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Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…
Automatic conversation systems based on natural language responses are becoming ubiquitous, in part, due to major advances in computational linguistics and machine learning. The easy access to robust and affordable platforms are causing…
This research addresses the question, which characteristics a cognitive architecture must have to leverage the benefits of natural language in Co-Constructive Task Learning (CCTL). To provide context, we first discuss Interactive Task…
Conversational practice, while crucial for all language learners, can be challenging to get enough of and very expensive. Chatbots are computer programs developed to engage in conversations with humans. They are designed as software avatars…
Deepfake technologies are powerful tools that can be misused for malicious purposes such as spreading disinformation on social media. The effectiveness of such malicious applications depends on the ability of deepfakes to deceive their…
Efficient task planning is essential for productivity and mental well-being, yet individuals often struggle to create realistic plans and reflect upon their productivity. Leveraging the advancement in artificial intelligence (AI),…
Agentic AI systems that autonomously perform service tasks are entering customer service operations. However, limited evidence exists on how human interventions shape service outcomes when agentic AI failures create both cognitive and…
As chatbots increasingly blur the boundary between automated systems and human conversation, the foundations of trust in these systems warrant closer examination. While regulatory and policy frameworks tend to define trust in normative…
As the use of LLM chatbots by students and researchers becomes more prevalent, universities are pressed to develop AI strategies. One strategy that many universities pursue is to customize pre-trained LLM as-a-service (LLMaaS). While most…
Tactile interaction plays an essential role in human-to-human interaction. People gain comfort and support from tactile interactions with others and touch is an important predictor for trust. While touch has been explored as a communicative…
Large language model (LLM)-powered chatbots are increasingly used for opinion exploration. Prior research examined how LLMs alter user views, yet little work extended beyond one-way influence to address how user input can affect LLM…
Cognitive load assessment is crucial for understanding human performance in various domains. This study investigates the impact of different task conditions and time constraints on cognitive load using multiple measures, including…
Engineering education faces a double disruption: traditional apprenticeship models that cultivated judgment and tacit skill are eroding, just as generative AI emerges as an informal coaching partner. This convergence rekindles long-standing…
During task-oriented dialogues (TODs), human users naturally introduce chitchat that is beyond the immediate scope of the task, interfering with the flow of the conversation. To address this issue without the need for expensive manual data…
Several researchers have focused on studying driver cognitive behavior and mental load for in-vehicle interaction while driving. Adaptive interfaces that vary with mental and perceptual load levels could help in reducing accidents and…
As the wide adoption of intelligent chatbot in human daily life, user demands for such systems evolve from basic task-solving conversations to more casual and friend-like communication. To meet the user needs and build emotional bond with…
In the rapidly evolving landscape of Human-Robot Collaboration (HRC), effective communication between humans and robots is crucial for complex task execution. Traditional request-response systems often lack naturalness and may hinder…
The integration of artificial intelligence (AI) into human teams is widely expected to enhance performance and collaboration. However, our study reveals a striking and counterintuitive result: human-AI teams performed worse than human-only…
Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…
The use of chatbots equipped with artificial intelligence (AI) in educational settings has increased in recent years, showing potential to support teaching and learning. However, the adoption of these technologies has raised concerns about…