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Is chatbot able to completely replace the human agent? The short answer could be - "it depends...". For some challenging cases, e.g., dialogue's topical spectrum spreads beyond the training corpus coverage, the chatbot may malfunction and…

Computation and Language · Computer Science 2020-12-15 Jiawei Liu , Zhe Gao , Yangyang Kang , Zhuoren Jiang , Guoxiu He , Changlong Sun , Xiaozhong Liu , Wei Lu

We study response selection for multi-turn conversation in retrieval-based chatbots. Existing work either concatenates utterances in context or matches a response with a highly abstract context vector finally, which may lose relationships…

Computation and Language · Computer Science 2017-05-16 Yu Wu , Wei Wu , Chen Xing , Ming Zhou , Zhoujun Li

Semantic search for candidate retrieval is an important yet neglected problem in retrieval-based Chatbots, which aims to select a bunch of candidate responses efficiently from a large pool. The existing bottleneck is to ensure the model…

Computation and Language · Computer Science 2022-08-24 Libin Shi , Kai Zhang , Wenge Rong

We study the problem of response selection for multi-turn conversation in retrieval-based chatbots. The task requires matching a response candidate with a conversation context, whose challenges include how to recognize important parts of…

Computation and Language · Computer Science 2017-11-01 Yu Wu , Wei Wu , Chen Xing , Can Xu , Zhoujun Li , Ming Zhou

This paper proposes a Social Reward Sources (SRS) design for a Human-Robot Collaborative Navigation (HRCN) task: human-robot collaborative search. It is a flexible approach capable of handling the collaborative task, human-robot interaction…

Robotics · Computer Science 2019-09-12 Marc Dalmasso , Anaís Garrell , Pablo Jiménez , Alberto Sanfeliu

Recently, open domain multi-turn chatbots have attracted much interest from lots of researchers in both academia and industry. The dominant retrieval-based methods use context-response matching mechanisms for multi-turn response selection.…

Computation and Language · Computer Science 2020-05-19 Chao Xiong , Che Liu , Zijun Xu , Junfeng Jiang , Jieping Ye

The impact of user satisfaction in policy learning task-oriented dialogue systems has long been a subject of research interest. Most current models for estimating the user satisfaction either (i) treat out-of-context short-texts, such as…

Computation and Language · Computer Science 2021-01-14 Lina M. Rojas-Barahona

Grounding human-machine conversation in a document is an effective way to improve the performance of retrieval-based chatbots. However, only a part of the document content may be relevant to help select the appropriate response at a round.…

Computation and Language · Computer Science 2021-01-22 Yutao Zhu , Jian-Yun Nie , Kun Zhou , Pan Du , Zhicheng Dou

Technological progress increasingly envisions the use of robots interacting with people in everyday life. Human-robot collaboration (HRC) is the approach that explores the interaction between a human and a robot, during the completion of a…

Robotics · Computer Science 2022-07-12 Francesco Semeraro , Alexander Griffiths , Angelo Cangelosi

Trust is essential in shaping human interactions with one another and with robots. This paper discusses how human trust in robot capabilities transfers across multiple tasks. We first present a human-subject study of two distinct task…

Robotics · Computer Science 2021-08-27 Harold Soh , Yaqi Xie , Min Chen , David Hsu

Driven by ongoing improvements in machine learning, chatbots have increasingly grown from experimental interface prototypes to reliable and robust tools for process automation. Building on these advances, companies have identified various…

Human-Computer Interaction · Computer Science 2023-02-02 Alessandro Casadei , Stephan Schlögl , Markus Bergmann

Human multi-robot system (MRS) collaboration is demonstrating potentials in wide application scenarios due to the integration of human cognitive skills and a robot team's powerful capability introduced by its multi-member structure.…

Robotics · Computer Science 2021-07-15 Yijiang Pang , Chao Huang , Rui Liu

User Satisfaction Estimation is an important task and increasingly being applied in goal-oriented dialogue systems to estimate whether the user is satisfied with the service. It is observed that whether the user's needs are met often…

Computation and Language · Computer Science 2024-10-15 Kaisong Song , Yangyang Kang , Jiawei Liu , Xurui Li , Changlong Sun , Xiaozhong Liu

To build a satisfying chatbot that has the ability of managing a goal-oriented multi-turn dialogue, accurate modeling of human conversation is crucial. In this paper we concentrate on the task of response selection for multi-turn…

Computation and Language · Computer Science 2018-02-19 Guozhen An , Mehrnoosh Shafiee , Davood Shamsi

To enable a natural and fluent human robot collaboration flow, it is critical for a robot to comprehend their human peers' on-going actions, predict their behaviors in the near future, and plan its actions correspondingly. Specifically, the…

Robotics · Computer Science 2017-09-28 Tian Zhou , Juan P. Wachs

Collaborative robots, or cobots, are increasingly integrated into various industrial and service settings to work efficiently and safely alongside humans. However, for effective human-robot collaboration, robots must reason based on human…

Robotics · Computer Science 2026-01-22 Muhammad Adel Yusuf , Ali Nasir , Zeeshan Hameed Khan

ECHO (Evaluation of Chat, Human behavior, and Outcomes) is an open research platform designed to support reproducible, mixed-method studies of human interaction with both conversational AI systems and Web search engines. It enables…

Human-Computer Interaction · Computer Science 2026-02-12 Jiqun Liu , Nischal Dinesh , Ran Yu

Existing multi-turn context-response matching methods mainly concentrate on obtaining multi-level and multi-dimension representations and better interactions between context utterances and response. However, in real-place conversation…

Computation and Language · Computer Science 2021-03-18 Juntao Li , Chang Liu , Chongyang Tao , Zhangming Chan , Dongyan Zhao , Min Zhang , Rui Yan

The growing presence of service robots in human-centric environments, such as warehouses, demands seamless and intuitive human-robot collaboration. In this paper, we propose a collaborative shelf-picking framework that combines multimodal…

Robotics · Computer Science 2025-04-10 Abhinav Pathak , Kalaichelvi Venkatesan , Tarek Taha , Rajkumar Muthusamy

In the context of Human-Robot Collaboration (HRC), it is crucial that the two actors are able to communicate with each other in a natural and efficient manner. The absence of a communication interface is often a cause of undesired…

Robotics · Computer Science 2024-09-12 Davide Ferrari , Andrea Pupa , Cristian Secchi
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