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Intent detection is a crucial component of modern conversational systems, since accurately identifying user intent at the beginning of a conversation is essential for generating effective responses. Recent efforts have focused on studying…

Computation and Language · Computer Science 2025-09-09 Liang Zhang , Yuan Li , Shijie Zhang , Zheng Zhang , Xitong Li

Dialogue bots have been widely applied in customer service scenarios to provide timely and user-friendly experience. These bots must classify the appropriate domain of a dialogue, understand the intent of users, and generate proper…

Computation and Language · Computer Science 2022-09-01 Keqing He , Jingang Wang , Chaobo Sun , Wei Wu

Most current recommender systems primarily focus on what to recommend, assuming users always require personalized recommendations. However, with the widely spread of ChatGPT and other chatbots, a more crucial problem in the context of…

Information Retrieval · Computer Science 2024-04-09 Zhefan Wang , Weizhi Ma , Min Zhang

Educational chatbots come with a promise of interactive and personalized learning experiences, yet their development has been limited by the restricted free interaction capabilities of available platforms and the difficulty of encoding…

State of the art models in intent induction require annotated datasets. However, annotating dialogues is time-consuming, laborious and expensive. In this work, we propose a completely unsupervised framework for intent induction within a…

Computation and Language · Computer Science 2023-07-31 Rita Costa , Bruno Martins , Sérgio Viana , Luisa Coheur

Task-oriented dialog systems need to know when a query falls outside their range of supported intents, but current text classification corpora only define label sets that cover every example. We introduce a new dataset that includes queries…

The ability to infer the intentions of others, predict their goals, and deduce their plans are critical features for intelligent agents. For a long time, several approaches investigated the use of symbolic representations and inferences…

Machine Learning · Computer Science 2019-11-25 Thibault Duhamel , Mariane Maynard , Froduald Kabanza

This paper proposes an utterance-to-utterance interactive matching network (U2U-IMN) for multi-turn response selection in retrieval-based chatbots. Different from previous methods following context-to-response matching or…

Computation and Language · Computer Science 2019-11-19 Jia-Chen Gu , Zhen-Hua Ling , Quan Liu

The recent advances in transfer learning techniques and pre-training of large contextualized encoders foster innovation in real-life applications, including dialog assistants. Practical needs of intent recognition require effective data…

Computation and Language · Computer Science 2022-06-23 Dmitry Lamanov , Pavel Burnyshev , Ekaterina Artemova , Valentin Malykh , Andrey Bout , Irina Piontkovskaya

Intent Detection systems in the real world are exposed to complexities of imbalanced datasets containing varying perception of intent, unintended correlations and domain-specific aberrations. To facilitate benchmarking which can reflect…

Computation and Language · Computer Science 2021-03-25 Gaurav Arora , Chirag Jain , Manas Chaturvedi , Krupal Modi

Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…

Human-Computer Interaction · Computer Science 2023-09-15 Biplav Srivastava , Kausik Lakkaraju , Tarmo Koppel , Vignesh Narayanan , Ashish Kundu , Sachindra Joshi

Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of…

Artificial Intelligence · Computer Science 2024-08-07 Federico Castagna , Nadin Kokciyan , Isabel Sassoon , Simon Parsons , Elizabeth Sklar

The ability of human beings to precisely recog- nize others intents is a significant mental activity in reasoning about actions, such as, what other people are doing and what they will do next. Recent research has revealed that human…

Human-Computer Interaction · Computer Science 2018-03-13 Xiang Zhang

The number of robots deployed in our daily surroundings is ever-increasing. Even in the industrial set-up, the use of coworker robots is increasing rapidly. These cohabitant robots perform various tasks as instructed by co-located human…

Robotics · Computer Science 2020-09-01 Pradip Pramanick , Chayan Sarkar , Indrajit Bhattacharya

Electric automation systems offer convenience and efficiency in controlling electrical circuits and devices. Traditionally, these systems rely on predefined commands for control, limiting flexibility and adaptability. In this paper, we…

Machine Learning · Computer Science 2024-03-05 Lochan Basyal , Bijay Gaudel

Modern machine learning techniques in the natural language processing domain can be used to automatically generate scripts for goal-oriented dialogue systems. The current article presents a general framework for studying the automatic…

Artificial Intelligence · Computer Science 2024-10-28 Leonid Legashev , Alexander Shukhman , Vadim Badikov

A major focus of recent research in spoken language understanding (SLU) has been on the end-to-end approach where a single model can predict intents directly from speech inputs without intermediate transcripts. However, this approach…

Computation and Language · Computer Science 2021-06-15 Sujeong Cha , Wangrui Hou , Hyun Jung , My Phung , Michael Picheny , Hong-Kwang Kuo , Samuel Thomas , Edmilson Morais

In this work, we present the Chatbot Interaction with Artificial Intelligence (CI-AI) framework as an approach to the training of deep learning chatbots for task classification. The intelligent system augments human-sourced data via…

Computation and Language · Computer Science 2020-10-23 Jordan J. Bird , Anikó Ekárt , Diego R. Faria

Open intent detection, a crucial aspect of natural language understanding, involves the identification of previously unseen intents in user-generated text. Despite the progress made in this field, challenges persist in handling new…

Computation and Language · Computer Science 2023-08-28 Yihao Fang , Xianzhi Li , Stephen W. Thomas , Xiaodan Zhu

This paper focuses on wake on intent (WOI) techniques for platforms with limited compute and memory. Our approach of utterance-level intent classification is based on a sequence of keywords in the utterance instead of a single fixed key…

Audio and Speech Processing · Electrical Eng. & Systems 2020-09-18 Wenda Chen , Jonathan Huang , Mark Hasegawa-Johnson
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