Related papers: Augmenting Customer Support with an NLP-based Rece…

The utilization of conversational AI systems by leveraging Retrieval Augmented Generation (RAG) techniques to solve customer problems has been on the rise with the rapid progress of Large Language Models (LLMs). However, the absence of a…

An important issue impacting healthcare is a lack of available experts. Machine learning (ML) models could resolve this by aiding in diagnosing patients. However, creating datasets large enough to train these models is expensive. We…

We present a virtual reality (VR) environment featuring conversational avatars powered by a locally-deployed LLM, integrated with automatic speech recognition (ASR), text-to-speech (TTS), and lip-syncing. Through a pilot study, we explored…

In this work, we present the Chatbot Interaction with Artificial Intelligence (CI-AI) framework as an approach to the training of deep learning chatbots for task classification. The intelligent system augments human-sourced data via…

We introduce an LSTM-based method for dynamically integrating several word-prediction experts to obtain a conditional language model which can be good simultaneously at several subtasks. We illustrate this general approach with an…

We propose a novel approach to enhancing the performance and efficiency of large language models (LLMs) by combining domain prompt routing with domain-specialized models. We introduce a system that utilizes a BERT-based router to direct…

Large-scale pre-trained language models have shown remarkable results in diverse NLP applications. Unfortunately, these performance gains have been accompanied by a significant increase in computation time and model size, stressing the need…

A chatbot is an intelligent software application that automates conversations and engages users in natural language through messaging platforms. Leveraging artificial intelligence (AI), chatbots serve various functions, including customer…

Deep learning approaches are superior in NLP due to their ability to extract informative features and patterns from languages. The two most successful neural architectures are LSTM and transformers, used in large pretrained language models…

Modeling human personality is important for several AI challenges, from the engineering of artificial psychotherapists to the design of persona bots. However, the field of computational personality analysis heavily relies on labeled data,…

This paper presents a comprehensive chatbot system designed to handle a wide range of audio-related queries by integrating multiple specialized audio processing models. The proposed system uses an intent classifier, trained on a diverse…

Goal-oriented conversational interfaces are designed to accomplish specific tasks and typically have interactions that tend to span multiple turns adhering to a pre-defined structure and a goal. However, conventional neural language models…

Given the increasingly prominent role NLP models (will) play in our lives, it is important for human expectations of model behavior to align with actual model behavior. Using Natural Language Inference (NLI) as a case study, we investigate…

Today's business ecosystem has become very competitive. Customer satisfaction has become a major focus for business growth. Business organizations are spending a lot of money and human resources on various strategies to understand and…

The inference of politically-charged information from text data is a popular research topic in Natural Language Processing (NLP) at both text- and author-level. In recent years, studies of this kind have been implemented with the aid of…

With the advent of off-the-shelf intelligent home products and broader internet adoption, researchers increasingly explore smart computing applications that provide easier access to health and wellness resources. AI-based systems like…

This study investigates the capacity of Large Language Models (LLMs) to infer the Big Five personality traits from free-form user interactions. The results demonstrate that a chatbot powered by GPT-4 can infer personality with moderate…

The ubiquitous nature of chatbots and their interaction with users generate an enormous amount of data. Can we improve chatbots using this data? A self-feeding chatbot improves itself by asking natural language feedback when a user is…

This study introduces an AI-based methodology that utilizes natural language processing (NLP) to detect burnout from textual data. The approach relies on a RuBERT model originally trained for sentiment analysis and subsequently fine-tuned…

Recent advancements in the NLP field showed that transfer learning helps with achieving state-of-the-art results for new tasks by tuning pre-trained models instead of starting from scratch. Transformers have made a significant improvement…