Related papers: Chatbot Based Solution for Supporting Software Inc…
Business processes are commonly represented by modelling languages, such as Event-driven Process Chain (EPC), Yet Another Workflow Language (YAWL), and the most popular standard notation for modelling business processes, the Business…
Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…
Chai empowers users to create and interact with customized chatbots, offering unique and engaging experiences. Despite the exciting prospects, the work recognizes the inherent challenges of a commitment to modern safety standards.…
Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…
Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and…
ChatGPT is a state-of-the-art (SOTA) chatbot. Although it has potential to support English as a foreign language (EFL) students' writing, to effectively collaborate with it, a student must learn to engineer prompts, that is, the skill of…
In large-scale projects operated in regulated environments, standard development processes are employed to meet strict compliance demands. Since such processes are usually complex, providing process users with access to their required…
Following the rapid progress in natural language processing (NLP) models, language models are applied to increasingly more complex interactive tasks such as negotiations and conversation moderations. Having human evaluators directly…
When a software bug is reported, developers engage in a discussion to collaboratively resolve it. While the solution is likely formulated within the discussion, it is often buried in a large amount of text, making it difficult to comprehend…
Mental health concerns are rising globally, prompting increased reliance on technology to address the demand-supply gap in mental health services. In particular, mental health chatbots are emerging as a promising solution, but these remain…
Effective shift transitions are crucial for cybersecurity incident response teams, yet there is limited guidance on managing these handovers. This exploratory study aimed to develop guidelines for such transitions through the analysis of…
As generative AI ('GenAI') continues to evolve, educators face the challenge of preparing students for a future where AI-assisted work is integral to professional success. This paper introduces ChatISA, an in-house, multi-model AI chatbot…
Users use Issue Tracking Systems to keep track and manage issue reports in their repositories. An issue is a rich source of software information that contains different reports including a problem, a request for new features, or merely a…
Business process automation is a booming multi-billion-dollar industry that promises to remove menial tasks from workers' plates -- through the introduction of autonomous agents -- and free up their time and brain power for more creative…
Large language models such as ChatGPT have the potential to revolutionize the construction industry by automating repetitive and time-consuming tasks. This paper presents a study in which ChatGPT was used to generate a construction schedule…
People can generate high-quality ideas by building on each other's ideas. By enabling individuals to contribute their ideas at their own comfortable time and method (i.e., asynchronous ideation), they can deeply engage in ideation and…
Cross-platform development solutions can help to make software available on different devices and platforms. But these are normally restricted to preconfigured platforms and consider that each individual solution is equal or similar to each…
Evaluating and understanding the inappropriateness of chatbot behaviors can be challenging, particularly for chatbot designers without technical backgrounds. To democratize the debugging process of chatbot misbehaviors for non-technical…
Building of tools--from simple prototypes to industrial-strength applications--is a pervasive activity in academic research. When proposing a new technique for software maintenance, effective tool support is typically required to…
Most chatbot literature that focuses on improving the fluency and coherence of a chatbot, is dedicated to making chatbots more human-like. However, very little work delves into what really separates humans from chatbots -- humans…