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In open question answering (QA), the answer to a question is produced by retrieving and then analyzing documents that might contain answers to the question. Most open QA systems have considered only retrieving information from unstructured…
Robots can greatly enhance human capabilities, yet their development presents a range of challenges. This collaborative study, conducted by a team of software engineering and robotics researchers, seeks to identify the challenges…
A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…
Emotions play an important role in interpersonal interactions and social conflict, yet their function in the development of controversy and disagreement in online conversations has not been explored. To address this gap, we study…
Conversation is the natural mode for information exchange in daily life, a spoken conversational interaction for search input and output is a logical format for information seeking. However, the conceptualisation of user-system interactions…
Users often fail to formulate their complex information needs in a single query. As a consequence, they may need to scan multiple result pages or reformulate their queries, which may be a frustrating experience. Alternatively, systems can…
In a conversational question answering scenario, a questioner seeks to extract information about a topic through a series of interdependent questions and answers. As the conversation progresses, they may switch to related topics, a…
Controversy is widespread online. Previous studies mainly define controversy based on vague assumptions of its relation to sentiment such as hate speech and offensive words. This paper introduces the first question-answering dataset that…
Humans gather information by engaging in conversations involving a series of interconnected questions and answers. For machines to assist in information gathering, it is therefore essential to enable them to answer conversational questions.…
Energy consumption of software applications has emerged as a critical concern for developers to contemplate in their daily development processes. Previous studies have surveyed a limited number of developers to understand their viewpoints…
The emergence of online social networks has greatly facilitated the diffusion of information and behaviors. While the two diffusion processes are often intertwined, "talking the talk" does not necessarily mean "walking the talk"--those who…
Large language models (LLMs) are increasingly used as conversational partners for learning, yet the interactional dynamics supporting users' learning and engagement are understudied. We analyze the linguistic and interactional features from…
Online deliberation may provide a more cost-effective and/or less inhibiting environment for public participation than face to face (F2F). But do online methods bias participation toward certain individuals or groups? We compare F2F versus…
Knowledge-sharing communities are a fundamental element of any knowledge-based society. Understanding how they emerge, function, and disappear is thus of crucial importance. Many social and economic factors influence sustainable…
Engaging learners in dialogue around controversial issues is essential for examining diverse values and perspectives in pluralistic societies. While prior research has identified productive discussion moves mainly in STEM-oriented contexts,…
In a stylized voting model, we establish that increasing the share of critical thinkers -- individuals who are aware of the ambivalent nature of a certain issue -- in the population increases the efficiency of surveys (elections) but might…
Each time a learner in a self-paced online course seeks to answer an assessment question, it takes some time for the student to read the question and arrive at an answer to submit. If multiple attempts are allowed, and the first answer is…
Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation…
Concurrent computations resemble conversations. In a conversation, participants direct utterances at others and, as the conversation evolves, exploit the known common context to advance the conversation. Similarly, collaborating software…
Since the development of writing 5000 years ago, human-generated data gets produced at an ever-increasing pace. Classical archival methods aimed at easing information retrieval. Nowadays, archiving is not enough anymore. The amount of data…