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Conversational Recommender Systems (CRSs) aim to provide personalized recommendations by capturing user preferences through interactive dialogues. Explainability in CRSs is crucial as it enables users to understand the reasoning behind…

Computation and Language · Computer Science 2025-10-03 Zhangchi Qiu , Linhao Luo , Shirui Pan , Alan Wee-Chung Liew

With advancements in natural language processing (NLP) models, automatic explanation generation has been proposed to mitigate misinformation on social media platforms in addition to adding warning labels to identified fake news. While many…

Computation and Language · Computer Science 2023-10-30 Yi-Li Hsu , Shih-Chieh Dai , Aiping Xiong , Lun-Wei Ku

Machine learning (ML) systems are vulnerable to performance decline over time due to dataset shift. To address this problem, experts often suggest that ML systems should be regularly updated to ensure ongoing performance stability. Some…

Computers and Society · Computer Science 2025-04-08 Joshua Hatherley

This study investigates an explainable reasoning method for financial decision-making based on knowledge-enhanced large language model agents. To address the limitations of traditional financial decision methods that rely on parameterized…

Computation and Language · Computer Science 2025-12-11 Qingyuan Zhang , Yuxi Wang , Cancan Hua , Yulin Huang , Ning Lyu

Generating user-friendly explanations regarding why an item is recommended has become increasingly common, largely due to advances in language generation technology, which can enhance user trust and facilitate more informed decision-making…

Information Retrieval · Computer Science 2024-01-04 Yucong Luo , Mingyue Cheng , Hao Zhang , Junyu Lu , Qi Liu , Enhong Chen

The pervasiveness of large language models and generative AI in online media has amplified the need for effective automated fact-checking to assist fact-checkers in tackling the increasing volume and sophistication of misinformation. The…

Human-Computer Interaction · Computer Science 2025-05-13 Greta Warren , Irina Shklovski , Isabelle Augenstein

A common trait of many machine learning models is that it is often difficult to understand and explain what caused the model to produce the given output. While the explainability of neural networks has been an active field of research in…

Consumers on a shopping mission often leverage both product search and information seeking systems, such as web search engines and Question Answering (QA) systems, in an iterative process to improve their understanding of available products…

Computation and Language · Computer Science 2024-07-18 Saar Kuzi , Shervin Malmasi

With the recent advances in the field of artificial intelligence, an increasing number of decision-making tasks are delegated to software systems. A key requirement for the success and adoption of such systems is that users must trust…

Artificial Intelligence · Computer Science 2020-06-17 Ingrid Nunes , Dietmar Jannach

Mathematical reasoning in large language models (LMs) has garnered significant attention in recent work, but there is a limited understanding of how these models process and store information related to arithmetic tasks within their…

Computation and Language · Computer Science 2023-10-23 Alessandro Stolfo , Yonatan Belinkov , Mrinmaya Sachan

Machine learning models support decision-making, yet the reasons behind their predictions are opaque. Clear and reliable explanations help users make informed decisions and avoid blindly trusting model outputs. However, many existing…

Logic in Computer Science · Computer Science 2026-03-03 Francisco Mateus Rocha Filho , Ajalmar Rêgo da Rocha Neto , Thiago Alves Rocha

As academic literature proliferates, traditional review methods are increasingly challenged by the sheer volume and diversity of available research. This article presents a study that aims to address these challenges by enhancing the…

Interpretable Machine Learning (IML) has become increasingly important in many real-world applications, such as autonomous cars and medical diagnosis, where explanations are significantly preferred to help people better understand how…

Machine Learning · Computer Science 2019-08-19 Fan Yang , Mengnan Du , Xia Hu

Customers' reviews and feedback play crucial role on electronic commerce~(E-commerce) platforms like Amazon, Zalando, and eBay in influencing other customers' purchasing decisions. However, there is a prevailing concern that sellers often…

Computation and Language · Computer Science 2024-08-01 Md Shajalal , Md Atabuzzaman , Alexander Boden , Gunnar Stevens , Delong Du

Artificial intelligence systems are being increasingly deployed due to their potential to increase the efficiency, scale, consistency, fairness, and accuracy of decisions. However, as many of these systems are opaque in their operation,…

Ensuring fairness of machine learning systems is a human-in-the-loop process. It relies on developers, users, and the general public to identify fairness problems and make improvements. To facilitate the process we need effective, unbiased,…

Human-Computer Interaction · Computer Science 2019-01-24 Jonathan Dodge , Q. Vera Liao , Yunfeng Zhang , Rachel K. E. Bellamy , Casey Dugan

Interpretability provides a toolset for understanding how and why neural networks behave in certain ways. However, there is little unity in the field: most studies employ ad-hoc evaluations and do not share theoretical foundations, making…

Access to the right evidence does not guarantee that large language models (LLMs) will reason with it correctly. This gap between retrieval and reasoning is especially concerning in clinical settings, where outputs must align with…

Artificial Intelligence · Computer Science 2025-11-21 Deepthi Potluri , Aby Mammen Mathew , Jeffrey B DeWitt , Alexander L. Rasgon , Yide Hao , Junyuan Hong , Ying Ding

The lack of interpretability has hindered the large-scale adoption of AI technologies. However, the fundamental idea of interpretability, as well as how to put it into practice, remains unclear. We provide notions of interpretability based…

Machine Learning · Computer Science 2021-11-18 Hangcheng Dong , Bingguo Liu , Fengdong Chen , Dong Ye , Guodong Liu

Fake news has now grown into a big problem for societies and also a major challenge for people fighting disinformation. This phenomenon plagues democratic elections, reputations of individual persons or organizations, and has negatively…