue trackers, i.e., tools for…

Software Engineering · Computer Science 2021-07-22 Rafael Kallis , Andrea Di Sorbo , Gerardo Canfora , Sebastiano Panichella

Several studies have evaluated automatic techniques for classifying software issue reports to assist practitioners in effectively assigning relevant resources based on the type of issue. Currently, no comprehensive overview of this area has…

Software Engineering · Computer Science 2026-05-08 Muhammad Laiq , Felix Dobslaw

Software defects are a major threat to the reliability of computer systems. The literature shows that more than 30% of bug reports submitted in large software projects are misclassified (i.e., are feature requests, or mistakes made by the…

Software Engineering · Computer Science 2025-03-04 Renato Andrade , César Teixeira , Nuno Laranjeiro , Marco Vieira

In a wave of growth, open-source projects need to modernize and change how they deal with processes, methods, and communication with their contributors. We could observe that open-source projects are constantly evolving to improve their…

Software Engineering · Computer Science 2021-10-05 Joselito Júnior , Gláucya Boechat , Ivan Machado

Context: Issue tracking systems are used to track and describe tasks in the development process, e.g., requested feature improvements or reported bugs. However, past research has shown that the reported issue types often do not match the…

Software Engineering · Computer Science 2021-10-11 Steffen Herbold , Alexander Trautsch , Fabian Trautsch

Modern open source software development heavily relies on the issue tracking systems to manage their feature requests, bug reports, tasks, and other similar artifacts. Together, those "issues" form a complex network with links to each…

Software Engineering · Computer Science 2021-08-11 Alexander Nicholson , Jin L. C. Guo

Effective prioritization of issue reports is crucial in software engineering to optimize resource allocation and address critical problems promptly. However, the manual classification of issue reports for prioritization is laborious and…

Software Engineering · Computer Science 2024-01-10 Gabriel Aracena , Kyle Luster , Fabio Santos , Igor Steinmacher , Marco A. Gerosa

Social coding platforms, such as GitHub, serve as laboratories for studying collaborative problem solving in open source software development; a key feature is their ability to support issue reporting which is used by teams to discuss tasks…

Computation and Language · Computer Science 2020-11-11 Ayesha Enayet , Gita Sukthankar

One of the issues faced by the maintainers of popular open source software is the triage of newly reported issues. Many of the issues submitted to issue trackers are questions. Many people ask questions on issue trackers about their problem…

Software Engineering · Computer Science 2024-12-09 Aidin Rasti

A systems quality is a major concern for development teams when it evolve. Understanding the effects of a loss of quality in the codebase is crucial to avoid side effects like the appearance of technical debt. Although the identification of…

Software Engineering · Computer Science 2025-04-16 Karthik Shivashankar , Rafael Capilla , Maren Maritsdatter Kruke , Mili Orucevic , Antonio Martini

Effective issue triaging is crucial for software development teams to improve software quality, and thus customer satisfaction. Validating issue reports manually can be time-consuming, hindering the overall efficiency of the triaging…

Software Engineering · Computer Science 2023-11-30 Ethem Utku Aktas , Ebru Cakmak , Mete Cihad Inan , Cemal Yilmaz

Communities on GitHub often use issue labels as a way of triaging issues by assigning them priority ratings based on how urgently they should be addressed. The labels used are determined by the repository contributors and not standardised…

Software Engineering · Computer Science 2024-05-20 James Caddy , Christoph Treude

GitHub is the most widely used platform for software maintenance in the open-source community. Developers report issues on GitHub from time to time while facing difficulties. Having labels on those issues can help developers easily address…

Software Engineering · Computer Science 2025-07-28 Amir Hossain Raaj , Fairuz Nawer Meem , Sadia Afrin Mim

Labeling issues with the skills required to complete them can help contributors to choose tasks in Open Source Software projects. However, manually labeling issues is time-consuming and error-prone, and current automated approaches are…

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