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Adding explanations to recommender systems is said to have multiple benefits, such as increasing user trust or system transparency. Previous work from other application areas suggests that specific user characteristics impact the users'…

Human-Computer Interaction · Computer Science 2025-02-04 Kathrin Wardatzky , Oana Inel , Luca Rossetto , Abraham Bernstein

Explanations are used in recommender systems for various reasons. Users have to be supported in making (high-quality) decisions more quickly. Developers of recommender systems want to convince users to purchase specific items. Users should…

Information Retrieval · Computer Science 2021-02-25 A. Felfernig , N. Tintarev , T. N. T. Trang , M. Stettinger

Automated platforms which support users in finding a mutually beneficial match, such as online dating and job recruitment sites, are becoming increasingly popular. These platforms often include recommender systems that assist users in…

Artificial Intelligence · Computer Science 2018-07-04 Akiva Kleinerman , Ariel Rosenfeld , Sarit Kraus

Recommender systems play a vital role in helping users discover content in streaming services, but their effectiveness depends on users understanding why items are recommended. In this study, explanations were based solely on item features…

Information Retrieval · Computer Science 2025-05-07 Juan Ahmad , Jonas Hellgren , Alan Said

In recommender systems, the presentation of explanations plays a crucial role in supporting users' decision-making processes. Although numerous existing studies have focused on the effects (transparency or persuasiveness) of explanation…

Human-Computer Interaction · Computer Science 2025-03-03 Ayano Okoso , Keisuke Otaki , Satoshi Koide , Yukino Baba

Explainable recommendation attempts to develop models that generate not only high-quality recommendations but also intuitive explanations. The explanations may either be post-hoc or directly come from an explainable model (also called…

Information Retrieval · Computer Science 2020-09-15 Yongfeng Zhang , Xu Chen

Despite the potential impact of explanations on decision making, there is a lack of research on quantifying their effect on users' choices. This paper presents an experimental protocol for measuring the degree to which positively or…

Human-Computer Interaction · Computer Science 2023-03-17 Krisztian Balog , Filip Radlinski , Andrey Petrov

Recommender systems play a fundamental role in web applications in filtering massive information and matching user interests. While many efforts have been devoted to developing more effective models in various scenarios, the exploration on…

Machine Learning · Computer Science 2020-08-24 Ninghao Liu , Yong Ge , Li Li , Xia Hu , Rui Chen , Soo-Hyun Choi

Decisions in organizations are about evaluating alternatives and choosing the one that would best serve organizational goals. To the extent that the evaluation of alternatives could be formulated as a predictive task with appropriate…

Human-Computer Interaction · Computer Science 2022-06-30 Charles Wan , Rodrigo Belo , Leid Zejnilović

Recommender systems associated with social networks often use social explanations (e.g. "X, Y and 2 friends like this") to support the recommendations. We present a study of the effects of these social explanations in a music recommendation…

Social and Information Networks · Computer Science 2013-04-18 Amit Sharma , Dan Cosley

Explainable recommendation has shown its great advantages for improving recommendation persuasiveness, user satisfaction, system transparency, among others. A fundamental problem of explainable recommendation is how to evaluate the…

Information Retrieval · Computer Science 2022-02-15 Xu Chen , Yongfeng Zhang , Ji-Rong Wen

Explanations in interactive machine-learning systems facilitate debugging and improving prediction models. However, the effectiveness of various global model-centric and data-centric explanations in aiding domain experts to detect and…

Artificial Intelligence · Computer Science 2024-02-02 Aditya Bhattacharya , Simone Stumpf , Lucija Gosak , Gregor Stiglic , Katrien Verbert

Modern recommender systems face an increasing need to explain their recommendations. Despite considerable progress in this area, evaluating the quality of explanations remains a significant challenge for researchers and practitioners. Prior…

Artificial Intelligence · Computer Science 2022-11-18 Yuanshun Yao , Chong Wang , Hang Li

Textual explanations have proved to help improve user satisfaction on machine-made recommendations. However, current mainstream solutions loosely connect the learning of explanation with the learning of recommendation: for example, they are…

Information Retrieval · Computer Science 2021-01-26 Aobo Yang , Nan Wang , Hongbo Deng , Hongning Wang

Recommender systems have become a ubiquitous part of modern web applications. They help users discover new and relevant items. Today's users, through years of interaction with these systems have developed an inherent understanding of how…

Information Retrieval · Computer Science 2021-09-03 Muheeb Faizan Ghori , Arman Dehpanah , Jonathan Gemmell , Hamed Qahri-Saremi , Bamshad Mobasher

Recommender systems play an important role in supporting the achievement of the United Nations sustainable development goals (SDGs). In recommender systems, explanations can support different goals, such as increasing a user's trust in a…

Information Retrieval · Computer Science 2024-10-01 Thi Ngoc Trang Tran , Seda Polat Erdeniz , Alexander Felfernig , Sebastian Lubos , Merfat El-Mansi , Viet-Man Le

Large language models (LLMs) are increasingly prevalent in recommender systems, where LLMs can be used to generate personalized recommendations. Here, we examine how different LLM-generated explanations for movie recommendations affect…

Human-Computer Interaction · Computer Science 2025-08-20 Yuanjun Feng , Stefan Feuerriegel , Yash Raj Shrestha

Recommender systems assist users in decision-making, where the presentation of recommended items and their explanations are critical factors for enhancing the overall user experience. Although various methods for generating explanations…

Providing system-generated explanations for recommendations represents an important step towards transparent and trustworthy recommender systems. Explainable recommender systems provide a human-understandable rationale for their outputs.…

Information Retrieval · Computer Science 2024-06-06 Mohamed Amine Chatti , Mouadh Guesmi , Arham Muslim

Explaining to users why some items are recommended is critical, as it can help users to make better decisions, increase their satisfaction, and gain their trust in recommender systems (RS). However, existing explainable RS usually consider…

Information Retrieval · Computer Science 2022-10-25 Lei Li , Yongfeng Zhang , Li Chen
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