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Artificial Intelligence for IT Operations (AIOps) describes the process of maintaining and operating large IT systems using diverse AI-enabled methods and tools for, e.g., anomaly detection and root cause analysis, to support the…

Artificial Intelligence · Computer Science 2022-07-08 Jasmin Bogatinovski , Gjorgji Madjarov , Sasho Nedelkoski , Jorge Cardoso , Odej Kao

Companies dealing with Artificial Intelligence (AI) models in Autonomous Systems (AS) face several problems, such as users' lack of trust in adverse or unknown conditions, gaps between software engineering and AI model development, and…

Software Engineering · Computer Science 2021-04-26 Silverio Martínez-Fernández , Xavier Franch , Andreas Jedlitschka , Marc Oriol , Adam Trendowicz

Anomaly detection techniques are essential in automating the monitoring of IT systems and operations. These techniques imply that machine learning algorithms are trained on operational data corresponding to a specific period of time and…

Machine Learning · Computer Science 2024-04-12 Lorena Poenaru-Olaru , Natalia Karpova , Luis Cruz , Jan Rellermeyer , Arie van Deursen

Deep neural networks for medical image classification often fail to generalize consistently in clinical practice due to violations of the i.i.d. assumption and opaque decision-making. This paper examines interpretability in deep neural…

Computer Vision and Pattern Recognition · Computer Science 2025-04-09 Mohammad Hossein Najafi , Mohammad Morsali , Mohammadreza Pashanejad , Saman Soleimani Roudi , Mohammad Norouzi , Saeed Bagheri Shouraki

Internet-based services have seen remarkable success, generating vast amounts of monitored key performance indicators (KPIs) as univariate or multivariate time series. Monitoring and analyzing these time series are crucial for researchers,…

Machine Learning · Computer Science 2023-08-02 Zhenyu Zhong , Qiliang Fan , Jiacheng Zhang , Minghua Ma , Shenglin Zhang , Yongqian Sun , Qingwei Lin , Yuzhi Zhang , Dan Pei

The integration of Artificial Intelligence (AI) into IT Operations Management (ITOM), commonly referred to as AIOps, offers substantial potential for automating workflows, enhancing efficiency, and supporting informed decision-making.…

Software Engineering · Computer Science 2025-01-24 Arthur Vitui , Tse-Hsun Chen

As large language models (LLMs) grow increasingly sophisticated and pervasive, their application to various Artificial Intelligence for IT Operations (AIOps) tasks has garnered significant attention. However, a comprehensive understanding…

Software Engineering · Computer Science 2025-07-18 Lingzhe Zhang , Tong Jia , Mengxi Jia , Yifan Wu , Aiwei Liu , Yong Yang , Zhonghai Wu , Xuming Hu , Philip S. Yu , Ying Li

Deep neural network predictions are notoriously difficult to interpret. Feature attribution methods aim to explain these predictions by identifying the contribution of each input feature. Faithfulness, often evaluated using the area over…

Machine Learning · Computer Science 2025-05-26 Joakim Edin , Andreas Geert Motzfeldt , Casper L. Christensen , Tuukka Ruotsalo , Lars Maaløe , Maria Maistro

Due to the continuous change in operational data, AIOps solutions suffer from performance degradation over time. Although periodic retraining is the state-of-the-art technique to preserve the failure prediction AIOps models' performance…

Software Engineering · Computer Science 2024-01-26 Lorena Poenaru-Olaru , Luis Cruz , Jan Rellermeyer , Arie van Deursen

Understanding AI systems' inner workings is critical for ensuring value alignment and safety. This review explores mechanistic interpretability: reverse engineering the computational mechanisms and representations learned by neural networks…

Artificial Intelligence · Computer Science 2024-08-27 Leonard Bereska , Efstratios Gavves

This study proposes an anomaly detection method based on the Transformer architecture with integrated multiscale feature perception, aiming to address the limitations of temporal modeling and scale-aware feature representation in cloud…

Machine Learning · Computer Science 2025-08-26 Lian Lian , Yilin Li , Song Han , Renzi Meng , Sibo Wang , Ming Wang

Deep learning classifiers are assisting humans in making decisions and hence the user's trust in these models is of paramount importance. Trust is often a function of constant behavior. From an AI model perspective it means given the same…

The accelerated adoption of AI-based software demands precise development guidelines to guarantee reliability, scalability, and ethical compliance. MLOps (Machine Learning and Operations) guidelines have emerged as the principal reference…

Software Engineering · Computer Science 2024-08-05 Sergio Moreschi , David Hästbacka , Andrea Janes , Valentina Lenarduzzi , Davide Taibi

The rapid development of Artificial Intelligence (AI) requires developers and designers of AI systems to focus on the collaboration between humans and machines. AI explanations of system behavior and reasoning are vital for effective…

Human-Computer Interaction · Computer Science 2022-10-11 Ruben S. Verhagen , Siddharth Mehrotra , Mark A. Neerincx , Catholijn M. Jonker , Myrthe L. Tielman

The increasing deployment of low-cost industrial IoT (IIoT) sensor platforms on industrial assets enables great opportunities for anomaly classification in industrial plants. The performance of such a classification model depends highly on…

Machine Learning · Computer Science 2021-10-08 Jana Kemnitz , Thomas Bierweiler , Herbert Grieb , Stefan von Dosky , Daniel Schall

AI for IT Operations (AIOps) is transforming how organizations manage complex software systems by automating anomaly detection, incident diagnosis, and remediation. Modern AIOps solutions increasingly rely on autonomous LLM-based agents to…

Cryptography and Security · Computer Science 2025-08-28 Dario Pasquini , Evgenios M. Kornaropoulos , Giuseppe Ateniese , Omer Akgul , Athanasios Theocharis , Petros Efstathopoulos

Deployment, operation and maintenance of large IT systems becomes increasingly complex and puts human experts under extreme stress when problems occur. Therefore, utilization of machine learning (ML) and artificial intelligence (AI) is…

Machine Learning · Computer Science 2021-07-30 Dominik Scheinert , Alexander Acker

Interpretable machine learning models offer understandable reasoning behind their decision-making process, though they may not always match the performance of their black-box counterparts. This trade-off between interpretability and model…

Artificial Intelligence · Computer Science 2025-03-12 Pranjal Atrey , Michael P. Brundage , Min Wu , Sanghamitra Dutta

Organizational efforts to utilize and operationalize artificial intelligence (AI) are often accompanied by substantial challenges, including scalability, maintenance, and coordination across teams. In response, the concept of Machine…

Software Engineering · Computer Science 2025-10-14 Stefan Pasch

The increasing prevalence of Artificial Intelligence (AI) in safety-critical contexts such as air-traffic control leads to systems that are practical and efficient, and to some extent explainable to humans to be trusted and accepted. The…

Computers and Society · Computer Science 2023-06-28 Sabine Theis , Sophie Jentzsch , Fotini Deligiannaki , Charles Berro , Arne Peter Raulf , Carmen Bruder