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Social robots are increasingly being explored as tools to support emotional wellbeing, particularly in non-clinical settings. Drawing on a range of empirical studies and practical deployments, this paper outlines six key insights that…
Robots are often so complex that one person may not know all the ins and outs of the system. Inheriting software and hardware infrastructure with limited documentation and/or practical robot experience presents a costly challenge for an…
Robots are increasingly entering the daily lives of families, yet their successful integration into domestic life remains a challenge. We explore family routines as a critical entry point for understanding how robots might find a…
Human-Robot Interaction, in which a robot with some level of autonomy interacts with a human to achieve a specific goal has seen much recent progress. With the introduction of autonomous robots and the possibility of widespread use of those…
This paper reports a case study on the User Experience (UX)of an industrial robotic prototype in the context of human-robot cooperation in an automotive assembly line. The goal was to find out what kinds of suggestions the assembly line…
User-generated reviews serve as crucial references in shopper's decision-making process. Moreover, they improve product sales and validate the reputation of the website as a whole. Thus, it becomes important to design reviews ranking…
The robot learning community has made great strides in recent years, proposing new architectures and showcasing impressive new capabilities; however, the dominant metric used in the literature, especially for physical experiments, is…
For service mobile robots to be most effective, it must be possible for non-experts and even end-users to program them to do new tasks. Regardless of the programming method (e.g., by demonstration or traditional programming), robot task…
Specifying reward functions for robots that operate in environments without a natural reward signal can be challenging, and incorrectly specified rewards can incentivise degenerate or dangerous behavior. A promising alternative to manually…
Collaborative robots (cobots) are a core technology of Industry 4.0. Industry 4.0 uses cyber-physical systems, IoT and smart automation to improve efficiency and data-driven decision-making. Cobots, as cyber-physical systems, enable the…
As social robots become more common, many have adopted cute aesthetics aiming to enhance user comfort and acceptance. However, the effect of this aesthetic choice on human feedback in reinforcement learning scenarios remains unclear.…
Recent advances in artificial intelligence (AI) and robotics have drawn attention to the need for AI systems and robots to be understandable to human users. The explainable AI (XAI) and explainable robots literature aims to enhance human…
As service robots become more and more capable of performing useful tasks for us, there is a growing need to teach robots how we expect them to carry out these tasks. However, different users typically have their own preferences, for…
This paper presents a qualitative analysis of participants' perceptions of a robotic coach conducting Positive Psychology exercises, providing insights for the future design of robotic coaches. Participants (n = 20) took part in a…
Trust plays a central role in human--robot collaboration, yet its formation is rarely examined under the constraints of fully autonomous interaction. This pilot study investigated how interaction policy influences trust during in-person…
Despite the rising interest in chatbots, deployment has been slow in the retail sector. In the absence of comparative cross sector research on the user acceptance of chatbots in retail, we present a model and a research framework that…
Robots operating in unstructured human environments inevitably encounter failures, especially in robot caregiving scenarios. While humans can often help robots recover, excessive or poorly targeted queries impose unnecessary cognitive and…
The profound impact of online reviews on consumer decision-making has made it crucial for businesses to manage negative reviews. Recent advancements in artificial intelligence (AI) technology have offered businesses novel and effective ways…
Social robots are increasingly recognized as valuable supporters in the field of well-being coaching. They can function as independent coaches or provide support alongside human coaches, and healthcare professionals. In coaching…
This paper addresses the problem of automatically detecting and quantifying performance degradation in remote mobile robots during task execution. A robot may encounter a variety of uncertainties and adversities during task execution, which…