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We tackle the challenge of building real-world multimodal assistants for complex real-world tasks. We describe the practicalities and challenges of developing and deploying GRILLBot, a leading (first and second prize winning in 2022 and…
Stochastic sampling strategies such as top-k and top-p have been widely used in dialogue generation task. However, as an open-domain chatting system, there will be two different conversation scenarios, i.e. chit-chat and knowledge-based…
Dialogue level quality estimation is vital for optimizing data driven dialogue management. Current automated methods to estimate turn and dialogue level user satisfaction employ hand-crafted features and rely on complex annotation schemes,…
Most often, chat-bots are built to solve the purpose of a search engine or a human assistant: Their primary goal is to provide information to the user or help them complete a task. However, these chat-bots are incapable of responding to…
The use of natural language interfaces in the field of human-computer interaction is undergoing intense study through dedicated scientific and industrial research. The latest contributions in the field, including deep learning approaches…
To build Sounding Board, we develop a system architecture that is capable of accommodating dialog strategies that we designed for socialbot conversations. The architecture consists of a multi-dimensional language understanding module for…
Efficient patient-doctor interaction is among the key factors for a successful disease diagnosis. During the conversation, the doctor could query complementary diagnostic information, such as the patient's symptoms, previous surgery, and…
Large language model (LLM)-based agents are increasingly employed to interact with external environments (e.g., games, APIs, world models) to solve user-provided tasks. However, current frameworks often lack the ability to collaborate…
Some robots can interact with humans using natural language, and identify service requests through human-robot dialog. However, few robots are able to improve their language capabilities from this experience. In this paper, we develop a…
The conversational search paradigm introduces a step change over the traditional search paradigm by allowing users to interact with search agents in a multi-turn and natural fashion. The conversation flows naturally and is usually centered…
The use of Large Language Models for dialogue systems is rising, presenting a new challenge: how do we assess users' chat experience in these systems? Leveraging Natural Language Processing (NLP)-powered dialog analyzers to create dialog…
We present Viola, an open-domain dialogue system for spoken conversation that uses a topic-agnostic dialogue manager based on a simple generate-and-rank approach. Leveraging recent advances of generative dialogue systems powered by large…
In today's globalized world, bridging the cultural divide is more critical than ever for forging meaningful connections. The Socially-Aware Dialogue Assistant System (SADAS) is our answer to this global challenge, and it's designed to…
Large language models (LLMs) have achieved remarkable success in generating fluent and contextually appropriate text; however, their capacity to produce genuinely creative outputs remains limited. This paper posits that this limitation…
Recently, open-domain dialogue systems have attracted growing attention. Most of them use the sequence-to-sequence (Seq2Seq) architecture to generate responses. However, traditional Seq2Seq-based open-domain dialogue models tend to generate…
Enhancing user engagement through interactions plays an essential role in socially-driven dialogues. While prior works have optimized models to reason over relevant knowledge or plan a dialogue act flow, the relationship between user…
Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…
Autoregressive language models, which use deep learning to produce human-like texts, have become increasingly widespread. Such models are powering popular virtual assistants in areas like smart health, finance, and autonomous driving. While…
Simulation is an invaluable tool for developing and evaluating controllers for self-driving cars. Current simulation frameworks are driven by highly-specialist domain specific languages, and so a natural language interface would greatly…
Knowledge-based dialogue systems with internet retrieval have recently attracted considerable attention from researchers. The dialogue systems overcome a major limitation of traditional knowledge dialogue systems, where the timeliness of…