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The fast growth of digital health systems has led to a need to better comprehend how they interpret and represent patient-reported symptoms. Chatbots have been used in healthcare to provide clinical support and enhance the user experience,…

Machine Learning · Computer Science 2025-12-02 Hamed Razavi

Customer service chatbots are increasingly expected to serve not merely as reactive support tools for users, but as strategic interfaces for harvesting high-value information and business intelligence. In response, we make three main…

Artificial Intelligence · Computer Science 2026-04-17 Chen Huang , Zitan Jiang , Changyi Zou , Wenqiang Lei , See-Kiong Ng

Current conversational AI systems aim to understand a set of pre-designed requests and execute related actions, which limits them to evolve naturally and adapt based on human interactions. Motivated by how children learn their first…

Recent advances in conversational AI have been substantial, but developing real-time systems for perceptual task guidance remains challenging. These systems must provide interactive, proactive assistance based on streaming visual inputs,…

Artificial Intelligence · Computer Science 2025-06-09 Yichi Zhang , Xin Luna Dong , Zhaojiang Lin , Andrea Madotto , Anuj Kumar , Babak Damavandi , Joyce Chai , Seungwhan Moon

Remembering important information from the past and continuing to talk about it in the present are crucial in long-term conversations. However, previous literature does not deal with cases where the memorized information is outdated, which…

Computation and Language · Computer Science 2022-10-18 Sanghwan Bae , Donghyun Kwak , Soyoung Kang , Min Young Lee , Sungdong Kim , Yuin Jeong , Hyeri Kim , Sang-Woo Lee , Woomyoung Park , Nako Sung

State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce…

Computation and Language · Computer Science 2020-10-21 Sashank Santhanam , Wei Ping , Raul Puri , Mohammad Shoeybi , Mostofa Patwary , Bryan Catanzaro

The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…

Human-Computer Interaction · Computer Science 2024-07-01 Sion Yoon , Tae Eun Kim , Yoo Jung Oh

Nowadays, the current neural network models of dialogue generation(chatbots) show great promise for generating answers for chatty agents. But they are short-sighted in that they predict utterances one at a time while disregarding their…

Computation and Language · Computer Science 2023-01-19 Jabri Ismail , Aboulbichr Ahmed , El ouaazizi Aziza

The ability to combine linguistic guidance from others with direct experience is central to human development, enabling safe and rapid learning in new environments. How do people integrate these two sources of knowledge, and how might AI…

Artificial Intelligence · Computer Science 2026-02-19 Cédric Colas , Tracey Mills , Ben Prystawski , Michael Henry Tessler , Noah Goodman , Jacob Andreas , Joshua Tenenbaum

Endowing chatbots with a consistent persona is essential to an engaging conversation, yet it remains an unresolved challenge. In this work, we propose a new retrieval-enhanced approach for personalized response generation. Specifically, we…

Computation and Language · Computer Science 2023-06-13 Shuai Liu , Hyundong J. Cho , Marjorie Freedman , Xuezhe Ma , Jonathan May

We propose ChatGPT-EDSS, an empathetic dialogue speech synthesis (EDSS) method using ChatGPT for extracting dialogue context. ChatGPT is a chatbot that can deeply understand the content and purpose of an input prompt and appropriately…

Sound · Computer Science 2023-05-24 Yuki Saito , Shinnosuke Takamichi , Eiji Iimori , Kentaro Tachibana , Hiroshi Saruwatari

Knowing how to end and resume conversations over time is a natural part of communication, allowing for discussions to span weeks, months, or years. The duration of gaps between conversations dictates which topics are relevant and which…

Computation and Language · Computer Science 2023-10-25 Qiang Zhang , Jason Naradowsky , Yusuke Miyao

Recent research in dialogue systems and corpora has focused on two main categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems help users accomplish specific tasks, while open-domain systems aim to create…

Computation and Language · Computer Science 2024-04-30 Wen-Yu Chang , Yun-Nung Chen

The field of eXplainable Artificial Intelligence (XAI) is increasingly recognizing the need to personalize and/or interactively adapt the explanation to better reflect users' explanation needs. While dialogue-based approaches to XAI have…

Machine Learning · Computer Science 2024-08-15 Dimitry Mindlin , Amelie Sophie Robrecht , Michael Morasch , Philipp Cimiano

In this paper, we proposed a transfer learning-based English language learning chatbot, whose output generated by GPT-2 can be explained by corresponding ontology graph rooted by fine-tuning dataset. We design three levels for…

Artificial Intelligence · Computer Science 2020-09-30 Nuobei Shi , Qin Zeng , Raymond Lee

Producing natural and accurate responses like human beings is the ultimate goal of intelligent dialogue agents. So far, most of the past works concentrate on selecting or generating one pertinent and fluent response according to current…

Computation and Language · Computer Science 2021-09-23 Zehao Lin , Shaobo Cui , Guodun Li , Xiaoming Kang , Feng Ji , Fenglin Li , Zhongzhou Zhao , Haiqing Chen , Yin Zhang

Identifying argument components from unstructured texts and predicting the relationships expressed among them are two primary steps of argument mining. The intrinsic complexity of these tasks demands powerful learning models. While…

Computation and Language · Computer Science 2022-03-25 Subhabrata Dutta , Jeevesh Juneja , Dipankar Das , Tanmoy Chakraborty

Artificial Intelligence (AI) is being increasingly deployed in practical applications. However, there is a major concern whether AI systems will be trusted by humans. In order to establish trust in AI systems, there is a need for users to…

Artificial Intelligence · Computer Science 2021-02-16 Quratul-ain Mahesar , Simon Parsons

Commonsense reasoning is a critical aspect of human communication. Despite recent advances in conversational AI driven by large language models, commonsense reasoning remains a challenging task. In this work, we introduce SYNDICOM - a…

Computation and Language · Computer Science 2023-09-20 Christopher Richardson , Anirudh Sundar , Larry Heck

Non-goal oriented dialog agents (i.e. chatbots) aim to produce varying and engaging conversations with a user; however, they typically exhibit either inconsistent personality across conversations or the average personality of all users.…

Computation and Language · Computer Science 2020-05-14 Alex Boyd , Raul Puri , Mohammad Shoeybi , Mostofa Patwary , Bryan Catanzaro