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In human-AI decision making, designing AI that complements human expertise has been a natural strategy to enhance human-AI collaboration, yet it often comes at the cost of decreased AI performance in areas of human strengths. This can…
Amazon Web Services (AWS) is a comprehensive and broadly adopted cloud provider, offering over 200 fully featured services, including compute, database, storage, networking and content delivery, machine learning, Internet of Things and many…
AI systems are being deployed to support human decision making in high-stakes domains. In many cases, the human and AI form a team, in which the human makes decisions after reviewing the AI's inferences. A successful partnership requires…
Keylogger detection involves monitoring for unusual system behaviors such as delays between typing and character display, analyzing network traffic patterns for data exfiltration. In this study, we provide a comprehensive analysis for…
This study investigates how individuals' perceptions of artificial intelligence (AI) limitations influence organizational readiness for AI adoption. Through semi-structured interviews with seven AI implementation experts, analyzed using the…
The semantics of HPC storage systems are defined by the consistency models to which they abide. Storage consistency models have been less studied than their counterparts in memory systems, with the exception of the POSIX standard and its…
With the availability of large databases and recent improvements in deep learning methodology, the performance of AI systems is reaching or even exceeding the human level on an increasing number of complex tasks. Impressive examples of this…
Information Technology has become a critical component in various industries, leading to an increased focus on software maintenance and monitoring. With the complexities of modern software systems, traditional maintenance approaches have…
Trust biases how users rely on AI recommendations in AI-assisted decision-making tasks, with low and high levels of trust resulting in increased under- and over-reliance, respectively. We propose that AI assistants should adapt their…
Most existing point cloud based 3D object detectors focus on the tasks of classification and box regression. However, another bottleneck in this area is achieving an accurate detection confidence for the Non-Maximum Suppression (NMS)…
Artificial intelligence tools are increasingly embedded in everyday work, yet employees' uptake varies widely even within the same organization. Drawing on sociotechnical and work design perspectives, this research examines whether…
Imitation learning considerably simplifies policy synthesis compared to alternative approaches by exploiting access to expert demonstrations. For such imitation policies, errors away from the training samples are particularly critical. Even…
This work addresses challenges in evaluating adaptive artificial intelligence (AI) models for medical devices, where iterative updates to both models and evaluation datasets complicate performance assessment. We introduce a novel approach…
AI products often route requests through version aliases, service tiers, tool choices, regional endpoints, fallback rules, or safety handling before responding. These routing steps are documented product surfaces in several widely used AI…
The increasing complexity and usage of cloud systems have made it challenging for service providers to ensure reliability. This paper highlights two main challenges, namely internal and external factors, that affect the reliability of cloud…
As AI systems become increasingly capable and ubiquitous, ensuring the safety of these systems is critical. However, existing safety tools often target different aspects of model safety and cannot provide full assurance in isolation,…
This contribution explores how the integration of Artificial Intelligence (AI) into organizational practices can be effectively framed through a socio-technical perspective to comply with the requirements of Human-centered AI (HCAI).…
Understanding the internal mechanisms of GPT-style transformers, particularly their capacity to perform in-context learning (ICL), is critical for advancing AI alignment and interpretability. In-context learning allows transformers to…
We outline a comprehensive framework for artificial intelligence (AI) Application Operations (AIAppOps), based on real-world experiences from diverse organizations. Data-driven projects pose additional challenges to organizations due to…
Anomaly detection systems aim to detect and report attacks or unexpected behavior in networked systems. Previous work has shown that anomalies have an impact on system performance, and that performance signatures can be effectively used for…