Related papers: Voice-Based Conversational Agents for self-reporti…
Virtual Mental Health Assistants (VMHAs) are seeing continual advancements to support the overburdened global healthcare system that gets 60 million primary care visits, and 6 million Emergency Room (ER) visits annually. These systems are…
Autonomous agents capable of planning, reasoning, and executing actions on the web offer a promising avenue for automating computer tasks. However, the majority of existing benchmarks primarily focus on text-based agents, neglecting many…
We present the design of an online social skills development interface for teenagers with autism spectrum disorder (ASD). The interface is intended to enable private conversation practice anywhere, anytime using a web-browser. Users…
Intelligent agents have great potential as facilitators of group conversation among older adults. However, little is known about how to design agents for this purpose and user group, especially in terms of agent embodiment. To this end, we…
Information workers increasingly struggle with productivity challenges in modern workplaces, facing difficulties in managing time and effectively utilizing workplace analytics data for behavioral improvement. Despite the availability of…
Conversational agents have a potential in improving student mental wellbeing while assisting them in self-disclosure activities such as journalling. Their embodiment might have an effect on what students disclose, and how they disclose…
In this study, we introduce the Conversation Progress Guide (CPG), a system designed for text-based conversational AI interactions that provides a visual interface to represent progress. Users often encounter failures when interacting with…
Conversational agents (CAs) are revolutionizing human-computer interaction by evolving from text-based chatbots to empathetic digital humans (DHs) capable of rich emotional expressions. This paper explores the integration of neural and…
In recent years, online shopping has grown rapidly, especially during the COVID-19 period. However, it still lacks elements typical of physical stores, such as empathic support and personalised advice from a sales assistant. This study…
Automatic dialog systems have become a mainstream part of online customer service. Many such systems are built, maintained, and improved by customer service specialists, rather than dialog systems engineers and computer programmers. As…
In this study, we propose a solution based on a multi-agent LLM architecture and a voice user interface (VUI) designed to update the knowledge base of a digital assistant. Its usability is evaluated in comparison to a more traditional…
For an interactive agent, such as task-oriented spoken dialog systems or chatbots, measuring and adapting to Customer Satisfaction (CSAT) is critical in order to understand user perception of an agent's behavior and increase user engagement…
Conversational agents (CAs) represent an emerging research field in health information systems, where there are great potentials in empowering patients with timely information and natural language interfaces. Nevertheless, there have been…
Voice has become an increasingly popular User Interaction (UI) channel, mainly contributing to the ongoing trend of wearables, smart vehicles, and home automation systems. Voice assistants such as Siri, Google Now and Cortana, have become…
Despite significant improvements in automatic speech recognition and spoken language understanding - human interaction with Virtual Personal Assistants (VPAs) through speech remains irregular and sporadic. According to recent studies,…
Conversational agents have been showing lots of opportunities in healthcare by taking over a lot of tasks that used to be done by a human. One of the major functions of conversational healthcare agent is intervening users' daily behaviors.…
In the rapidly advancing research fields such as AI, managing and staying abreast of the latest scientific literature has become a significant challenge for researchers. Although previous efforts have leveraged AI to assist with literature…
Online, people often recount their experiences turning to conversational AI agents (e.g., ChatGPT, Claude, Copilot) for mental health support -- going so far as to replace their therapists. These anecdotes suggest that AI agents have great…
The increasing deployment of autonomous AI agents on the web is hampered by a fundamental misalignment: agents must infer affordances from human-oriented user interfaces, leading to brittle, inefficient, and insecure interactions. To…
The demand for conversational agents that provide mental health care is consistently increasing. In this work, we develop a psychological counseling agent, referred to as CoCoA, that applies Cognitive Behavioral Therapy (CBT) techniques to…