Related papers: Hotel Preference Rank based on Online Customer Rev…
Booking.com is a virtual two-sided marketplace where guests and accommodation providers are the two distinct stakeholders. They meet to satisfy their respective and different goals. Guests want to be able to choose accommodations from a…
How to rank web pages, scientists and online resources has recently attracted increasing attention from both physicists and computer scientists. In this paper, we study the ranking problem of rating systems where users vote objects by…
Nowadays, we have large amounts of online items in various web-based applications, which makes it an important task to build effective personalized recommender systems so as to save users' efforts in information seeking. One of the most…
Airport service quality evaluation is commonly found on social media, including Google Maps. This valuable for airport management in order to enhance the quality of services provided. However; prior studies either provide general review for…
In the post-pandemic era, the hotel industry plays a crucial role in economic recovery, with consumer sentiment increasingly influencing market trends. This study utilizes advanced natural language processing (NLP) and the BERT model to…
Users on the internet usually require venues to provide better purchasing recommendations. This can be provided by a reputation system that processes ratings to provide recommendations. The rating aggregation process is a main part of…
Nowadays, Online Travel Agencies provide the main service for booking holidays, business trips, accommodations, etc. As in many e-commerce services where users, items, and preferences are involved, the use of a Recommender System…
Deceptive reviews are becoming increasingly common, especially given the increase in performance and the prevalence of LLMs. While work to date has addressed the development of models to differentiate between truthful and deceptive human…
Nowadays, people start to use online reservation systems to plan their vacations since they have vast amount of choices available. Selecting when and where to go from this large-scale options is getting harder. In addition, sometimes…
The widespread use of online review sites over the past decade has motivated businesses of all types to possess an expansive arsenal of user feedback to mark their reputation. Though a significant proportion of purchasing decisions are…
This work studies how we can obtain feature-level ratings of the mobile products from the customer reviews and review votes to influence decision making, both for new customers and manufacturers. Such a rating system gives a more…
This research informs the means to develop an e-commerce strategy for web based tourism promotion of hotels located in developing countries. The study explored the aspects related to the use of information systems in web based tourism…
Online customer reviews have become important for managers and executives in the hospitality and catering industry who wish to obtain a comprehensive understanding of their customers' demands and expectations. We propose a Regularized Text…
Traditional approaches to ranking in web search follow the paradigm of rank-by-score: a learned function gives each query-URL combination an absolute score and URLs are ranked according to this score. This paradigm ensures that if the score…
In the rapidly evolving landscape of Natural Language Processing (NLP), Large Language Models (LLMs) have emerged as powerful tools for many tasks, such as extracting valuable insights from vast amounts of textual data. In this study, we…
Satisfaction measurement, which emerges in every sector today, is a very important factor for many companies. In this study, it is aimed to reach the highest accuracy rate with various machine learning algorithms by using the data on Yemek…
The increasing number of data a booking platform such as Booking.com and AirBnB offers make it challenging for interested parties to browse through the available accommodations and analyze reviews in an efficient way. Efforts have been made…
In the last decade, online customer reviews increasingly exert influence on consumers' decision when booking accommodation online. The renewal importance to the concept of word-of mouth is reflected in the growing interests in investigating…
With the rapid development of modern technology, the Web has become an important platform for users to make friends and acquire information. However, since information on the Web is over-abundant, information filtering becomes a key task…
We consider the problem of personalization of online services from the viewpoint of ad targeting, where we seek to find the best ad categories to be shown to each user, resulting in improved user experience and increased advertisers'…