Related papers: Cognitive Computing to Optimize IT Services
Commercial establishments like restaurants, service centres and retailers have several sources of customer feedback about products and services, most of which need not be as structured as rated reviews provided by services like Yelp, or…
Autonomous editorial systems represent an emerging class of computational frameworks that transform how large volumes of information are ingested, organized, and analyzed. This work presents a structured, continuously operating editorial…
During interactions with human consultants, people are used to providing partial and/or inaccurate information, and still be understood and assisted. We attempt to emulate this capability of human consultants; in computer consultation…
Driven by the rapid ascent of artificial intelligence (AI), organizations are at the epicenter of a seismic shift, facing a crucial question: How can AI be successfully integrated into existing operations? To help answer it, manage…
Since internet technologies have advanced, one of the primary factors in company development is customer happiness. Online platforms have become prominent places for sharing reviews. Twitter is one of these platforms where customers…
Understanding the fundamentals of human reasoning is central to the development of any system built to closely interact with humans. Cognitive science pursues the goal of modeling human-like intelligence from a theory-driven perspective…
In this paper, we present an algorithm for automatically building expertise evidence for finding experts within an organization by combining structured corporate information with different content. We also describe our test data collection…
The amount of scientific papers published every day is daunting and constantly increasing. Keeping up with literature represents a challenge. If one wants to start exploring new topics it is hard to have a big picture without reading lots…
People have the ability to make sensible assumptions about other people's emotional states by being sympathetic, and because of our common sense of knowledge and the ability to think visually. Over the years, much research has been done on…
The challenge of managing unstructured data represents perhaps the largest data management opportunity for our community since managing relational data. And yet we are risking letting this opportunity go by, ceding the playing field to…
In Natural Language (NL) applications, there is often a mismatch between what the NL interface is capable of interpreting and what a lay user knows how to express. This work describes a novel natural language interface that reduces this…
Some complex problems, such as image tagging and natural language processing, are very challenging for computers, where even state-of-the-art technology is yet able to provide satisfactory accuracy. Therefore, rather than relying solely on…
E-commerce platforms generate vast volumes of user feedback, such as star ratings, written reviews, and comments. However, most recommendation engines rely primarily on numerical scores, often overlooking the nuanced opinions embedded in…
Modern DevOps practices have accelerated software delivery through automation, CI/CD pipelines, and observability tooling,but these approaches struggle to keep pace with the scale and dynamism of cloud-native systems. As telemetry volume…
In the era of clinical information explosion, a good strategy for clinical text summarization is helpful to improve the clinical workflow. The ideal summarization strategy can preserve important information in the informative but less…
Objectives: This study aims to systematically review the literature on the computational processing of the language of pain, or pain narratives, whether generated by patients or physicians, identifying current trends and challenges.…
Current research in lifelog data has not paid enough attention to analysis of cognitive activities in comparison to physical activities. We argue that as we look into the future, wearable devices are going to be cheaper and more prevalent…
Voice-enabled interactions provide more human-like experiences in many popular IoT systems. Cloud-based speech analysis services extract useful information from voice input using speech recognition techniques. The voice signal is a rich…
The amount of data for processing and categorization grows at an ever increasing rate. At the same time the demand for collaboration and transparency in organizations, government and businesses, drives the release of data from internal…
Successful management of emotional stimuli is a pivotal issue concerning Affective Computing (AC) and the related research. As a subfield of Artificial Intelligence, AC is concerned not only with the design of computer systems and the…