Related papers: AliMe MKG: A Multi-modal Knowledge Graph for Live-…

Pre-sales customer service is of importance to E-commerce platforms as it contributes to optimizing customers' buying process. To better serve users, we propose AliMe KG, a domain knowledge graph in E-commerce that captures user problems,…

Live streaming commerce has become a prominent form of broadcasting in the modern era. To facilitate more efficient and convenient product promotions for streamers, we present Click-to-Ask, an AI-driven assistant for live streaming commerce…

Live streaming services are becoming increasingly popular due to real-time interactions and entertainment. Viewers can chat and send comments or virtual gifts to express their preferences for the streamers. Accurately modeling the gifting…

We present AliMe Assist, an intelligent assistant designed for creating an innovative online shopping experience in E-commerce. Based on question answering (QA), AliMe Assist offers assistance service, customer service, and chatting…

With the rapid expansion of e-commerce, more consumers have become accustomed to making purchases via livestreaming. Accurately identifying the products being sold by salespeople, i.e., livestreaming product retrieval (LPR), poses a…

Recently, a new form of online shopping becomes more and more popular, which combines live streaming with E-Commerce activity. The streamers introduce products and interact with their audiences, and hence greatly improve the performance of…

How to leverage large language model's superior capability in e-commerce recommendation has been a hot topic. In this paper, we propose LLM-PKG, an efficient approach that distills the knowledge of LLMs into product knowledge graph (PKG)…

Multi-modal knowledge graphs (MMKGs), which ground various non-symbolic data (e.g., images and videos) into symbols, have attracted attention as resources enabling knowledge processing and machine learning across modalities. However, the…

With the rise of knowledge graph (KG), question answering over knowledge base (KBQA) has attracted increasing attention in recent years. Despite much research has been conducted on this topic, it is still challenging to apply KBQA…

This paper illustrates the technologies of user next intent prediction with a concept knowledge graph. The system has been deployed on the Web at Alipay, serving more than 100 million daily active users. To explicitly characterize user…

Multimodal recommender systems (MMRSs) enhance collaborative filtering by leveraging item-side modalities, but their reliance on a fixed set of modalities and task-specific objectives limits both modality extensibility and task…

Product attribute extraction in e-commerce is bottlenecked by ontologies that are inconsistent, incomplete, and costly to maintain. We present AutoPKG, a multi-agent Large Language Model (LLM) framework that automatically constructs a…

In recent years, knowledge graphs have been widely applied to organize data in a uniform way and enhance many tasks that require knowledge, for example, online shopping which has greatly facilitated people's life. As a backbone for online…

Livestreaming commerce, a hybrid of e-commerce and self-media, has expanded the broad spectrum of traditional sales performance determinants. To investigate the factors that contribute to the success of livestreaming commerce, we construct…

In recent years, knowledge graphs have been widely applied as a uniform way to organize data and have enhanced many tasks requiring knowledge. In online shopping platform Taobao, we built a billion-scale e-commerce product knowledge graph.…

Knowledge Graph (KG) is playing an increasingly important role in various AI systems. For e-commerce, an efficient and low-cost automated knowledge graph construction method is the foundation of enabling various successful downstream…

E-Commerce customer support requires quick and accurate answers grounded in product data and past support cases. This paper develops a novel retrieval-augmented generation (RAG) framework that uses knowledge graphs (KGs) to improve the…

Due to the limitations imposed by the COVID-19 pandemic, many users have shifted their shopping patterns from offline to online. Livestream shopping has become popular as one of the online shopping media. However, many streamers' malicious…

The rapid expansion of e-commerce platforms generates vast amounts of unstructured product data, creating significant challenges for information retrieval, recommendation systems, and data analytics. Knowledge Graphs (KGs) offer a…

The purpose of this paper is to explore a multi-modal approach to enhancing live broadcast engagement by developing a short video recommendation system that incorporates Multi-modal Graph Convolutional Networks (MMGCN) with user…