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This study explores the dynamics of trust in artificial intelligence (AI) agents, particularly large language models (LLMs), by introducing the concept of "deferred trust", a cognitive mechanism where distrust in human agents redirects…
We examined the effects of predictive AI deployment on the immediate performance and learning of medical novices. In two pre-registered field experiments, we varied whether AI input was provided during the training or practice of lung…
Machine learning (ML) models are increasingly being used in application domains that often involve working together with human experts. In this context, it can be advantageous to defer certain instances to a single human expert when they…
AI is redefining how humans interact with technology, leading to a synergetic collaboration between the two. Nevertheless, the effects of human cognition on this collaboration remain unclear. This study investigates the implications of two…
AI systems that model and interact with users can update their models over time to reflect new information and changes in the environment. Although these updates may improve the overall performance of the AI system, they may actually hurt…
While we would like agents that can coordinate with humans, current algorithms such as self-play and population-based training create agents that can coordinate with themselves. Agents that assume their partner to be optimal or similar to…
To achieve optimal human-system integration in the context of user-AI interaction it is important that users develop a valid representation of how AI works. In most of the everyday interaction with technical systems users construct mental…
For effective collaboration between humans and intelligent agents that employ machine learning for decision-making, humans must understand what agents can and cannot do to avoid over/under-reliance. A solution to this problem is adjusting…
Evaluating the efficiency of human-AI interactions is challenging, including subjective and objective quality aspects. With the focus on the human experience of the explanations, evaluations of explanation methods have become mostly…
There has been much recent interest in evaluating large language models for uncertainty calibration to facilitate model control and modulate user trust. Inference time uncertainty, which may provide a real-time signal to the model or…
. It is typically assumed that for the successful use of machine learning algorithms, these algorithms should have a higher accuracy than a human expert. Moreover, if the average accuracy of ML algorithms is lower than that of a human…
From its inception, AI has had a rather ambivalent relationship to humans---swinging between their augmentation and replacement. Now, as AI technologies enter our everyday lives at an ever increasing pace, there is a greater need for AI…
Teaching unbiased decision-making is crucial for addressing biased decision-making in daily life. Although both raising awareness of personal biases and providing guidance on unbiased decision-making are essential, the latter topics remains…
Despite impressive performance in many benchmark datasets, AI models can still make mistakes, especially among out-of-distribution examples. It remains an open question how such imperfect models can be used effectively in collaboration with…
The current literature on AI-advised decision making -- involving explainable AI systems advising human decision makers -- presents a series of inconclusive and confounding results. To synthesize these findings, we propose a simple theory…
Humans are the final decision makers in critical tasks that involve ethical and legal concerns, ranging from recidivism prediction, to medical diagnosis, to fighting against fake news. Although machine learning models can sometimes achieve…
Data-driven artificial intelligence models fed with published scientific findings have been used to create powerful prediction engines for scientific and technological advance, such as the discovery of novel materials with desired…
Human-AI collaboration is increasingly relevant in consequential areas where AI recommendations support human discretion. However, human-AI teams' effectiveness, capability, and fairness highly depend on human perceptions of AI. Positive…
With the availability of large databases and recent improvements in deep learning methodology, the performance of AI systems is reaching or even exceeding the human level on an increasing number of complex tasks. Impressive examples of this…
Trust calibration is necessary to ensure appropriate user acceptance in advanced automation technologies. A significant challenge to achieve trust calibration is to quantitatively estimate human trust in real-time. Although multiple trust…