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In this paper, we focus on normative systems for online communities. The paper addresses the issue that arises when different community members interpret these norms in different ways, possibly leading to unexpected behavior in…

Social and Information Networks · Computer Science 2024-02-08 Thiago Freitas dos Santos , Nardine Osman , Marco Schorlemmer

Norms are behavioral expectations in communities. Online communities are also expected to abide by the rules and regulations that are expressed in the code of conduct of a system. Even though community authorities continuously prompt their…

Social and Information Networks · Computer Science 2022-11-02 Jithin Cheriyan , Bastin Tony Roy Savarimuthu , Stephen Cranefield

Toxic and antisocial user behavior on social media platforms has received considerable scholarly attention due to its detrimental effects on society. This study takes a holistic perspective on the phenomenon of online toxicity by…

Social and Information Networks · Computer Science 2025-11-24 Lorenzo Alvisi , Victoria Popa , Guglielmo Cola , Serena Tardelli , Maurizio Tesconi

Toxic language, such as hate speech, can deter users from participating in online communities and enjoying popular platforms. Previous approaches to detecting toxic language and norm violations have been primarily concerned with…

Computation and Language · Computer Science 2023-10-10 Jihyung Moon , Dong-Ho Lee , Hyundong Cho , Woojeong Jin , Chan Young Park , Minwoo Kim , Jonathan May , Jay Pujara , Sungjoon Park

Abuse on the Internet is an important societal problem of our time. Millions of Internet users face harassment, racism, personal attacks, and other types of abuse across various platforms. The psychological effects of abuse on individuals…

Computation and Language · Computer Science 2021-04-15 Pushkar Mishra , Helen Yannakoudakis , Ekaterina Shutova

Detecting norm violations in online communities is critical to maintaining healthy and safe spaces for online discussions. Existing machine learning approaches often struggle to adapt to the diverse rules and interpretations across…

Computation and Language · Computer Science 2024-04-18 Zihao He , Jonathan May , Kristina Lerman

Generative AI models ought to be useful and safe across cross-cultural contexts. One critical step toward this goal is understanding how AI models adhere to sociocultural norms. While this challenge has gained attention in NLP, existing…

Computers and Society · Computer Science 2026-01-14 Myra Cheng , Vinodkumar Prabhakaran , Alice Oh , Hayk Stepanyan , Aishwarya Verma , Charu Kalia , Erin MacMurray van Liemt , Sunipa Dev

Social norms are shared rules that govern and facilitate social interaction. Violating such social norms via teasing and insults may serve to upend power imbalances or, on the contrary reinforce solidarity and rapport in conversation,…

Computation and Language · Computer Science 2016-10-12 Tiancheng Zhao , Ran Zhao , Zhao Meng , Justine Cassell

To support safety and inclusion in online communications, significant efforts in NLP research have been put towards addressing the problem of abusive content detection, commonly defined as a supervised classification task. The research…

Computation and Language · Computer Science 2020-10-29 Svetlana Kiritchenko , Isar Nejadgholi

User posts whose perceived toxicity depends on the conversational context are rare in current toxicity detection datasets. Hence, toxicity detectors trained on existing datasets will also tend to disregard context, making the detection of…

Computation and Language · Computer Science 2021-11-22 Alexandros Xenos , John Pavlopoulos , Ion Androutsopoulos , Lucas Dixon , Jeffrey Sorensen , Leo Laugier

Content moderation is a widely used strategy to prevent the dissemination of irregular information on social media platforms. Despite extensive research on developing automated models to support decision-making in content moderation, there…

Social and Information Networks · Computer Science 2024-08-23 Wangjiaxuan Xin , Kanlun Wang , Zhe Fu , Lina Zhou

Modelling the complex dynamics of online social platforms is critical for addressing challenges such as hate speech and misinformation. While Discussion Transformers, which model conversations as graph structures, have emerged as a…

Social and Information Networks · Computer Science 2026-02-04 Liam Hebert , Lucas Kopp , Robin Cohen

Online platforms have become an increasingly prominent means of communication. Despite the obvious benefits to the expanded distribution of content, the last decade has resulted in disturbing toxic communication, such as cyberbullying and…

Social and Information Networks · Computer Science 2023-09-04 Amit Sheth , Valerie L. Shalin , Ugur Kursuncu

Deceptive news posts shared in online communities can be detected with NLP models, and much recent research has focused on the development of such models. In this work, we use characteristics of online communities and authors -- the context…

Computers and Society · Computer Science 2021-04-29 Galen Weld , Ellyn Ayton , Tim Althoff , Maria Glenski

Online incivility has emerged as a widespread and persistent problem in digital communities, imposing substantial social and psychological burdens on users. Although many platforms attempt to curb incivility through moderation and automated…

Computation and Language · Computer Science 2026-02-03 Zihan Chen , Lanyu Yu

A major task for moderators of online spaces is norm-setting, essentially creating shared norms for user behavior in their communities. Platform design principles emphasize the importance of highlighting norm-adhering examples and…

Human-Computer Interaction · Computer Science 2026-04-07 Agam Goyal , Charlotte Lambert , Yoshee Jain , Eshwar Chandrasekharan

Understanding interpersonal communication requires, in part, understanding the social context and norms in which a message is said. However, current methods for identifying offensive content in such communication largely operate independent…

Computation and Language · Computer Science 2023-07-07 David Jurgens , Agrima Seth , Jackson Sargent , Athena Aghighi , Michael Geraci

The pervasiveness of abusive content on the internet can lead to severe psychological and physical harm. Significant effort in Natural Language Processing (NLP) research has been devoted to addressing this problem through abusive content…

Computation and Language · Computer Science 2021-07-23 Svetlana Kiritchenko , Isar Nejadgholi , Kathleen C. Fraser

The online trend of the manosphere and feminist discourse on social networks requires a holistic measure of the level of sexism in an online community. This indicator is important for policymakers and moderators of online communities (e.g.,…

Social and Information Networks · Computer Science 2024-07-02 Vahid Ghafouri , Jose Such , Guillermo Suarez-Tangil

Online discussions are often characterized by strong behavioral asymmetries: a relatively small fraction of users actively produces content, while the majority primarily consumes and redistributes it. Here we propose a community-detection…

Social and Information Networks · Computer Science 2026-02-16 Stefano Guarino , Ayoub Mounim , Guido Caldarelli , Fabio Saracco
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