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The evolution of Explainable Artificial Intelligence (XAI) has emphasised the significance of meeting diverse user needs. The approaches to identifying and addressing these needs must also advance, recognising that explanation experiences…

Human-Computer Interaction · Computer Science 2024-05-20 Anjana Wijekoon , David Corsar , Nirmalie Wiratunga , Kyle Martin , Pedram Salimi

In conversational question answering, users express their information needs through a series of utterances with incomplete context. Typical ConvQA methods rely on a single source (a knowledge base (KB), or a text corpus, or a set of…

Information Retrieval · Computer Science 2023-07-19 Philipp Christmann , Rishiraj Saha Roy , Gerhard Weikum

A core assumption of explainable AI systems is that explanations change what users know, thereby enabling them to act within their complex socio-technical environments. Despite the centrality of action, explanations are often organized and…

Human-Computer Interaction · Computer Science 2023-05-11 Gennie Mansi , Mark Riedl

Explainable artificial intelligence techniques are developed at breakneck speed, but suitable evaluation approaches lag behind. With explainers becoming increasingly complex and a lack of consensus on how to assess their utility, it is…

Human-Computer Interaction · Computer Science 2023-04-18 Edward Small , Yueqing Xuan , Danula Hettiachchi , Kacper Sokol

Explainable AI (XAI) techniques aim to provide insights into predictive models and enhance user performance, yet they often fall short of these expectations. Conversational XAI assistants promise to overcome such limitations, but empirical…

Machine Learning · Computer Science 2026-05-21 Sven Kruschel , Julian Rosenberger , Lasse Bohlen , Mathias Kraus , Patrick Zschech

Explainable AI (XAI) aims to support appropriate human-AI reliance by increasing the interpretability of complex model decisions. Despite the proliferation of proposed methods, there is mixed evidence surrounding the effects of different…

Human-Computer Interaction · Computer Science 2024-10-29 Emma Casolin , Flora D. Salim , Ben Newell

Large language models are increasingly capable of generating fluent-appearing text with relatively little task-specific supervision. But can these models accurately explain classification decisions? We consider the task of generating…

Computation and Language · Computer Science 2022-05-06 Sarah Wiegreffe , Jack Hessel , Swabha Swayamdipta , Mark Riedl , Yejin Choi

The reasoning capabilities of Large Language Models (LLMs) have led to their increasing employment in several critical applications, particularly education, where they support problem-solving, tutoring, and personalized study.…

Human-Computer Interaction · Computer Science 2026-01-27 Runtao Zhou , Giang Nguyen , Nikita Kharya , Anh Totti Nguyen , Chirag Agarwal

Despite explainable AI (XAI) has recently become a hot topic and several different approaches have been developed, there is still a widespread belief that it lacks a convincing unifying foundation. On the other hand, over the past…

Artificial Intelligence · Computer Science 2024-07-29 Martina Mattioli , Antonio Emanuele Cinà , Marcello Pelillo

We present a novel framework designed to extend model reconciliation approaches, commonly used in human-aware planning, for enhanced human-AI interaction. By adopting a structured argumentation-based dialogue paradigm, our framework enables…

Artificial Intelligence · Computer Science 2024-08-09 Stylianos Loukas Vasileiou , Ashwin Kumar , William Yeoh , Tran Cao Son , Francesca Toni

This study investigates the evolving attitudes of philosophy scholars towards the participation of generative AI based Intelligent User Interfaces (IUIs) in philosophical discourse. We conducted a three year (2023--2025) mixed methods…

Human-Computer Interaction · Computer Science 2025-12-01 Yibo Meng , Lyumanshan Ye , Eve He , Zhe Yan , Zhiming Liu , Yipeng Yu , Yan Guan , Xiaolan Ding

Explainable Artificial Intelligence (XAI) has become critical in enhancing the transparency and trustworthiness of AI systems, especially as these systems are increasingly deployed in high-stakes domains such as healthcare and finance.…

Symbolic Computation · Computer Science 2024-08-13 Shengxin Hong , Xiuyi Fan

The field of eXplainable artificial intelligence (XAI) has produced a plethora of methods (e.g., saliency-maps) to gain insight into artificial intelligence (AI) models, and has exploded with the rise of deep learning (DL). However,…

Human-Computer Interaction · Computer Science 2024-04-12 Marvin Pafla , Kate Larson , Mark Hancock

Capturing professionals' decision-making in creative workflows (e.g., UI/UX) is essential for reflection, collaboration, and knowledge sharing, yet existing methods often leave rationales incomplete and implicit decisions hidden. To address…

Human-Computer Interaction · Computer Science 2026-02-26 Kihoon Son , DaEun Choi , Tae Soo Kim , Young-Ho Kim , Sangdoo Yun , Juho Kim

A core assumption of Explainable AI (XAI) is that explanations are useful to users -- that is, users will do something with the explanations. Prior work, however, does not clearly connect the information provided in explanations to user…

Human-Computer Interaction · Computer Science 2026-01-29 Gennie Mansi , Julia Kim , Mark Riedl

Explanations in XAI are typically developed by AI experts and focus on algorithmic transparency and the inner workings of AI systems. Research has shown that such explanations do not meet the needs of users who do not have AI expertise. As…

Human-Computer Interaction · Computer Science 2023-07-19 Lars Sipos , Ulrike Schäfer , Katrin Glinka , Claudia Müller-Birn

In today's digitalized world, where software systems are becoming increasingly ubiquitous and complex, the quality aspect of explainability is gaining relevance. A major challenge in achieving adequate explanations is the elicitation of…

Software Engineering · Computer Science 2025-06-23 Hannah Deters , Laura Reinhardt , Jakob Droste , Martin Obaidi , Kurt Schneider

Explanations are hypothesized to improve human understanding of machine learning models and achieve a variety of desirable outcomes, ranging from model debugging to enhancing human decision making. However, empirical studies have found…

Artificial Intelligence · Computer Science 2023-05-02 Chacha Chen , Shi Feng , Amit Sharma , Chenhao Tan

The field of eXplainable Artificial Intelligence (XAI) is increasingly recognizing the need to personalize and/or interactively adapt the explanation to better reflect users' explanation needs. While dialogue-based approaches to XAI have…

Machine Learning · Computer Science 2024-08-15 Dimitry Mindlin , Amelie Sophie Robrecht , Michael Morasch , Philipp Cimiano

Users interacting with voice assistants today need to phrase their requests in a very specific manner to elicit an appropriate response. This limits the user experience, and is partly due to the lack of reasoning capabilities of dialogue…

Computation and Language · Computer Science 2022-03-22 Yi-Lin Tuan , Sajjad Beygi , Maryam Fazel-Zarandi , Qiaozi Gao , Alessandra Cervone , William Yang Wang