Related papers: GlobalWoZ: Globalizing MultiWoZ to Develop Multili…
The goal of building intelligent dialogue systems has largely been separately pursued under two motives: task-oriented dialogue (TOD) systems, and open-domain systems for chit-chat (CC). Although previous TOD dialogue systems work well in…
Task-oriented dialogue systems have garnered significant attention due to their conversational ability to accomplish goals, such as booking airline tickets for users. Traditionally, task-oriented dialogue systems are conceptualized as…
Task-oriented dialogue (ToD) systems have been mostly created for high-resource languages, such as English and Chinese. However, there is a need to develop ToD systems for other regional or local languages to broaden their ability to…
Recent advancements in Large Language Models (LLMs) have been reshaping Natural Language Processing (NLP) task in several domains. Their use in the field of Human Resources (HR) has still room for expansions and could be beneficial for…
In Task-Oriented Dialogue (TOD) systems, correctly updating the system's understanding of the user's needs is key to a smooth interaction. Traditionally TOD systems are composed of several modules that interact with one another. While each…
The goal of building intelligent dialogue systems has largely been separately pursued under two paradigms: task-oriented dialogue (TOD) systems, which perform goal-oriented functions, and open-domain dialogue (ODD) systems, which focus on…
Traditional end-to-end task-oriented dialogue systems have been built with a modularized design. However, such design often causes misalignment between the agent response and external knowledge, due to inadequate representation of…
Task-oriented dialogue systems have been plagued by the difficulties of obtaining large-scale and high-quality annotated conversations. Furthermore, most of the publicly available datasets only include written conversations, which are…
Data scarcity is a long-standing and crucial challenge that hinders quick development of task-oriented dialogue systems across multiple domains: task-oriented dialogue models are expected to learn grammar, syntax, dialogue reasoning,…
Task-oriented dialogue (TOD) systems have been widely deployed in many industries as they deliver more efficient customer support. These systems are typically constructed for a single domain or language and do not generalise well beyond…
In current text-based task-oriented dialogue (TOD) systems, user emotion detection (ED) is often overlooked or is typically treated as a separate and independent task, requiring additional training. In contrast, our work demonstrates that…
Task-oriented dialogue systems are essential for applications ranging from customer service to personal assistants and are widely used across various industries. However, developing effective multi-domain systems remains a significant…
Task oriented dialogue (TOD) requires the complex interleaving of a number of individually controllable components with strong guarantees for explainability and verifiability. This has made it difficult to adopt the multi-turn multi-domain…
Emotions are indispensable in human communication, but are often overlooked in task-oriented dialogue (ToD) modelling, where the task success is the primary focus. While existing works have explored user emotions or similar concepts in some…
Robust state tracking for task-oriented dialogue systems currently remains restricted to a few popular languages. This paper shows that given a large-scale dialogue data set in one language, we can automatically produce an effective…
The ability to recognise emotions lends a conversational artificial intelligence a human touch. While emotions in chit-chat dialogues have received substantial attention, emotions in task-oriented dialogues remain largely unaddressed. This…
MultiWOZ 2.0 (Budzianowski et al., 2018) is a recently released multi-domain dialogue dataset spanning 7 distinct domains and containing over 10,000 dialogues. Though immensely useful and one of the largest resources of its kind to-date,…
Collection of annotated dialogs for training task-oriented dialog systems have been one of the key bottlenecks in improving current models. While dialog response generation has been widely studied on the agent side, it is not evident if…
A commonly observed problem of the state-of-the-art natural language technologies, such as Amazon Alexa and Apple Siri, is that their services do not extend to most developing countries' citizens due to language barriers. Such populations…
Task-oriented Dialogue (ToD) agents are mostly limited to a few widely-spoken languages, mainly due to the high cost of acquiring training data for each language. Existing low-cost approaches that rely on cross-lingual embeddings or naive…