Related papers: CheerBots: Chatbots toward Empathy and Emotionusin…
Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…
As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…
Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…
Customer service is a setting that calls for empathy in live human agent responses. Recent advances have demonstrated how open-domain chatbots can be trained to demonstrate empathy when responding to live human utterances. We show that a…
In this paper, we introduce EmpBot: an end-to-end empathetic chatbot. Empathetic conversational agents should not only understand what is being discussed, but also acknowledge the implied feelings of the conversation partner and respond…
A natural conversational interface that allows longitudinal symptom tracking would be extremely valuable in health/wellness applications. However, the task of designing emotionally-aware agents for behavior change is still poorly…
Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion…
As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…
Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…
Empathy is often understood as the ability to share and understand another individual's state of mind or emotion. With the increasing use of chatbots in various domains, e.g., children seeking help with homework, individuals looking for…
This paper investigates the empathetic responding capabilities of ChatGPT, particularly its latest iteration, GPT-4, in comparison to human-generated responses to a wide range of emotional scenarios, both positive and negative. We employ a…
A recent trend in the domain of open-domain conversational agents is enabling them to converse empathetically to emotional prompts. Current approaches either follow an end-to-end approach or condition the responses on similar emotion labels…
Since the late 1990s when speech companies began providing their customer-service software in the market, people have gotten used to speaking to machines. As people interact more often with voice and gesture controlled machines, they expect…
Chatbots are increasingly integrated into people's lives and are widely used to help people. Recently, there has also been growing interest in the reverse direction-humans help chatbots-due to a wide range of benefits including better…
Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making…
Rises in the number of animal abuse cases are reported around the world. While chatbots have been effective in influencing their users' perceptions and behaviors, little if any research has hitherto explored the design of chatbots that…
Textual conversational agent or chatbots' development gather tremendous traction from both academia and industries in recent years. Nowadays, chatbots are widely used as an agent to communicate with a human in some services such as booking…
Conversational agents are increasingly used as support tools along mental therapeutic pathways with significant societal impacts. In particular, empathy is a key non-functional requirement in therapeutic contexts, yet current chatbot…
Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…
The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…