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We present an automated evaluation method to measure fluidity in conversational dialogue systems. The method combines various state of the art Natural Language tools into a classifier, and human ratings on these dialogues to train an…

Computation and Language · Computer Science 2019-10-28 Keith Vella , Massimo Poesio , Michael Sigamani , Cihan Dogan , Aimore Dutra , Dimitrios Dimakopoulos , Alfredo Gemma , Ella Walters

Recent studies have used both automatic metrics and human evaluations to assess the simplification abilities of LLMs. However, the suitability of existing evaluation methodologies for LLMs remains in question. First, the suitability of…

Computation and Language · Computer Science 2025-07-15 Xuanxin Wu , Yuki Arase

Recent advances in deep learning have significantly enhanced generative AI capabilities across text, images, and audio. However, automatically evaluating the quality of these generated outputs presents ongoing challenges. Although numerous…

Computation and Language · Computer Science 2025-06-13 Tian Lan , Yang-Hao Zhou , Zi-Ao Ma , Fanshu Sun , Rui-Qing Sun , Junyu Luo , Rong-Cheng Tu , Heyan Huang , Chen Xu , Zhijing Wu , Xian-Ling Mao

Annotating large datasets can be challenging. However, crowd-sourcing is often expensive and can lack quality, especially for non-trivial tasks. We propose a method of using LLMs as few-shot learners for annotating data in a complex natural…

Recent advances in large language models have enabled the development of viable generative retrieval systems. Instead of a traditional document ranking, generative retrieval systems often directly return a grounded generated text as a…

Automatically evaluating text-based, non-task-oriented dialogue systems (i.e., `chatbots') remains an open problem. Previous approaches have suffered challenges ranging from poor correlation with human judgment to poor generalization and…

Computation and Language · Computer Science 2021-04-14 Ian Berlot-Attwell , Frank Rudzicz

While automatic performance metrics are crucial for machine learning of artificial human-like behaviour, the gold standard for evaluation remains human judgement. The subjective evaluation of artificial human-like behaviour in embodied…

Human-Computer Interaction · Computer Science 2021-08-16 Pieter Wolfert , Jeffrey M. Girard , Taras Kucherenko , Tony Belpaeme

Large language models (LLMs) are increasingly used as automated evaluators of AI systems, including in high-stakes applications. In this role, LLMs are used to generate judgments about the quality, appropriateness, or even safety of model…

Machine Learning · Computer Science 2026-05-19 Jane Paik Kim

One of the biggest challenges of end-to-end language generation from meaning representations in dialogue systems is making the outputs more natural and varied. Here we take a large corpus of 50K crowd-sourced utterances in the restaurant…

Computation and Language · Computer Science 2018-09-17 Juraj Juraska , Marilyn Walker

Pretrained language models often do not perform tasks in ways that are in line with our preferences, e.g., generating offensive text or factually incorrect summaries. Recent work approaches the above issue by learning from a simple form of…

Computation and Language · Computer Science 2022-11-18 Jérémy Scheurer , Jon Ander Campos , Jun Shern Chan , Angelica Chen , Kyunghyun Cho , Ethan Perez

Human and model-generated texts can be distinguished by examining the magnitude of likelihood in language. However, it is becoming increasingly difficult as language model's capabilities of generating human-like texts keep evolving. This…

Computation and Language · Computer Science 2024-10-10 Yang Xu , Yu Wang , Hao An , Zhichen Liu , Yongyuan Li

An important task for recommender system is to generate explanations according to a user's preferences. Most of the current methods for explainable recommendations use structured sentences to provide descriptions along with the…

Computation and Language · Computer Science 2017-07-07 Felipe Costa , Sixun Ouyang , Peter Dolog , Aonghus Lawlor

Evaluating AI systems that interact with humans requires understanding their behavior across diverse user populations, but collecting representative human data is often expensive or infeasible, particularly for novel technologies or…

Artificial Intelligence · Computer Science 2026-05-27 Davide Paglieri , Logan Cross , William A. Cunningham , Joel Z. Leibo , Alexander Sasha Vezhnevets

Human evaluation is the foundation upon which the evaluation of both summarization systems and automatic metrics rests. However, existing human evaluation studies for summarization either exhibit a low inter-annotator agreement or have…

Computation and Language · Computer Science 2023-06-07 Yixin Liu , Alexander R. Fabbri , Pengfei Liu , Yilun Zhao , Linyong Nan , Ruilin Han , Simeng Han , Shafiq Joty , Chien-Sheng Wu , Caiming Xiong , Dragomir Radev

The development lifecycle of generative AI systems requires continual evaluation, data acquisition, and annotation, which is costly in both resources and time. In practice, rapid iteration often makes it necessary to rely on synthetic…

Machine Learning · Computer Science 2025-06-10 Anastasios N. Angelopoulos , Jacob Eisenstein , Jonathan Berant , Alekh Agarwal , Adam Fisch

Machine learning (ML) has significantly advanced text classification by enabling automated understanding and categorization of complex, unstructured textual data. However, accurately capturing nuanced linguistic patterns and contextual…

Computation and Language · Computer Science 2025-06-30 Peiheng Gao , Chen Yang , Ning Sun , Ričardas Zitikis

We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a…

Computation and Language · Computer Science 2017-01-04 Chia-Wei Liu , Ryan Lowe , Iulian V. Serban , Michael Noseworthy , Laurent Charlin , Joelle Pineau

LLM agents are increasingly deployed to plan, retrieve, and write with tools, yet evaluation still leans on static benchmarks and small human studies. We present the Agent-Testing Agent (ATA), a meta-agent that combines static code…

Computation and Language · Computer Science 2025-08-26 Sameer Komoravolu , Khalil Mrini

Automated real-time evaluation of counselor-client interaction is important for ensuring quality counseling but the rules are difficult to articulate. Recent advancements in machine learning methods show the possibility of learning such…

Computation and Language · Computer Science 2022-03-08 Anqi Li , Jingsong Ma , Lizhi Ma , Pengfei Fang , Hongliang He , Zhenzhong Lan

Entity relationship classification remains a challenging task in information extraction, especially in scenarios with limited labeled data and complex relational structures. In this study, we conduct a comparative analysis of three distinct…

Computation and Language · Computer Science 2026-03-24 Maryam Berijanian , Kuldeep Singh , Amin Sehati