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This study critically examines the commonly held assumption that explicability in artificial intelligence (AI) systems inherently boosts user trust. Utilizing a meta-analytical approach, we conducted a comprehensive examination of the…

Artificial Intelligence · Computer Science 2025-04-18 Zahra Atf , Peter R. Lewis

AI systems have seen significant adoption in various domains. At the same time, further adoption in some domains is hindered by inability to fully trust an AI system that it will not harm a human. Besides the concerns for fairness, privacy,…

Artificial Intelligence · Computer Science 2021-08-04 Amit Sheth , Manas Gaur , Kaushik Roy , Keyur Faldu

Explainable Artificial Intelligence (XAI) techniques are frequently required by users in many AI systems with the goal of understanding complex models, their associated predictions, and gaining trust. While suitable for some specific tasks…

Human-Computer Interaction · Computer Science 2023-03-22 Savio Rozario , George Čevora

We present an overview of the literature on trust in AI and AI trustworthiness and argue for the need to distinguish these concepts more clearly and to gather more empirically evidence on what contributes to people s trusting behaviours. We…

Artificial Intelligence · Computer Science 2023-09-20 Andreas Duenser , David M. Douglas

In recent years, Artificial Intelligence technology has excelled in various applications across all domains and fields. However, the various algorithms in neural networks make it difficult to understand the reasons behind decisions. For…

Artificial Intelligence · Computer Science 2025-05-13 Bowen Long , Enjie Liu , Renxi Qiu , Yanqing Duan

How much are we to trust a decision made by an AI algorithm? Trusting an algorithm without cause may lead to abuse, and mistrusting it may similarly lead to disuse. Trust in an AI is only desirable if it is warranted; thus, calibrating…

Human-Computer Interaction · Computer Science 2023-03-27 Neil Natarajan , Reuben Binns , Jun Zhao , Nigel Shadbolt

Artificial intelligence (AI) has huge potential to improve the health and well-being of people, but adoption in clinical practice is still limited. Lack of transparency is identified as one of the main barriers to implementation, as…

Artificial Intelligence · Computer Science 2021-01-06 Aniek F. Markus , Jan A. Kors , Peter R. Rijnbeek

In human-AI interactions, explanation is widely seen as necessary for enabling trust in AI systems. We argue that trust, however, may be a pre-requisite because explanation is sometimes impossible. We derive this result from a formalization…

Artificial Intelligence · Computer Science 2025-03-03 Nghi Truong , Phanish Puranam , Ilia Testlin

The increasing prevalence of Artificial Intelligence (AI) in safety-critical contexts such as air-traffic control leads to systems that are practical and efficient, and to some extent explainable to humans to be trusted and accepted. The…

Computers and Society · Computer Science 2023-06-28 Sabine Theis , Sophie Jentzsch , Fotini Deligiannaki , Charles Berro , Arne Peter Raulf , Carmen Bruder

Artificial Intelligence (AI) provides many opportunities to improve private and public life. Discovering patterns and structures in large troves of data in an automated manner is a core component of data science, and currently drives…

Artificial Intelligence · Computer Science 2019-10-11 Vaishak Belle

Recent advancements in AI applications to healthcare have shown incredible promise in surpassing human performance in diagnosis and disease prognosis. With the increasing complexity of AI models, however, concerns regarding their opacity,…

Machine Learning · Computer Science 2023-08-17 Munib Mesinovic , Peter Watkinson , Tingting Zhu

As artificial intelligence systems increasingly inform high-stakes decisions across sectors, transparency has become foundational to responsible and trustworthy AI implementation. Leveraging our role as a leading institute in advancing AI…

Machine Learning · Computer Science 2025-08-01 Dhanesh Ramachandram , Himanshu Joshi , Judy Zhu , Dhari Gandhi , Lucas Hartman , Ananya Raval

Artificial Intelligence (AI) increasingly shows its potential to outperform predicate logic algorithms and human control alike. In automatically deriving a system model, AI algorithms learn relations in data that are not detectable for…

Artificial Intelligence · Computer Science 2022-10-12 Simon Daniel Duque Anton , Daniel Schneider , Hans Dieter Schotten

Since Artificial Intelligence (AI) software uses techniques like deep lookahead search and stochastic optimization of huge neural networks to fit mammoth datasets, it often results in complex behavior that is difficult for people to…

Artificial Intelligence · Computer Science 2018-10-16 Daniel S. Weld , Gagan Bansal

This study explores the integration of contextual explanations into AI-powered loan decision systems to enhance trust and usability. While traditional AI systems rely heavily on algorithmic transparency and technical accuracy, they often…

Human-Computer Interaction · Computer Science 2025-10-07 Allen Daniel Sunny

This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…

Computers and Society · Computer Science 2024-10-04 Tara DeZao

A current concern in the field of Artificial Intelligence (AI) is to ensure the trustworthiness of AI systems. The development of explainability methods is one prominent way to address this, which has often resulted in the assumption that…

Human-Computer Interaction · Computer Science 2023-12-05 Roel Visser , Tobias M. Peters , Ingrid Scharlau , Barbara Hammer

There is general consensus that it is important for artificial intelligence (AI) and machine learning systems to be explainable and/or interpretable. However, there is no general consensus over what is meant by 'explainable' and…

Artificial Intelligence · Computer Science 2018-10-02 Alun Preece , Dan Harborne , Dave Braines , Richard Tomsett , Supriyo Chakraborty

With the availability of large datasets and ever-increasing computing power, there has been a growing use of data-driven artificial intelligence systems, which have shown their potential for successful application in diverse areas. However,…

Cryptography and Security · Computer Science 2021-08-05 Jose N. Paredes , Juan Carlos L. Teze , Gerardo I. Simari , Maria Vanina Martinez

The problem of human trust in artificial intelligence is one of the most fundamental problems in applied machine learning. Our processes for evaluating AI trustworthiness have substantial ramifications for ML's impact on science, health,…

Machine Learning · Computer Science 2022-02-14 Max W. Shen
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