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Medical dialogue systems (MDS) enhance patient-physician communication, improve healthcare accessibility, and reduce costs. However, acquiring suitable data to train these systems poses significant challenges. Privacy concerns prevent the…

Computation and Language · Computer Science 2024-08-13 Trisha Das , Dina Albassam , Jimeng Sun

It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in…

Computation and Language · Computer Science 2021-11-17 Harsh Sakhrani , Saloni Parekh , Shubham Mahajan

Clinical decision-making is inherently complex, often influenced by cognitive biases, incomplete information, and case ambiguity. Large Language Models (LLMs) have shown promise as tools for supporting clinical decision-making, yet their…

Machine Learning · Computer Science 2025-07-10 Burcu Sayin , Ipek Baris Schlicht , Ngoc Vo Hong , Sara Allievi , Jacopo Staiano , Pasquale Minervini , Andrea Passerini

Over the past few years, the use of the Internet for healthcare-related tasks has grown by leaps and bounds, posing a challenge in effectively managing and processing information to ensure its efficient utilization. During moments of…

Artificial Intelligence · Computer Science 2024-01-11 Abhisek Tiwari , Shreyangshu Bera , Sriparna Saha , Pushpak Bhattacharyya , Samrat Ghosh

In task-oriented dialogue (ToD), a user holds a conversation with an artificial agent to complete a concrete task. Although this technology represents one of the central objectives of AI and has been the focus of ever more intense research…

Computation and Language · Computer Science 2022-05-27 Evgeniia Razumovskaia , Goran Glavaš , Olga Majewska , Edoardo M. Ponti , Anna Korhonen , Ivan Vulić

One of the key goals of artificial intelligence (AI) is the development of a multimodal system that facilitates communication with the visual world (image and video) using a natural language query. Earlier works on medical question…

Computer Vision and Pattern Recognition · Computer Science 2024-12-17 Deepak Gupta , Dina Demner-Fushman

The collection of narrative spontaneous reports is an irreplaceable source for the prompt detection of suspected adverse drug reactions (ADRs): qualified domain experts manually revise a huge amount of narrative descriptions and then encode…

Computation and Language · Computer Science 2016-12-13 Carlo Combi , Margherita Zorzi , Gabriele Pozzani , Ugo Moretti

Generative medical AI now appears fluent and knowledgeable enough to resemble clinical intelligence, encouraging the belief that scaling will make it safe. But clinical reasoning is not text generation. It is a responsibility-bound process…

Artificial Intelligence · Computer Science 2026-02-02 Vaibhav Ram S. V. N. S , Swetanshu Agrawal , Samudra Banerjee , Abdul Muhsin

Previous research on multi-party dialogue generation has predominantly leveraged structural information inherent in dialogues to directly inform the generation process. However, the prevalence of colloquial expressions and incomplete…

Computation and Language · Computer Science 2026-04-14 Zhiyu Cao , Peifeng Li , Qiaoming Zhu

Empathetic dialogue is a human-like behavior that requires the perception of both affective factors (e.g., emotion status) and cognitive factors (e.g., cause of the emotion). Besides concerning emotion status in early work, the latest…

Computation and Language · Computer Science 2023-02-24 Yushan Qian , Bo Wang , Ting-En Lin , Yinhe Zheng , Ying Zhu , Dongming Zhao , Yuexian Hou , Yuchuan Wu , Yongbin Li

Empathy, which is widely used in psychological counselling, is a key trait of everyday human conversations. Equipped with commonsense knowledge, current approaches to empathetic response generation focus on capturing implicit emotion within…

Computation and Language · Computer Science 2022-11-15 Lanrui Wang , Jiangnan Li , Zheng Lin , Fandong Meng , Chenxu Yang , Weiping Wang , Jie Zhou

Neural conversation models tend to generate safe, generic responses for most inputs. This is due to the limitations of likelihood-based decoding objectives in generation tasks with diverse outputs, such as conversation. To address this…

Computation and Language · Computer Science 2018-09-06 Ashutosh Baheti , Alan Ritter , Jiwei Li , Bill Dolan

Conversational agents have become an integral part of the general population for simple task enabling situations. However, these systems are yet to have any social impact on the diverse and minority population, for example, helping people…

Computation and Language · Computer Science 2021-12-07 Shachi H Kumar , Hsuan Su , Ramesh Manuvinakurike , Saurav Sahay , Lama Nachman

Knowledge-grounded dialogue systems are intended to convey information that is based on evidence provided in a given source text. We discuss the challenges of training a generative neural dialogue model for such systems that is controlled…

Computation and Language · Computer Science 2021-07-16 Hannah Rashkin , David Reitter , Gaurav Singh Tomar , Dipanjan Das

When communicating with elders with cognitive impairment, cognitive stimulation (CS) help to maintain the cognitive health of elders. Data sparsity is the main challenge in building CS-based dialogue systems, particularly in the Chinese…

Computation and Language · Computer Science 2023-05-16 Jiyue Jiang , Sheng Wang , Qintong Li , Lingpeng Kong , Chuan Wu

Conversational diagnosis requires multi-turn history-taking, where an agent asks clarifying questions to refine differential diagnoses under incomplete information. Existing approaches often rely on the parametric knowledge of a model or…

Artificial Intelligence · Computer Science 2026-02-04 Jeongmoon Won , Seungwon Kook , Yohan Jo

Existing user simulators (USs) for task-oriented dialogue systems only model user behaviour on semantic and natural language levels without considering the user persona and emotions. Optimising dialogue systems with generic user policies,…

In today's globalized world, bridging the cultural divide is more critical than ever for forging meaningful connections. The Socially-Aware Dialogue Assistant System (SADAS) is our answer to this global challenge, and it's designed to…

We introduce HealthDial, a dialogue authoring tool that helps healthcare providers and educators create virtual agents that deliver health education and counseling to patients over multiple conversations. HealthDial leverages large language…

Human-Computer Interaction · Computer Science 2025-10-21 Farnaz Nouraei , Zhuorui Yong , Timothy Bickmore

Clinical auditing requires codified data for aggregation and analysis of patterns. However in the medical domain obtaining structured data can be difficult as the most natural, expressive and comprehensive way to record a clinical encounter…

Computers and Society · Computer Science 2016-06-14 Sedigheh Khademi , Christopher Palmer , Pari Delir Haghighi , Philip Lewis , Frada Burstein
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