Related papers: Augmenting Customer Support with an NLP-based Rece…

The recent advancements in Large Language Models (LLMs), particularly conversational LLMs like ChatGPT, have prompted changes in a range of fields, including design. This study aims to examine the capabilities of ChatGPT in a human-centered…

In this paper, we introduce EmpBot: an end-to-end empathetic chatbot. Empathetic conversational agents should not only understand what is being discussed, but also acknowledge the implied feelings of the conversation partner and respond…

The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

We introduce our system developed for Dialogue Robot Competition 2023 (DRC2023). First, rule-based utterance selection and utterance generation using a large language model (LLM) are combined. We ensure the quality of system utterances…

While large language models (LLMs) excel at open-ended dialogue, effective psychotherapy requires structured progression and adherence to clinical protocols, making the design of psychotherapist chatbots challenging. We investigate how…

Interactive user interfaces have increasingly explored AI's role in enhancing communication efficiency and productivity in collaborative tasks. The emergence of Large Language Models (LLMs) such as ChatGPT has revolutionized conversational…

Building Agent Assistants that can help improve customer service support requires inputs from industry users and their customers, as well as knowledge about state-of-the-art Natural Language Processing (NLP) technology. We combine expertise…

Information extraction is an important task in NLP, enabling the automatic extraction of data for relational database filling. Historically, research and data was produced for English text, followed in subsequent years by datasets in…

Providing the best customer experience is one of the primary concerns for the firms that are based online. The advancement of machine learning is revolutionising the company's attitude towards the client through improving the service…

Effective communication in automated chat systems hinges on the ability to understand and respond to context. Traditional models often struggle with determining when additional context is necessary for generating appropriate responses. This…

Code-switching, or alternating between languages within a single conversation, presents challenges for multilingual language models on NLP tasks. This research investigates if pre-training Multilingual BERT (mBERT) on code-switched datasets…

Bargaining is often regarded as a logical arena rather than an art or a matter of intuition, yet Large Language Models (LLMs) still struggle to navigate it due to limited strategic depth and difficulty adapting to complex human factors.…

Text classification problem is a very broad field of study in the field of natural language processing. In short, the text classification problem is to determine which of the previously determined classes the given text belongs to.…

Large, pre-trained transformer-based language models such as BERT have drastically changed the Natural Language Processing (NLP) field. We present a survey of recent work that uses these large language models to solve NLP tasks via…

Recently, Natural Language Processing (NLP) has witnessed an impressive progress in many areas, due to the advent of novel, pretrained contextual representation models. In particular, Devlin et al. (2019) proposed a model, called BERT…

Customers' emotions play a vital role in the service industry. The better frontline personnel understand the customer, the better the service they can provide. As human emotions generate certain (unintentional) bodily reactions, such as…

Conversational agents are increasingly used to address emotional needs on top of information needs. One use case of increasing interest are counselling-style mental health and behaviour change interventions, with large language model…

Professionals in modern healthcare systems are increasingly burdened by documentation workloads. Documentation of the initial patient anamnesis is particularly relevant, forming the basis of successful further diagnostic measures. However,…

Recently, the development of pre-trained language models has brought natural language processing (NLP) tasks to the new state-of-the-art. In this paper we explore the efficiency of various pre-trained language models. We pre-train a list of…

Organizations increasingly depend on endpoint devices and corporate communication channels, yet they still face critical risks such as sensitive data leakage, suspicious user behavior, and the circulation of hateful or harmful language in…